Victim Services Specialist

• Conduct individual needs assessments on victims/survivors of alcohol and drugged driving crashes for emotional support, information, and referrals
• Maintain current assessment of victim’s coping and need for further referrals
• Create and implement a tailored case management action plan for victims
• May accompany victims/survivors to justice proceedings as appropriate
• Conduct community needs assessments and analyzes results to determine development, facilitation, and implementation of appropriate victim services
• Create and implement effective outreach strategies to reach victims and survivors
• Establish and utilize a network of key individuals in legal, medical, and social service systems
• Recruit, screen, train, deploy, and recognize volunteers
• This position will also have a small fundraising goal to support MADD Kansas and will cultivate partnerships with businesses/corporations
• Maintain accurate case records, statistical information and grant reports

• Bachelor’s degree is required in a human services field of study (i.e. social work, psychology, sociology, criminal justice) with a minimum of one year of experience in victim advocacy (specifically case management) OR grief support work (specifically bereaved individuals due to death)
• Equivalent experience that includes experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death)
• Reliable transportation to court attendance is required along with a flexible schedule
• Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects and execute in a high-volume environment
• Excellent communication skills with the ability to develop and convey thoughts clearly, logically and concisely both orally and in writing, using appropriate grammar and command of the English language
• Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities
• Must be able to work on a time table, meet deadlines, follow instructions and accept direction on given assignments
• Strong work ethic with the ability to maintain a high activity level
• Must have exceptional internal and external customer service orientation
• Must have demonstrated computer skills including Microsoft Excel, Word and Outlook and be familiar with entering data into on-line systems
• Should also have basic record keeping and math skills
• Ability to maintain social, ethical and organizational standards in job related activities, at work and in the community
• Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job
• Demonstrated commitment, passion and compassion for the mission of MADD

Previous victim services/advocacy work with victims of impaired driving crashes is preferred

• Health, Dental, Vision
• Retirement 403(b) + employer matching
• 4 weeks accrued vacation
• 12 Paid Holidays per calendar year
• Up to 3 Floating Holidays per calendar year
• Paid Sick Time
• Modified Tuition Reimbursement
• Maternity/Paternity Leave
• Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer
• FSA, HRA
• Employee Assistance Program