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Victim Support Logo Victim Support · Customer Service

Victim Care Coordinator

United Kingdom, Staffordshire Employment contract 27752.00 GBP / Year · Job Posted June 15, 2026
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Job Description

We are seeking a dedicated and compassionate Victim Care Coordinator to join our Operations team in this home-based role that requires regular travel throughout Staffordshire and Stoke on Trent. At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes flexible working options, generous annual leave, birthday leave, pension plan, enhanced allowances, exclusive discounts, financial wellbeing support, wellbeing support, inclusive networks, sustainable travel options, and career development. As a Victim Care Coordinator, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime.

Job Responsibility

  • Provide structured, tailored support plans based on holistic assessments for individuals affected by crime
  • Make initial contact with victims via telephone
  • Tailor support to Victim preferences (home visits or conference calls)
  • Explain services and assess impact of crime
  • Develop, deliver and monitor safety and support plans
  • Provide resources, interventions and information to service users
  • Manage a caseload of self-referred & referred service users
  • Conduct risk & needs assessments
  • Identify barriers to accessing services & work with partners
  • Keep accurate & confidential case records

Requirements

  • Strong written & verbal communication skills
  • Competent IT skills, able to use generic systems
  • Good organisational & time management skills, able to manage competing needs and priorities
  • To work effectively both as part of a team & independently
  • To develop & maintain partnerships with internal & external organisations
  • The ability to maintain professional boundaries & confidentiality
  • Driving license and access to a vehicle (essential due to regular travel)

Nice to have

Experience in managing a caseload and of completing risk & needs assessments

What we offer

  • Flexible Working Options including hybrid working
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
  • Birthday Leave: an extra day off for your birthday
  • Pension Plan: 5% employer contribution
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
  • Financial Wellbeing: access to financial wellbeing hub and salary-deducted finance
  • Wellbeing Support: Employee assistance programme and wellbeing support
  • Inclusive Networks: access to EDI networks and colleague cafes
  • Sustainable Travel: Cycle to work scheme and season ticket loans
  • Career Development: Ongoing training and support with opportunities for career progression
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