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Victim Support Logo Victim Support · Customer Service

Victim Care Co-ordinator

United Kingdom, Staffordshire Employment contract 13876.00 - 27752.00 GBP / Year · Job Posted June 15, 2026
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Job Description

We are seeking a dedicated and compassionate Caseworker to join our team on a hybrid basis working in this home-based role that requires regular travel throughout Staffordshire and Stoke on Trent. As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to the Victims preferences i.e. home visits or via conference calls, to explain our services, and assess the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.

Job Responsibility

  • Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process
  • Conduct risk & needs assessments, ensuring each victim receives tailored support & information
  • Identify barriers to accessing services & work with partners to provide ongoing support
  • Keep accurate & confidential case records

Requirements

  • Strong written & verbal communication skills
  • Competent IT skills, able to use generic systems
  • Good organisational & time management skills, able to manage competing needs and priorities
  • To work effectively both as part of a team & independently
  • To develop & maintain partnerships with internal & external organisations
  • The ability to maintain professional boundaries & confidentiality
  • A driving license and access to a vehicle is considered an essential requirement

Nice to have

  • Experience in delivering services within a statutory, voluntary, or multi-agency setting
  • Experience in managing a caseload
  • Experience in completing risk & needs assessments
  • An understanding of the impact of crime on victims

What we offer

  • Flexible Working Options: Including hybrid working
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
  • Birthday Leave: An extra day off for your birthday
  • Pension Plan: 5% employer contribution
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
  • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
  • Wellbeing Support: Employee assistance programme and wellbeing support
  • Inclusive Networks: Access to EDI networks and colleague cafes
  • Sustainable Travel: Cycle to work scheme and season ticket loans
  • Career Development: Ongoing training and support with opportunities for career progression
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