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The Vice President of Wifi Experience is a critical member of Xfinity Internet’s Senior Leadership team, helping accelerate growth in Internet Services. Key to this role is a collaborative leader who can drive, nurture and support product innovation, and elevate Xfinity Internet as the leading internet services provider through customer segmentation and insights-led product strategies, new business models and customer experiences.
Job Responsibility:
Set product strategy for the Internet services roadmap to ensure market leadership, differentiation, and profitable market share growth
Work in partnership with growth & pricing teams to define pricing and packaging strategy to inform product business cases, and overall product profitability
Lead new product launches including orchestrating the end to end go to market plan, business case and budget, customer value proposition, go-to-market introduction and on-going product life cycle management tied to achieving our business objectives
Identify new products and services to drive top line growth and profitability over the Long-Range Plan, with a focus on high growth potential customer segments
Create product solutions that improve loyalty & churn and increase upgrade and cross sell performance across our key customer segments
Accelerate the evolution of Internet services to increase monetization of existing products, drive expansion of applications, with cross-sell/upsell and e-commerce opportunities
Work closely with Business Intelligence and Customer Research teams to utilize Xfinity Segmentation framework to formulate recommendations around key consumer trends, technology developments and the competitive landscape within the media, technology, and communications industries
Partner effectively with Product Technology teams to foster continued innovation of our platforms to help drive innovation, efficiency, and scale economics
Coordinate with Strategic Development, Corporate Development and Technology teams to assess decisions around make, buy, or partner in support of our product roadmap and consumer needs
Drive collaborative approach to research, innovation, and product development work in mobile
identify and execute go-to-market strategies that set us apart from the competition
Close collaboration with Finance, Marketing, Sales teams to evaluate competitive environment and product offerings that address opportunities or gaps, and research and execute go-to-market strategies
Actively provide thought leadership on approach and resolution for high impact strategy initiatives for opportunities and challenges across the Comcast connectivity ecosystem
Support P & L objectives and manage products consistent with Long-Range Plan
Requirements:
Bachelor's Degree
15 Years + relevant work experience
In-depth experience in leading product strategy
Demonstrable successful track record of hands-on leadership of new product launches and end-to-end product management in a competitive consumer segment
Team leadership experience, with history of driving change in a competitive environment and fostering a culture of innovation and forward-thinking
Extensive experience working cross-functionally within a large scale, complex, data driven and technologically innovative organization
Strong consumer mindset and track record
Solid track record of achieving business objectives utilizing influence skills with significant indirect dependencies both internally and externally
Able to drive strategic alignment and execution while fostering relationships with key decision makers and stakeholders across multiple departments
Ability to successfully innovate in a scaled, existing product line while concurrently prioritizing multiple projects, new opportunities, and roadmap development
Holistic business experience in consumer-facing products and services with solid understanding of product development life cycle and new product strategy development
Superior analytical skills combined with good business discipline and prioritization skills
Ability to perform actionable quantitative and qualitative analysis of the business to present insight and recommendations to multiple levels across different functional teams
Ability to manage multiple complex projects while meeting deadlines and managing people to achieve optimal results
Excellent problem-solving skills and track record of overcoming barriers through creative solutioning
Strong interpersonal skills – an outstanding ability to build relationships, influence and navigate within a complex organization
Dynamic communication skills with the ability to connect with large and small audiences verbally, through powerful, relevant presentations and via written correspondence