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Vice President (VP), Issue Quality Control and Engagements Lead

Costa Rica, Heredia · Job Posted May 16, 2026
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Job Responsibility

  • Execute Quality Control activities across the full issue lifecycle in line with Issue Management, Quality Controls, and where required Quality Assurance procedures
  • Assess issue pervasiveness, challenge severity, impact and navigate management in the drafting of risk driven observations
  • Challenge Management's proposed remediation approach ensuring that it addresses root causes, it is sustainable and adheres to external (regulatory) & internal (policy) requirements
  • Support key stakeholders in the design and development of corrective action plans to address identified control gaps or failures
  • Leverage lessons learned from prior IQC reviews to improve the quality of remediation & timely closure of issues
  • Establish a network of key stakeholders in control functions to enable effective collaboration and partnership during engagements
  • Engage IA, ORM, ICRM, etc. on Audit/Exam scoping, bringing in SMEs as needed, to manage exercise scope
  • get business de-scoped where it makes sense
  • Support the business throughout all phases of the review/exam lifecycle by: advising on scope determination, advising business/function on the drafting of responses to optimize for positive outcomes
  • challenging response drafts for adequacy before submitted back
  • engaging issues management resources to assist owners in issue lifecycle activities should Issues/CAPs be raised from the exercise
  • Create and continuously maintain a comprehensive, centralized view of the progress of planned non-regulatory engagements with potential impact to the business processes and teams, including planned coverage of internal control functions
  • Design and deploy reporting capability to ensure effective and timely communication of progress of these engagements including scope, impact on the business teams and prompt escalation of potential concerns
  • Contribute to a robust process for reporting key updates of issue status, and escalating areas of concerns in timely manner
  • Utilize analytics tools to assess issue themes and trends together with their associated root causes and risks
  • Support identification and analysis of potential control gaps and operational risks for the business and the Franchise, leveraging data analysis to assess impact

Requirements

  • Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
  • Ability to identify, measure, and manage key risks and controls
  • Strong knowledge in the development and execution for controls
  • Proven experience in control related functions in the financial industry
  • Proven experience in implementing sustainable solutions and improving processes
  • Understanding of compliance laws, rules, regulations, and best practices
  • Understanding of Citi's Policies, Standards, and Procedures
  • Strong analytical skills to evaluate complex risk and control activities and processes
  • Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
  • Advanced English Skills required
  • Strong problem-solving and decision-making skills
  • Ability to manage multiple tasks and priorities
  • Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word
  • Bachelor's/University degree, Master's degree preferred

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