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Vice President (VP), Issue Quality Control and Engagements Lead

Citi

Location:
Costa Rica , Heredia

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Responsibility:

Execute Quality Control activities across the full issue lifecycle in line with Issue Management, Quality Controls, and where required Quality Assurance procedures
Assess issue pervasiveness, challenge severity, impact and navigate management in the drafting of risk driven observations
Challenge Management's proposed remediation approach ensuring that it addresses root causes, it is sustainable and adheres to external (regulatory) & internal (policy) requirements
Support key stakeholders in the design and development of corrective action plans to address identified control gaps or failures
Leverage lessons learned from prior IQC reviews to improve the quality of remediation & timely closure of issues
Establish a network of key stakeholders in control functions to enable effective collaboration and partnership during engagements
Engage IA, ORM, ICRM, etc. on Audit/Exam scoping, bringing in SMEs as needed, to manage exercise scope
get business de-scoped where it makes sense
Support the business throughout all phases of the review/exam lifecycle by: advising on scope determination, advising business/function on the drafting of responses to optimize for positive outcomes
challenging response drafts for adequacy before submitted back
engaging issues management resources to assist owners in issue lifecycle activities should Issues/CAPs be raised from the exercise
Create and continuously maintain a comprehensive, centralized view of the progress of planned non-regulatory engagements with potential impact to the business processes and teams, including planned coverage of internal control functions
Design and deploy reporting capability to ensure effective and timely communication of progress of these engagements including scope, impact on the business teams and prompt escalation of potential concerns
Contribute to a robust process for reporting key updates of issue status, and escalating areas of concerns in timely manner
Utilize analytics tools to assess issue themes and trends together with their associated root causes and risks
Support identification and analysis of potential control gaps and operational risks for the business and the Franchise, leveraging data analysis to assess impact

Requirements:

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi's Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Advanced English Skills required
Strong problem-solving and decision-making skills
Ability to manage multiple tasks and priorities
Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word
Bachelor's/University degree, Master's degree preferred

Additional Information:

Job Posted:
May 16, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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