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As Vice President, Value Enablement & Optimization in the Revenue Optimization & Planning team in Core Payments, you will work at the heart of Mastercard’s business and enjoy a broad exposure to all its different aspects. You will work in a truly global context and focus on leading the Core Payments’ Value Quantification team. The Vice President Value Enablement & Optimization will serve as a key driver of Mastercard Core Payments’ Services' customer success and revenue optimization strategies. This leadership role is responsible for designing and implementing innovative frameworks, cutting-edge tools, and actionable insights that empower customer-facing teams to quantify, communicate, and maximize the value delivered to clients. With a scope encompassing pricing strategies, pre-sales enablement, and post-sale optimization, this role ensures alignment with Mastercard's overarching growth objectives while addressing evolving client needs.
Job Responsibility
Develop and execute a holistic Value Enablement & Optimization framework to strengthen customer success and drive scalable, sustainable revenue growth
Uncover and quantify the value creation drivers across Core Payments services, translating differentiated capabilities into measurable client cost reductions and/or revenue uplift
Act as a strategic partner to global and regional teams, ensuring alignment on goals and delivering measurable client and organizational outcomes
Serve as a thought leader on Customer Success strategy, value-based selling, and customer lifecycle optimization, influencing high-level decision-making and shaping Mastercard's strategic direction
Identify market trends, competitive insights, and innovation opportunities to refine value delivery strategies
Create and deploy tools and methodologies that quantify and communicate tangible value realization for clients, enhancing trust and partnership
Collaborate with Customer Success teams to integrate data-driven insights into client interactions, ensuring long-term satisfaction, loyalty, and business impact
Lead initiatives to develop self-service analytics tools that enable customer-facing teams to produce actionable, tailored insights efficiently
Provide frameworks for consistent measurement of client outcomes, supporting the continuous improvement of customer success programs
Partner with cross-functional teams, including Sales, Product, and Finance, to identify and implement strategies that optimize revenue while aligning with client value delivery
Develop and oversee robust revenue assurance practices, ensuring consistent tracking and realization of value across all client engagements
Implement performance diagnostics and value tracking processes to uncover opportunities for improved revenue generation and cost efficiency
Build scalable models for revenue optimization that adapt to diverse regional and market dynamics
Recruit, mentor, and lead a high-performing team of experts in value quantification, enablement, and optimization
Foster a collaborative and innovative team culture, emphasizing accountability, excellence, and alignment with Mastercard’s values
Establish clear roles and responsibilities within the team to ensure seamless execution of initiatives and strategic priorities
Drive professional development and succession planning to build long-term organizational capability
Lead the creation and deployment of advanced analytics tools, such as Customer Value Calculators, Value trackers, and performance dashboards, to support pre- and post-sale activities
Integrate comprehensive market research and client insights into strategies to ensure relevance and competitive differentiation
Provide regular performance updates to senior leadership, highlighting key metrics, success stories, and areas for improvement
Leverage AI/ML-driven solutions to elevate predictive capabilities and identify emerging opportunities for value delivery
Requirements
Progressive leadership experience in strategy, consulting, analytics, pricing, product development, or customer success, preferably within the payments, financial services, or technology sectors
Proven track record in building and scaling value-based frameworks, tools, and processes that drive measurable business impact
Demonstrated success in leading cross-functional initiatives and fostering collaboration across diverse teams
Exceptional strategic thinking and analytical problem-solving skills, with the ability to navigate complexity and ambiguity effectively
Strong executive communication and influencing skills, with experience engaging senior leadership and external stakeholders
Deep expertise in customer success enablement, pricing strategy, and revenue optimization
Proficiency in leveraging advanced analytics languages (R, Python, SQL), tools, and platforms, with exposure to AI/ML-driven insights as a significant advantage
Team player with a good sense of humour
Master’s degree in Business, Engineering, Mathematics, Physics, Economics, Finance, or a related field is required