Vice President, US Professional Services Jobs

HotSchedules Corporate

Location:
United States, Austin

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Fourth is seeking an accomplished Vice President of US Services to lead the strategy, development, and delivery of world-class implementation, managed services, and consulting offerings across the United States market. Reporting to the COO, this role will establish and scale Fourth's US services organization to accelerate customer value realization from HotSchedules (workforce management) and MacromatiX (inventory management)—a powerful integrated back-of-house operations platform serving thousands of US-based hospitality and restaurant customers. The VP will be the key architect of Fourth's US market services strategy, responsible for delivering rapid, profitable implementations and positioning Fourth as an indispensable strategic advisor to hospitality operators navigating labor complexity, supply chain challenges, compliance requirements, and cost control pressures.

Job Responsibility:

Define vision for implementation, managed services, and advisory
build scalable delivery models
own revenue, margin, and profitability
Oversee end-to-end onboarding (labor rules, POS/payroll integration, inventory setup)
develop US-specific playbooks
track KPIs: time-to-revenue, adoption, CSAT, compliance
Launch offerings like QBRs on labor & food economics, compliance monitoring, analytics advisory, production planning workshops
Build and scale a world-class services organization (consultants, architects, trainers)
create career paths for hospitality domain experts
optimize resource allocation
Drive services revenue via delivery efficiency and higher-margin offerings
partner with Sales on GTM
forecast bookings, revenue, margins
Serve as executive sponsor for strategic accounts
build C-suite relationships
represent Fourth at industry events
Collaborate with Product, CS, Sales, Finance, Marketing to ensure seamless customer journey and roadmap influence

Requirements:

12+ years in professional services, implementation, customer success, or operations roles
8+ years in leadership
10+ years in SaaS business models
Proven track record building/scaling services organizations during rapid growth
P&L accountability for $10MM+ services revenue
Experience leading teams of 30–100+ in complex environments
Success managing complex customer implementations and driving adoption
Deep understanding of US hospitality industry (restaurants, hotels, multi-site operations)
Strong knowledge of labor management (scheduling, compliance) and food cost management (inventory, purchasing, waste reduction)
Familiarity with US labor regulations (FLSA, Fair Workweek, tip rules, wage garnishment)
Experience implementing software for US hospitality operators (POS integrations, payroll, inventory)
Familiarity with POS systems (Oracle Micros, Toast, Epos Now), accounting platforms, supplier systems
Understanding of SaaS delivery models and implementation methodologies
Experience with data migration, integrations, and process change
Ability to build and retain high-performing teams
Strong financial management (budgeting, forecasting, margin optimization)
Data-driven decision-making and KPI management
Executive presence and client relationship management

Nice to have:

MBA or advanced degree
Prior experience in hospitality operations or consulting
Familiarity with Fourth, HotSchedules, MacromatiX or competitors
Experience with inventory management, food cost control, waste reduction, or supply chain optimization
Background with multi-location or multi-state restaurant operators
Experience building and managing customer advisory boards

What we offer:

Unlimited PTO
Medical, Dental, Vision Insurance
401k Match
Parental Leave
Laptop and equipment

Additional Information:

Job Posted:
December 09, 2025

Work Type:

Remote work

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Vice President, US Professional Services