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Mastercard Logo Mastercard · Customer Service

Vice President, Technology Account Management

Japan, Tokyo · Job Posted March 05, 2026
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Job Description

The Technology Account Management team in Japan plays a pivotal role in ensuring the successful deployment of Mastercard products and services and managing operational and technical customer relationships. This role leads strategic delivery initiatives, manages senior directors, and provides a differentiated customer experience. This role acts as a strategic consultant across all aspects of product and service launches, working closely with internal and external stakeholders to grow Mastercard’s market share in Japan.

Job Responsibility

  • Strategic Support and Execution - Actively support the development and execution of the Japan Division and respective country strategy as a core member of the management team
  • Drive growth in Japan delivery revenue streams (implementation, Academy, project & program management)
  • Represent Japan on the GCD&C AP Leadership team to contribute and drive the success of all GCD&C teams in Japan (TAM, Product Delivery, CIS, Care)
  • Client Relationship Development - Establish, maintain, and nurture strong relationships with the CIOs and CTOs of key clients and processors
  • Organizational Structure Refinement - Lead efforts to continuously refine the function's organizational structure
  • Operational Relationship Management - Oversee day-to-day operational relationships with all customers in the market
  • Collaborate cross-functionally with Sales, Product, Franchise, Technology, and regional/global teams
  • Best Practices Identification and Sharing - Identify and document key best practices and share these insights
  • Process Improvement and Customer Experience - Continuously identify, recommend, and implement process improvements
  • Business Optimization Initiatives - Lead business optimization initiatives such as authorization improvements and business process management
  • In partnership with the account management team, ensure customer compliance against all Mastercard initiatives, mandates, technical releases and operational requirements
  • Education and Product Advocacy - Educate key stakeholders on the value of new products and functionalities
  • Represent Japan in global forums to share regional insights and influence global delivery strategies
  • Incident Resolution and Escalation - Play a critical role in ensuring customer satisfaction during Incident response
  • Talent Development and Long-Term Planning - Partner closely with HR to plan for the function’s long-term talent needs

Requirements

  • Proven senior leadership experience with prior people leadership and managerial expertise in driving an effective team, preferably in Japan
  • Experience in payments, credit, prepaid, mobile, e-commerce, EMV, and contactless technologies
  • Strong ability to translate technical concepts into business solutions
  • High learning agility, intellectual curiosity, and comfort with ambiguity
  • Proven ability to manage complex, multi-market projects with measurable outcomes
  • Strong interpersonal and stakeholder management skills across diverse cultures and organizational levels
  • Demonstrated success in project management, problem-solving, and cross-functional collaboration
  • Strong communication skills and stakeholder management, which included Business English capability in addition to native level Japanese capability
  • Familiarity with Mastercard products and delivery practices is advantageous
  • Project Management certification is a plus but not required

Nice to have

  • Familiarity with Mastercard products and delivery practices
  • Project Management certification
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