CrawlJobs Logo

Vice President, Technology Account Management

mastercard.com Logo

Mastercard

Location Icon

Location:
Japan , Tokyo

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Technology Account Management team in Japan plays a pivotal role in ensuring the successful deployment of Mastercard products and services and managing operational and technical customer relationships. This role leads strategic delivery initiatives, manages senior directors, and provides a differentiated customer experience. This role acts as a strategic consultant across all aspects of product and service launches, working closely with internal and external stakeholders to grow Mastercard’s market share in Japan.

Job Responsibility:

  • Strategic Support and Execution - Actively support the development and execution of the Japan Division and respective country strategy as a core member of the management team
  • Drive growth in Japan delivery revenue streams (implementation, Academy, project & program management)
  • Represent Japan on the GCD&C AP Leadership team to contribute and drive the success of all GCD&C teams in Japan (TAM, Product Delivery, CIS, Care)
  • Client Relationship Development - Establish, maintain, and nurture strong relationships with the CIOs and CTOs of key clients and processors
  • Organizational Structure Refinement - Lead efforts to continuously refine the function's organizational structure
  • Operational Relationship Management - Oversee day-to-day operational relationships with all customers in the market
  • Collaborate cross-functionally with Sales, Product, Franchise, Technology, and regional/global teams
  • Best Practices Identification and Sharing - Identify and document key best practices and share these insights
  • Process Improvement and Customer Experience - Continuously identify, recommend, and implement process improvements
  • Business Optimization Initiatives - Lead business optimization initiatives such as authorization improvements and business process management
  • In partnership with the account management team, ensure customer compliance against all Mastercard initiatives, mandates, technical releases and operational requirements
  • Education and Product Advocacy - Educate key stakeholders on the value of new products and functionalities
  • Represent Japan in global forums to share regional insights and influence global delivery strategies
  • Incident Resolution and Escalation - Play a critical role in ensuring customer satisfaction during Incident response
  • Talent Development and Long-Term Planning - Partner closely with HR to plan for the function’s long-term talent needs

Requirements:

  • Proven senior leadership experience with prior people leadership and managerial expertise in driving an effective team, preferably in Japan
  • Experience in payments, credit, prepaid, mobile, e-commerce, EMV, and contactless technologies
  • Strong ability to translate technical concepts into business solutions
  • High learning agility, intellectual curiosity, and comfort with ambiguity
  • Proven ability to manage complex, multi-market projects with measurable outcomes
  • Strong interpersonal and stakeholder management skills across diverse cultures and organizational levels
  • Demonstrated success in project management, problem-solving, and cross-functional collaboration
  • Strong communication skills and stakeholder management, which included Business English capability in addition to native level Japanese capability
  • Familiarity with Mastercard products and delivery practices is advantageous
  • Project Management certification is a plus but not required

Nice to have:

  • Familiarity with Mastercard products and delivery practices
  • Project Management certification

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Icon
Mastercard - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Vice President, Technology Account Management

Non Trading Market Risk Management - Vice President

The BSM NTMR Snr Ld analyst will drive the production needs and lead various wor...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-10 years experience in Financial Services, Treasury, and bank global liquidity investment portfolio
  • Excellent Excel and PowerPoint skills for report building and presentations
  • Intermediate knowledge in debt investment securities and non-trading market risk such as FXRBB, commodity risk, private equity risk and CSRBB, QMMF and CCAR for Pensions, ATM/AFS portfolios, etc.
  • Intermediate understanding of regulatory, compliance, risk management and financial management, and data governance concerns
  • Intermediate understanding of Bank ALM, Capital, and Liquidity considerations
  • Intermediate experience in debt investment securities analytics, measurement, metrics and methodologies
  • Demonstrated ability to collaboratively solution complex and dynamic processes
  • Proven ability to work under pressure in ambiguous environments
  • Excellent oral and written communications skills
  • Previous experience interacting and working with Executive Leaders
Job Responsibility
Job Responsibility
  • Drive the production needs and lead various workstreams to develop, enhance, measure, and monitor 1st line Non-Trading Market Risk framework including Governance and Oversight, Metrics, Methodology, Measurement, Data and Infrastructure, Process and Controls, and Management for Commodity/Equity/CSRBB Framework, FXRBB, stress testing analytics relating to CCAR and QMMF for Citi's global Pensions, and AFS/HTM securities, and asset allocation design
  • Be a lead analyst to support the implementation of and contribute to BSM's process by providing key analytical insights across BSM functions with a primary focus on asset allocation, FXRBB, OCI stress testing analytics for (CCAR) and QMMF for pensions and AFS /HTM securities, Commodity/Equity/CSRBB risk
  • Provide leadership, market experience, and subject matter expertise for enhancing BSM's analytics and methodologies and establishing Citi's first-line NTMR management framework
  • Use subject matter expertise to aid senior leaders in aligning governance and management framework, procedures and controls for all legal entities that have OCI Risk, FX risk, commodity risk, credit spread risk in the Banking Book
  • Liaise with businesses, legal entity treasury, CTI and Markets Treasury, and Controllers teams to ensure both an understanding and the ability to manage other non-trading market risks
  • Support the team and assist Manager with remediation gap efforts in other non-trading market risk as required by Tier 1 regulations and help to remediate regulatory/audit self-identified issues concerning other non-trading market risks in the banking book and achieve target state framework
  • Interact with 2nd line FinCRO function, regulators, senior management and Non-Traded Market Risk governance committees
  • Provides advice and counsel related to the technology or operations of the business
  • Fulltime
Read More
Arrow Right

Vice President, APAC Delivery Management

Step into the role as Vice President, Barclays Global Markets Operations (GMO) D...
Location
Location
China , Hong Kong
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent numerical and analytical skills
  • A positive can-do attitude, combined with strong attention to detail
  • Proficiency in presenting information in a concise and informative manner
  • Able to capture User Requirements clearly and articulate to Technology product teams
  • Detailed knowledge or experience in various Markets and Corporate Post Trade functions, preferably holding a previous position in: Middle Office, Trade Management, Confirmations, Settlement & Delivery, Asset Servicing
  • Detailed knowledge of at least 2-3 of the following Product Families: Securities, Listed Futures & Options, Foreign Exchange, OTC Derivatives
  • Strong skills in the use of documentation, planning and presentation software tools e.g. Advanced MS Office, SharePoint, Visio skills, MS Co-Pilot, MS Excel, MS Powerpoint
  • Knowledge of Salesforce, Alteryx, UiPath, MS Project, JIRA preferred
  • Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for.
Job Responsibility
Job Responsibility
  • Management of strategic operational changes and initiatives to enhance the bank's operational efficiency and effectiveness, including the identification and assessment of changes on people, processes, and systems.
  • Collaboration with internal stakeholders, including business leaders, project managers and SMEs to support business operation team and promote alignment between operations with the bank’s objectives.
  • Development and implementation of change management strategies and effectively communicate the strategies so they are understood and adopted by stakeholders.
  • Management and development of KPIs to measure the effectiveness of business functions, utilising data and technology to support the identification of areas that require improvement.
  • Comply with all regulatory requirements and internal policies related to change management.
  • Provision of guidance and support to stakeholders throughout the operational change management process through training and coaching.
  • To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies
  • manage and maintain policies/ processes
  • deliver continuous improvements and escalate breaches of policies/procedures.
  • If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes.
What we offer
What we offer
  • Hybrid working
  • We’re committed to providing a supportive and inclusive culture and environment for you to work in.
  • We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area.
  • Fulltime
Read More
Arrow Right

Senior Vice President Compliance Risk Management Head

Citi’s Global Legal Affairs and Compliance (GLAC) empowers and protects Citi by ...
Location
Location
Taiwan , Taipei
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Expertise of Compliance laws, rules, regulations, risks and typologies
  • Excellent written, verbal and analytical skills
  • Must be a self-starter, flexible, innovative and adaptive
  • Highly motivated, strong attention to detail, team oriented, organized
  • Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
  • Ability to work collaboratively with regional and global partners in other functional units
  • ability to navigate a complex organization
  • to influence and lead people across cultures at a senior level
  • Experience in managing regulatory exams and relationships with examiners, auditors, etc.
  • Awareness of regulatory requirements including local and US laws, international and industry standards
Job Responsibility
Job Responsibility
  • Designing, developing, delivering and maintaining best-in-class Compliance programs, policies and practices for ICRM
  • Translates ICRM strategy and goals across Citi’s clients, products and geographies in a succinct and clear manner
  • provide direction and guidance on the programs
  • Managing a team or multiple teams of Compliance professionals
  • Responsible for hiring, compensation, performance appraisals, staff development, training, etc.
  • Serving as a subject matter expert on Citi’s Compliance programs
  • Provides expert guidance on function/business/product regulations on a real-time basis to manage compliance risk
  • Staying abreast of relevant changes to rules/regulations and other industry news including regulatory findings
  • Overseeing the monitoring and identification of regulatory developments, including enforcement actions, and new laws, regulations, rules, and interpretations or guidance relating to the supported function/business/product
  • Analysing and scoping the impact of new and complex regulatory developments across senior function/business/product, including cross-border impact
What we offer
What we offer
  • We’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future
  • Fulltime
Read More
Arrow Right

Executive Vice President - Corporate Communications, Crisis & Reputation Management

With a strategic vision to accelerate revenue growth from both existing and new ...
Location
Location
United States , New York; Boston
Salary
Salary:
270000.00 - 315000.00 USD / Year
porternovelli.com Logo
Porter Novelli
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 15 years’ experience in crisis communications, corporate communications, or reputation management
  • Proven track record of building strong client relationships and delivering programs that exceed client expectations
  • Demonstrated success in driving business growth, winning new accounts, and increasing agency competitiveness in high-value reviews
  • Fluency in communications innovation and the role new technologies play in modern communications plans
  • Significant experience providing senior-level counsel in complex crisis and issues management situations
  • Deep understanding of the evolving media, digital, and AI landscape as it relates to reputation management
  • Strong leadership, mentoring, and team development skills
  • Excellent communication, presentation, and client-facing skills
Job Responsibility
Job Responsibility
  • Serve as a senior counselor to clients across issues and crisis management, corporate reputation, and strategic communications, developing and executing programs that protect and enhance client brands
  • Provide hands-on crisis leadership and counsel for high-profile clients, with direct responsibility for accounts across different industries
  • Identify, pursue, and win new business opportunities—targeting major national and global brand. Play a leadership role in agency reviews, proposal development, and presentations
  • Drive growth and long-term engagements with existing clients, ensuring exceptional service and strategic value to reduce churn and maximize retention
  • Mentor and develop team members, building a bench of future leaders and ensuring the team reaches its full potential
  • Champion innovative approaches to reputation management, including digital and AI advancements, and establish yourself as a thought leader within the agency and the industry
  • Oversee financial performance and profitability for your client portfolio, ensuring strong utilization and optimized staff allocation across practices and offices
  • Share knowledge and drive best practices across the agency’s Corporate Communications and Reputation Management teams
  • Maintain deep knowledge of clients’ businesses and industries, proactively identifying risks and opportunities
  • Promote a culture of high performance, accountability, and collaboration across all teams
What we offer
What we offer
  • Medical & Prescription
  • Dental
  • Vision
  • Flexible Spending Accounts
  • 401k (with discretionary employer match)
  • Employee Stock Purchase Plan
  • Short-Term Disability, Long-Term Disability & Life Insurance
  • Vacation, Sick & Personal Days
  • 14.5 Paid Company Holidays
  • Parental Leave
  • Fulltime
Read More
Arrow Right

Senior Vice President - Books and Records

The Books and Records Oversight team within Markets Operations primary objective...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12 to 15+ years relevant experience
  • Industry expertise in financial accounting and the operational aspects of books and records management and account management
  • Experience as finance professional / background / degree and working experience in Technology creating products set up, UAT working with Finance / Market Ops people and understanding of products will be valuable
  • Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment
  • Articulates clearly how risk technology supports unit's business, as well as the issues due to gaps between the current technology and known business requirements
  • Ability to measure and assess the impact of stress shocks including fat-tailed risks
  • Well-versed in reviewing the dimensions of franchise risk
  • Strong Leadership skills-Operates as a leader
  • Serves as a point of escalation for key issues or time sensitive decisions
  • Acts decisively in high risk scenarios, assessing a situation based on available data, experience, intuition, and judgment
Job Responsibility
Job Responsibility
  • Lead and Oversee: Work with line Operations teams to ensure all the correct metrics and controls are in place, with regular reviews to ensure monitoring remains relevant and effective
  • Work with Finance colleagues to ensure that balance sheet substantiation is complete and that controls are designed effectively
  • Foster a good understanding of accounting practices/processes within the wider Markets Ops team, bridging the link between the movement of cash with how this is recorded on Citi’s books and records
  • Partner closely with Business partners and Transformation teams on new initiatives/projects to ensure that financial controls are robustly considered and implemented
  • Oversee and co-ordinate all account owner activity across Markets Operations
  • Understand and maintain Operations chart of accounts
  • Set a framework to ensure consistent roles and responsibilities for all Markets Ops staff as it pertains to how we control our account population and reconciliations requirements
  • Work with Markets Ops global functional managers to understand reasons for exceptions and breaks, ensuring issues are escalated timely, fixed at the root cause and look across for similar themes
  • Ensure well defined and documented processes are in place for reserve calculations across Markets Operations
  • Identify opportunities to reduce aged exceptions to reduce reserves
  • Fulltime
Read More
Arrow Right

Vice President - Books and Records

The Books and Records Oversight team within Markets Operations primary objective...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10 to 12+ years relevant experience
  • Strong command of financial accounting and the operational aspects of books and records management
  • Experience as finance professional / background / degree and working experience in Technology creating products set up, UAT working with Finance / Market Ops people and understanding of products will be valuable
  • Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment
  • Strong Leadership skills-Operates as a leader
  • Serves as a point of escalation for key issues or time sensitive decisions
  • Ability to respond to challenges with creative solutions, adapts to changing business needs
  • Demonstrated ability to make sound judgment calls on issues that can be both quantitative and qualitative in nature
  • Excellent Communications skills verbal & written
  • Active listening skills
Job Responsibility
Job Responsibility
  • Partner with Line Operations teams to ensure all the correct metrics and controls are in place, with regular reviews to ensure monitoring remains relevant and effective
  • Work with Finance colleagues to ensure that balance sheet substantiation is complete and that controls are designed effectively
  • Foster a good understanding of accounting practices/processes within the wider Markets Ops team, bridging the link between the movement of cash with how this is recorded on Citi’s books and records
  • Partner closely with Business partners and Transformation teams on new initiatives/projects to ensure that financial controls are robustly considered and implemented
  • Oversee and co-ordinate all account owner activity across Markets Operations
  • Understand and maintain Operations chart of accounts
  • Set a framework to ensure consistent roles and responsibilities for all Markets Ops staff as it pertains to how we control our account population and reconciliations requirements
  • Work with Markets Ops global functional managers to understand reasons for exceptions and breaks, ensuring issues are escalated timely, fixed at the root cause and look across for similar themes
  • Ensure well defined and documented processes are in place for reserve calculations across Markets Operations
  • Identify opportunities to reduce aged exceptions to reduce reserves
  • Fulltime
Read More
Arrow Right

Assistant Vice President - Books and Records

The Books and Records Oversight team within Markets Operations primary objective...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years relevant experience
  • Bachelor’s/University degree, Master’s degree preferred
  • Strong command of financial accounting and the operational aspects of books and records management
  • Experience as finance professional / background / degree and working experience in Technology creating products set up, UAT working with Finance / Market Ops people and understanding of products will be valuable
  • Strong Leadership skills-Operates as a leader
  • Serves as a point of escalation for key issues or time sensitive decisions
  • Demonstrated ability to make sound judgment calls on issues that can be both quantitative and qualitative in nature
  • Excellent Communications skills verbal & written
  • Active listening skills
Job Responsibility
Job Responsibility
  • Partner with Line Operations teams to ensure all the correct metrics and controls are in place, with regular reviews to ensure monitoring remains relevant and effective
  • Work with Finance colleagues to ensure that balance sheet substantiation is complete and that controls are designed effectively
  • Foster a good understanding of accounting practices/processes within the wider Markets Ops team, bridging the link between the movement of cash with how this is recorded on Citi’s books and records
  • Partner closely with Business partners and Transformation teams on new initiatives/projects to ensure that financial controls are robustly considered and implemented
  • Co-ordinate all account owner activity across Markets Operations
  • Understand and maintain Operations chart of accounts
  • Completeness and accuracy of Balance Sheet substantiation
  • Partnership with other functions to support a strong end to end control environment
  • Work with Finance and Operations Risk & Control to ensure Markets Operations are compliant with relevant policies and standards
  • Partner with Balance Sheet Control and risk reporting to support accurate and timely exceptions reporting
  • Fulltime
Read More
Arrow Right

Vice President - Cybersecurity

We are seeking a seasoned and results-oriented Vice President (VP) of Cybersecur...
Location
Location
United States , Ashburn
Salary
Salary:
Not provided
delviom.com Logo
Delviom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Information Security, Business Administration, or a related field (Master’s degree preferred)
  • Extensive experience in the cybersecurity field, with proven success in managing customer relationships and existing contracts
  • Extensive experience in presales, strategic leadership, and contract management with the ability to drive value creation
  • Strong ability to identify areas of improvement within existing solutions and develop customized cybersecurity strategies to meet customer needs
  • Proven ability to work with customers, identify business objectives, and implement solutions that address challenges and bring measurable value
  • Experience in conducting assessments, gathering customer feedback, and utilizing that information to enhance contract performance
  • In-depth knowledge of cybersecurity technologies, frameworks, and best practices (e.g., network security, endpoint security, cloud security)
  • Excellent oral and written communication skills, with the ability to articulate complex solutions to both technical and non-technical audiences
  • Strong negotiation and relationship-building skills, with the ability to influence and engage customers at all levels
Job Responsibility
Job Responsibility
  • Develop and sustain long-term relationships with key stakeholders across customer organizations
  • Serve as the main point of contact for customers, ensuring their needs are met and their expectations are exceeded
  • Foster open lines of communication with customers to understand their goals, pain points, and evolving cybersecurity needs
  • Oversee the delivery and performance of existing contracts, ensuring adherence to timelines, budgets, and scope
  • Conduct in-depth assessments of current cybersecurity implementations and solutions to identify areas for enhancement or greater efficiency
  • Collaborate with customers to find gaps in their cybersecurity posture and propose solutions to address those gaps
  • Proactively seek opportunities to bring additional value to customers through innovative cybersecurity solutions, ensuring they remain competitive and secure
  • Identify new business opportunities by proposing enhancements to existing solutions and offering new services that align with the customer’s evolving needs
  • Engage with customers to uncover potential areas where the organization can provide further support, enhancing customer satisfaction and retention
  • Lead the identification of innovative cybersecurity solutions that can enhance the customer’s existing infrastructure and business operations
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy