Vice President, Technology Account Management Job at Mastercard (Tokyo)

Job Description

The Technology Account Management team in Japan plays a pivotal role in ensuring the successful deployment of Mastercard products and services and managing operational and technical customer relationships. This role leads strategic delivery initiatives, manages senior directors, and provides a differentiated customer experience. This role acts as a strategic consultant across all aspects of product and service launches, working closely with internal and external stakeholders to grow Mastercard’s market share in Japan.

Job Responsibility

Strategic Support and Execution - Actively support the development and execution of the Japan Division and respective country strategy as a core member of the management team
Drive growth in Japan delivery revenue streams (implementation, Academy, project & program management)
Represent Japan on the GCD&C AP Leadership team to contribute and drive the success of all GCD&C teams in Japan (TAM, Product Delivery, CIS, Care)
Client Relationship Development - Establish, maintain, and nurture strong relationships with the CIOs and CTOs of key clients and processors
Organizational Structure Refinement - Lead efforts to continuously refine the function's organizational structure
Operational Relationship Management - Oversee day-to-day operational relationships with all customers in the market
Collaborate cross-functionally with Sales, Product, Franchise, Technology, and regional/global teams
Best Practices Identification and Sharing - Identify and document key best practices and share these insights
Process Improvement and Customer Experience - Continuously identify, recommend, and implement process improvements
Business Optimization Initiatives - Lead business optimization initiatives such as authorization improvements and business process management
In partnership with the account management team, ensure customer compliance against all Mastercard initiatives, mandates, technical releases and operational requirements
Education and Product Advocacy - Educate key stakeholders on the value of new products and functionalities
Represent Japan in global forums to share regional insights and influence global delivery strategies
Incident Resolution and Escalation - Play a critical role in ensuring customer satisfaction during Incident response
Talent Development and Long-Term Planning - Partner closely with HR to plan for the function’s long-term talent needs

Requirements

Proven senior leadership experience with prior people leadership and managerial expertise in driving an effective team, preferably in Japan
Experience in payments, credit, prepaid, mobile, e-commerce, EMV, and contactless technologies
Strong ability to translate technical concepts into business solutions
High learning agility, intellectual curiosity, and comfort with ambiguity
Proven ability to manage complex, multi-market projects with measurable outcomes
Strong interpersonal and stakeholder management skills across diverse cultures and organizational levels
Demonstrated success in project management, problem-solving, and cross-functional collaboration
Strong communication skills and stakeholder management, which included Business English capability in addition to native level Japanese capability
Familiarity with Mastercard products and delivery practices is advantageous
Project Management certification is a plus but not required

Nice to have

Familiarity with Mastercard products and delivery practices
Project Management certification

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Vice President, Technology Account Management

Job Description

Job Responsibility

Requirements

Nice to have

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