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Oversees and manage all support service operations within a division of a large health system. This leader will ensure the delivery of high-quality, efficient, and cost-effective support services across the enterprise, enhancing patient and teammate satisfaction. The Lead will drive strategic initiatives, operational excellence, and continuous improvement within the support services domain, aligning efforts with the health system's mission, vision, and values.
Job Responsibility:
Designs and directs the work of Support Services, including Patient Transport, Guest Relations, Environmental Services and Food Nutrition Services, within designated division(s)
Selects, coaches, and develops teams, setting objectives that align with organizational strategy to inspire and motivate the teams
Manages organizational talent through performance management, succession planning, and development
Build and maintain strong relationships with internal and external stakeholders, including clinical staff, patients, vendors, and regulatory bodies
Lead divisional efforts to align operational best practices
Develops and manages budgets for divisional support services departments, ensuring fiscal responsibility and cost-effectiveness
Manages contractual relationships with vendors, ensuring compliance with organizational standards, optimizing service delivery
Responsible for understanding and adhering to the organization's Code of Ethical Conduct
Requirements:
Bachelor’s Degree in Business or Healthcare Administration, or related field
Typically, requires 10 years of relevant management experience
Ability to lead a large team
Strong people management skills
Strong oral and written communication skills and team building skills
Strong proficiency in computer word processing, scheduling and accounting spreadsheets
Ability to lead in a highly matrixed complex organization
Expert knowledge in facilities and vendor management
This position requires travel
Operates all the equipment necessary to perform the job
Nice to have:
Master’s Degree in related field
What we offer:
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance