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LOFT Community Services is one of the largest community service providers in Ontario, supporting people facing a combination of mental and physical health challenges, addiction issues, poverty, and/or homelessness. They build customized supports that specifically address a person’s needs and offer them for as long as they’re needed. As one of the largest mental health service providers in Ontario, LOFT works with all major, local hospitals where they operate. Along with 250+ leading partners, they provide internationally accredited, community-based support and housing to people facing the most complex of needs. LOFT is a values-driven organization with a deep belief that each person has the ability to grow and change. Most importantly, each person deserves the opportunity to do so. They embrace the individual needs and aspirations of each client and encourage mutual support within their programs to enable each client to attain their potential. LOFT clients become part of a community where they are accepted without judgment. In addition, their housing programs provide safety, security, and a sense of belonging. If someone has felt excluded or different, finding acceptance can be a powerful therapy. LOFT is a place for recovery and growth within a supportive community.
Job Responsibility
Translate LOFT's mission into strategies that expand organizational impact, strengthen relationships with partners, funders, government, and the broader community, and reinforce LOFT's position as a preferred partner across the mental health, addictions, housing, and home and community care sectors
Lead LOFT's growth strategy, performance measures, and key targets, ensuring alignment between organizational strategy, new program and housing development, communications, and external partnerships
Bring clarity to LOFT's geographic and programmatic growth focus, strengthen the organization's thought leadership, and identify opportunities that advance LOFT's mission and long-term impact
Responsible for strategic partnership development, communications and brand stewardship, government and funder relations, growth strategy, and innovation
Be LOFT representative at sector and system-level planning tables
Lead the development of complex funding, partnership, housing, and service agreements
Oversee communications that support organizational initiatives
Requirements
Minimum 10+ years of progressive senior leadership experience, including at least 5 years at the Director, Senior Director, or executive leadership level with responsibility for enterprise strategy, partnerships, communications, or growth functions
Bachelor's degree in Business Administration, Public Administration, Communications, Health Administration, Political Science, Non-Profit Leadership, or a related field required
A Master's degree, such as an MBA, MHA, MPA, Public Policy, Communications, or equivalent, is preferred
Demonstrated experience working with various levels of government, foundations, philanthropic partners, donors, and private sector partners
Familiarity with community care delivery such as, supportive housing, complex care, seniors' services, personal support services, mental health, substance use, and home care
Strong strategic leadership skills, with the ability to translate vision into scalable actions, measurable results, and meaningful organizational impact
Proven ability to build, sustain, and leverage high-value partnerships with funders, government, sector leaders, and other external stakeholders
Strong business acumen, with the ability to assess opportunities from strategic, financial, operational, and values-based perspectives
Demonstrated negotiation skills, particularly in establishing new business agreements, partnerships, funding arrangements, and collaborative initiatives
Excellent communication, presentation, and relationship-building skills, with the ability to engage diverse audiences, including boards, senior leaders, partners, funders, government, and community stakeholders
Skilled in creating compelling narratives around mission, impact, growth, and organizational value
Knowledge and ability to provide oversight of communications channels, including media relations, digital strategy, thought leadership, and brand positioning
Politically astute and able to navigate ambiguity, competing interests, and complex stakeholder environments with sound judgment
Strong leadership and team management abilities, with experience building high-performing teams and fostering a culture of collaboration, accountability, innovation, and results
Demonstrated financial and analytical skills, including experience with diverse revenue models, funding arrangements, complex planning scenarios, metrics, dashboards, KPIs, and reporting tools
Commitment to embracing and valuing diversity, equity, and inclusion
working with a multicultural workforce, while demonstrating cultural humility in all interactions
Candidates will be future focused, with an understanding of healthcare's fast-changing environment and the ability to identify opportunities, align teams around shared priorities, and support growth that advances LOFT's mission and impact
They will bring integrity, accountability, professional judgment, and a deep commitment to LOFT's values and goals