Vice President, Strategic Implementations and Operational Outcomes Job at Kirby Bates Associates

Vice President of Enterprise Operations

Rackspace is seeking a Vice President of Enterprise Operations, you’ll lead the ...

Location

United States

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

Bachelor's degree required, advanced degree preferred
15+ years of experience in enterprise operations, customer delivery, or program management, with at least 5 years in a senior leadership role
Experience with cloud technology companies with enterprise-level clients
Familiarity with customer success, technical delivery, and post-sales operations
Background in deploying AI/ML technologies for operational use cases
Excellent management skills with in-depth knowledge of organization's development design procedures and objectives
Ability to develop a vision and guide leadership through the change and implementation process
Ability to leverage resources to meet goals and objectives efficiently and effectively
Ability to adapt and lead through change
Proven track record of scaling enterprise operations in a technology or services environment

Job Responsibility

Have full leadership responsibility for a company-wide support function, non-core business unit or a region
Develop strategic plans for own organizational entity
Oversee how we scale enterprise engagements, ensure operational excellence in delivery, and leverage AI-driven tools and processes to improve outcomes
Act as a bridge between enterprise clients, internal delivery teams, and executive leadership to ensure we deliver predictable, high-quality results that drive growth and customer satisfaction
Supervise directors and/or senior managers who have overall responsibility for the operation of their areas
Accountable for the financial performance of a support function, non-core business unit or region
Influence the allocation of resources across multiple divisions, regions or sub-functions
Establish goals and objectives ensuring alignment with business units and corporate strategic plans
Evaluate key business and organizational challenges
direct the development of new or innovative solutions

Fulltime

Vice President of Sales

The Vice President of Sales will lead and develop a high-performing sales organi...

Location

United States , Denver

Salary:

225000.00 - 300000.00 USD / Year

Trace3

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Information Technology, Engineering or related field
MBA preferred
10+ years of progressive sales leadership experience within the IT services, solutions, consulting industry (including infrastructure, cloud, security, data and analytics) with at least 5 years in a sales leadership position
Experience managing large enterprise accounts, developing strategic account plans, and leading complex deal negotiations
Strong background in building or scaling a high-performance sales organization, including recruiting, coaching, and developing top talent
Strong leadership, coaching, interpersonal and communication skills
ability to inspire, influence and drive results across a diverse organization
Deep expertise in pipeline management, forecasting accuracy, sales reporting, and CRM utilization
Strong technical acumen, able to articulate complex IT offerings into business outcomes for executive decision-makers
Excellent business and financial acumen including forecasting, budgeting, P&L or revenue responsibility, deal structuring

Job Responsibility

Lead, mentor, and develop the regional sales organization by providing clear vision, setting high expectations, and fostering a culture of performance, accountability, and customer-centric selling
Provide effective coaching, communication, and feedback to ensure performance expectations are understood, aligned with regional and company goals, and consistently met
Recruit, retain, and develop top sales talent
identify skill or resource gaps and implement plans to address them
Develop and own the regional sales strategy to achieve wallet share expansion, ambitious revenue, profitability, and year-over-year product and services growth targets across Cloud, Security, Data, Managed Services, Infrastructure, and Contact Center and Collaboration offerings
Establish aggressive yet realistic goals for Account Executives and ensure strong pipeline management, deal progression, and forecast accuracy
Track and report key sales KPIs including pipeline health, conversion rates, deal size, client retention/expansion, and sales productivity
Assist sales teams in developing strategic account plans and sales strategies to drive growth in assigned markets and prospects
Collaborate with Operations, Services Delivery, Marketing, and Partner/Channel teams to ensure alignment in go-to-market execution, value propositions, lead generation, and delivery handoffs
Act as a liaison between the Region and HQ to communicate priorities, decisions, policies, and updates impacting performance and team engagement

What we offer

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Fulltime

Vice President Data Product Owner

Embark on a transformative journey as Vice President Data Product Owner (IRM & C...

Location

India , Pune

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Act as the primary liaison for senior stakeholders across technology, operations, and business units
Influence decision-making and secure alignment on product priorities and investments
Own and manage the product backlog, ensuring clear prioritization and timely delivery
Oversee release planning, sprint prioritization, and coordination of cross-team dependencies
Ensure adherence to data governance principles, privacy regulations, and security standards
Identify and mitigate risks associated with product development and delivery
Track adoption, usage, and performance metrics to assess product success
Recommend enhancements based on data-driven insights and emerging technologies
Build and maintenance of data architectures pipelines that enable the transfer and processing of durable, complete and consistent data
Design and implementation of data warehoused and data lakes that manage the appropriate data volumes and velocity and adhere to the required security measures

Job Responsibility

Spearhead the evolution of defining and executing the strategy, vision, and roadmap for data products that enable Barclays to leverage data as a strategic asset
This role ensures that data products deliver measurable business value, comply with governance standards, and support innovation across multiple business domains

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

Vice President of Operations

We are seeking a proven Vice President of Operations to lead and scale our Plumb...

Location

United States , Livermore

Salary:

200000.00 - 350000.00 USD / Year

Work With Your Handz

Expiration Date

Until further notice

Requirements

Senior operational leader in residential home services (Plumbing, Electrical, HVAC, or multi-trade environments)
Demonstrated success owning meaningful P&L responsibility in a growth-oriented business
Experience scaling operations, not just maintaining steady-state performance
Track record of strong tenure and leadership continuity
Current VP-level leader or GM-level operator ready for enterprise-level impact
Comfortable leading through other leaders and holding teams accountable
Data-driven, disciplined, and decisive
Respected operator who can earn credibility with field teams and executive leadership alike

Job Responsibility

Serve as a core member of the executive team, contributing to company-wide strategy, planning, and decision-making
Prepare for expanded enterprise responsibility, including succession into broader organizational leadership
Own end-to-end operational performance for Plumbing and Electrical, including service delivery, capacity planning, and field execution
Establish and maintain operational cadence through KPIs, dashboards, and accountability rhythms
Implement, refine, and scale SOPs, systems, and best practices to support growth without sacrificing quality
Full P&L ownership for Plumbing and Electrical divisions
Drive profitable growth through pricing discipline, productivity improvements, and cost controls
Translate strategic objectives into measurable operational and financial outcomes
Lead, coach, and develop two General Managers and their leadership teams
Build bench strength and succession pipelines across operations

What we offer

Comprehensive benefits package
Relocation assistance available, if applicable

Fulltime

Vice President - Business Analytics

Operations Optimization and Enablement (OOE) group has been formed to drive chan...

Location

India , Haryana

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

12+ years of experience
Leadership & Effective communication
Strong Stakeholder Management
Proficiency in negotiation
Problem solving
Experienced leader building and fostering a collaborative team environment
Decision making - decisive & data driven
Adaptability
High emotional intelligence
Domain expertise across Operations, and Technology functions

Job Responsibility

Work with Solution Leads to help Co-ordinate and articulate the execution strategy, vision and implementation approach for Data & Analytics to support strategic payment control solutions
Work with Solution Leads to for Partnering with technology, inter and intra LoB teams, and lines of defense teams to synchronize execution, to expose dependencies, to evaluate execution risks, to escalate issues, to assess status, and to bring reporting transparencies to the broader organization
Work with Solution Leads to Drive best practice execution and promote standardization and consistency for the payment control solutions
Bring awareness, ideate improvements and solutions, and coordinate relationships to related programs as necessary
Ensure all process and technology implementation for the controls meets Operations’ outcomes
Lead the team of individuals in alignment with global priorities across all workstreams who is heavily on Data Models, Frameworks and governance
Influence and negotiate with senior leaders across the organization, as well as communicate with key stakeholders
Ensure resilience, scale, speed and security of the Data Infrastructure in partnership with technology
Apply consistent delivery practice aligning to program governance to validate the strategic investments of the OOE MOF portfolio towards the agreed target state
Ensure close alignment with workstream leads across the OOE MOF to ensure cohesion across disciplines so that the strategic outcomes are recognized in the implementations

Fulltime

Markets Operations - Data Governance Program Management Lead - Vice President

The Program Management Lead is a strategic professional who stays abreast of dev...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Significant relevant experience
Demonstrate a consistent track record having worked with Transformation as a Business Analyst, Project Manager managing teams and delivery on large, strategic cross-functional projects
Strong Excel skills
SQL skills also preferable
Strong working knowledge of Global Markets and Global Markets Operations
Prior Data Analytics and / or Governance experience a plus
Bachelor’s/University degree or equivalent experience, potentially Masters degree

Job Responsibility

Support strategic direction, development and implementation of data quality procedures, policies and controls to ensure the accuracy, completeness, and consistency of data across all systems and processes
Implement data governance model for Markets Ops, ensuring raising and managing Data
Partner with Markets Ops team to assess data concepts and Critical Data elements
Identify and raise DCRMs, partnering with Technology, Markets Data Stewards and the Markets Business to ensure remediation
Track record of delivering and managing large, technical data programs across multiple businesses and geographies
Strategic thinker with proven ability to lead global teams in a large organisation
Demonstrated experience in delivering change in a collaborative, agile team environment as well as more standard frameworks
Ability to monitor tight deadlines, or unexpected requirement changes
Demonstrated ability to lead, plan, organise and prioritize work within a delivery framework
Strong collaboration, communication and coaching skills

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Managing Director – La Mare Hotel & Residences, Brickell Miami, FL

Our client is a prestigious, landmark luxury hotel and residences located in Mia...

Location

United States , Miami

Salary:

Not provided

OysterLink

Expiration Date

Until further notice

Requirements

Minimum of five (5) years of experience serving as a general manager, managing director, vice president of operations, or in a comparable senior leadership role within a luxury, lifestyle, or mixed-use hospitality environment
Extensive experience overseeing multi-department operations in a high-rise or full-service hotel environment
Strong financial skills including P&L oversight, forecasting, and revenue strategy
Proven success in luxury service leadership and team development
Ability to lead both hotel and residential service components
Exceptional communication and presentation skills
Bilingual (required): English and Spanish, with strong business communication skills including presenting to senior leadership, facilitating training sessions, and confidently engaging with ownership groups, franchise partners, and executive-level stakeholders

Job Responsibility

Provide visionary leadership and full accountability for all hotel and residential operations
Set and execute the strategic direction of the property in alignment with ownership objectives and brand standards
Lead and inspire the executive committee and department heads to achieve operational excellence and financial performance
Establish the property as a market leader in luxury hospitality through innovation, service excellence, and experiential differentiation
Lead the full critical path to opening, ensuring readiness across all departments
Oversee recruitment, training, systems implementation, vendor selection, and operational testing
Ensure seamless coordination between ownership, developers, designers, operators, and consultants
Drive pre-opening budgets, timelines, and service culture activation
Define and deliver an elite service philosophy that exceeds the expectations of luxury travelers and residents
Foster a culture of creativity, personalization, and emotional engagement across all guest and resident touchpoints

What we offer

Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid vacation
Paid holidays
Personal Days
Discounts across company properties
Leadership development and promotion opportunities
Lump sum relocation assistance

Fulltime

Vice President of Customer Support and Integrations

As Vice President of Customer Support and Integrations at PPRO, a global local p...

Location

United Kingdom , London

Salary:

Not provided

PPRO GmbH

Expiration Date

Until further notice

Requirements

Executive Customer Success Leadership: A proven track record of leading, building, and scaling high-performing Customer Support and/or integrations organisations within a complex, global B2B environment, preferably within SaaS or FinTech
Operational Excellence & Process Transformation: Extensive experience in identifying systemic operational inefficiencies, designing, and successfully implementing large-scale process optimisation and automation initiatives that significantly improve customer experience and business outcomes
Strategic Acumen & Execution: Demonstrated ability to translate overarching business strategy into actionable customer success initiatives, driving their execution with a focus on measurable results and long-term impact
Payments Industry Acumen: A strong understanding of financial services or payment industry dynamics, particularly related to complex B2B customer journeys, including onboarding, KYC, and lifecycle management
Exceptional Executive Stakeholder Management: Proven ability to influence, negotiate, and build consensus with senior leadership and diverse cross-functional teams (e.g., Product, Engineering, Legal, Compliance, Sales, Marketing) to achieve shared customer and business objectives
Analytical & Data-Driven Decision Making: Highly adept at leveraging data to define strategic KPIs, identify trends, forecast outcomes, and make informed decisions that drive customer success and operational efficiency
Empathetic & Inspirational Leader: A natural ability to inspire, motivate, and develop teams, fostering an environment of psychological safety, high performance, and continuous learning
Global Communication & Influence: Superior communication, presentation, and negotiation skills, capable of effectively engaging with global stakeholders at all levels and simplifying complex concepts
Bias for Action & Adaptability: A proactive approach to challenging the status quo, taking calculated risks, making decisive actions with imperfect information, and iterating quickly in a fast-paced, evolving landscape

Job Responsibility

Strategic Leadership & Team Development:Build, mentor, and lead a high-performing, globally distributed customer-facing organisation across Commercial Support, Technical Account Management, and Solutions Engineering. You will define the structure, roles, and career paths for teams of 20+ professionals across Europe, LATAM, APAC, and the US, ensuring scalability, accountability, and continuous improvement
You will set clear OKRs and performance standards, foster a culture of ownership and deep collaboration, and ensure the teams act as proactive, embedded strategic partners to both customers and internal stakeholders
You will shape the long-term strategy for global support and customer integrations, driving a transformation agenda focused on automation, AI-enabled workflows, and data-driven decision-making, while partnering closely with cross-functional teams to ensure customers succeed with PPRO
Elevate Customer Support & Operational Efficiency: Define and oversee the strategic vision for a seamless, efficient, and commercially aligned customer/ prospect integration journey
Drive significant operational efficiencies and automation across all onboarding and support processes to enhance scalability and reduce manual effort
Champion End-to-End Customer Lifecycle Management: Develop and implement a comprehensive strategy for ongoing customer engagement, ensuring a consistent and proactive experience across merchant applications, Local Payment Method activations, and product/technical documentation
Oversee the continuous improvement of customer-facing tools (e.g., Welcome Portal) for recurring tasks, reporting, and self-service
Establish robust governance models, clear ownership, and efficient escalation paths for all customer interactions
Create & Scale the Customer Success Framework: Design, implement, and continuously refine a consistent, transparent, and scalable Customer Support playbook, including best practices, processes, and tools
Define and champion Service Level Agreements (SLAs) and comprehensive Customer Experience (CX) metrics across the entire customer journey

What we offer

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation
work from abroad policy, enabling employees to work remotely for up to another 30 days per year
Learning and Development - We offer a GBP 500 annual budget to support your professional growth
leadership cafés, on-the-job training
Insurance - medical insurance (BUPA health care plan)
a 5% matching pension plan through Now Pensions
Enhance Family Leave
Workplace Nursery Scheme - Save on childcare through salary exchange
Gym membership - PPRO helps contribute towards the costs of your gym membership
Mental Health Platform - one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more

Fulltime

Vice President, Strategic Implementations and Operational Outcomes

Kirby Bates Associates

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 28, 2025

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