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The Vice President, Revenue Cycle Management will have primary oversight of Ardent’s revenue cycle processes and revenue cycle management vendor partner. This role is accountable for the measurement and analytics of vendor performance to ensure service level agreements are met and operational effectiveness is maintained for the entire revenue cycle process including Front-End (Registration, Financial Counseling, Scheduling, Insurance Verification, Authorizations, Pre-Registration), Middle (HIM Operations, Coding and Coding Education, CDI Program Management, DRG Validation, Revenue Integrity Services) and Back-End (Billing/Claims Processing; Collections/AR Management, Cash Services/Credit Balances, Denials/Underpayments, Customer Service/Self Pay Flow, Correspondence, Dedicated Analytics).
Job Responsibility:
Manages outsourced revenue cycle vendor relationship and serves as organization’s point of contact and liaison, both internally and externally
Tracks and manages performance of vendor ensuring an optimal level of performance to meet targeted KPIs and reporting metrics
Facilitates necessary onsite or remote business reviews with key operational stakeholders
Maintains awareness of organizational objectives and monitor industry developments and trends that may affect organizational direction with vendor
Works proactively and collaboratively to maintain strong intercompany relationships
Provides support in all vendor implementations and process improvement efforts
Requirements:
Bachelor's degree
15+ years of leadership experience in Revenue Cycle Management
Experience in large, multi-facility organization
Multi-state experience, preferred
Deep understanding of denials management and payor behavior
Denials management skills that include constant monitoring with ability to pivot and address issues in a proactive manner
Proven track record that shows ability to assess and solve NR service line optimization opportunities
Command of prior authorization workflows and demonstrated ability to influence change
Skilled in scheduling optimization solutions
Chargemaster optimization
Payor Contract compliance
Ability to create specific service line and payor goals in a manner that provides clear roadmaps to success for our leaders