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The VP of Regional Accounts serves as the Executive Leaders for the Strategic Account Executive and Account Managers within the Regional Accounts organization. This role provides oversight of the organization’s regional key accounts as well as drives the sales strategy and activities of the strategic account executives who manage this client base. It assists One Call to better understand the client landscape and their priorities to allow the organization to create meaningful solutions and service models that win new business and retain our valued client base.
Job Responsibility:
Promote high performance culture while strategically focusing on client growth initiatives
Serve as the primary management contact and provide oversight to Regional Accounts in all customer engagement and management activities
Oversee the processes of monitoring post-implementation client success to ensure pull through of expected revenue opportunities
Manage processes to define and act on potential areas of opportunity post-implementation
Manage the workflow of the applicable areas of the business unit to achieve goals set forth by the executive leadership team while ensuring the business maintains high levels of customer satisfaction
Lead executive strategic plans by setting clearly defined goals with measurable results to ensure successful on-going client engagement, opportunity development and positive customer experience
Implement strategic initiatives including communicating goals to business units to allow staff training, communicate and execute executive vision to managers
Develop innovative initiatives to enhance internal efficiency, customer experience, and effectiveness while controlling costs
Improve the operational systems, processes and policies in support of organization’s mission
Develop or maintain internal control systems to ensure accountability
Determine needs, identify growth areas, reduce costs and analyze improvement areas in accordance with the overall corporate strategy
Develop strong relationships with outside partners, such as key clients, vendors and advisors, as well as internal partners, including department supervisors and executives
Develop reporting, reporting tools, processes, and disciplines to deliver the right information to the right areas of the enterprise at the right time
Requirements:
A BS/BA degree from an accredited college/university
MBA or advanced degree in related field of study preferred and/or the equivalent combination of education, training, or work experience
Proven track record in leading teams and driving meaningful client growth
Excellent communication skills both verbal and written
Strong knowledge of the Workers Compensations field and experience in organizational effectiveness and implementing best practices
Demonstrated leadership and vision in managing staff groups and major projects or initiatives
Exhibit a high degree of initiative and analytical skills to handle and solve complex problems
Viewed as an expert resource by peers and coworkers
Demonstrate the ability to lead by example and motivate professional level staff
Display strong leadership qualities, decision making abilities, and strong business judgment
Possess strong personnel management skills to mentor and coach diverse teams
Exceptional written, oral, interpersonal, and presentation skills
Operate as an effective tactical and strategic leader producing positive and measurable financial and administration results
A demonstrated commitment to high professional ethical standards and a diverse workplace
Excel at operating in a fast pace, community environment
Excellent computer skills and proficient in Excel, Word, Outlook, and Access
Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards
Ability to work both independently and in a team environment
Demonstrate our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply
The colleague must be able to remain in a stationary position, operate a computer and other office equipment, perform repetitive motions, assess information and files stored electronically, converse with customers and exchange accurate information
The colleague must be able to discern text displayed on a monitor and input data into specific fields using a keyboard
The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement
The colleague must be able to manage moderate to significant mental stress
This role requires travel at a minimum of 50% of the time
What we offer:
Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home
Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
401(k) matching program
and company-paid life insurance and short and long-term disability coverage
Supportive Services: We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships
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