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Citi Logo Citi · Finance

Vice President Prime Account Manager

United Kingdom, London · Job Posted March 21, 2026
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Job Description

As a Vice President and Prime Account Manager within Citi's Prime Services, you will play a critical role in managing and enhancing the overall client experience for our most valued clients. This position is central to driving organic revenue growth, ensuring client satisfaction, and promoting active participation across our comprehensive suite of Prime Brokerage products, including Cash, Synthetic, and Fixed Income Prime Brokerage. You will be instrumental in fostering client efficiency and operational best practices, contributing directly to the strategic objectives of our Institutional Client Group.

Job Responsibility

  • Ensure exceptional client experience across all Prime Services offerings for existing clients
  • Identify, lead, and collaborate with Origination Sales to drive growth opportunities within the existing client portfolio
  • Proactively manage and coordinate key client issues and requests, taking accountability for escalations
  • Conduct periodic client reviews to assess overall satisfaction, address concerns, and manage evolving requirements
  • Drive continuous enhancement of Citi's products and services through client feedback and market insights
  • Provide robust risk management oversight, ensuring clients operate within prescribed risk parameters and limits

Requirements

  • Prior experience in Cash, Swap, and/or Fixed Income Prime Brokerage
  • Strong understanding of risk and control frameworks, ideally within Prime businesses
  • Cross-product knowledge spanning Futures, Equities, Fixed Income, FX, and Cleared Swaps
  • Demonstrated client-facing experience with excellent written and verbal communication skills
  • Superior analytical and problem-solving abilities, coupled with a commitment to delivering excellent service
  • University degree or equivalent experience
  • A Master's degree and/or Chartered Institute for Securities and Investment (CISI), UK Regulations Financial Exam, and Securities Exam are preferred

What we offer

  • 27 days annual leave (plus bank holidays)
  • A discretional annual performance related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
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