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Lead the design, implementation, and continuous improvement of enterprise-wide philanthropy operations systems, policies, and workflows
Direct functions including data and gift processing, donor services, analytics, prospect research, and CRM technology
Ensure philanthropy operations across all regional foundations are aligned with enterprise standards and compliant with legal, ethical, and audit requirements
Partner with IT, Finance, and Compliance to ensure seamless integration between philanthropy systems and enterprise platforms
Oversee the development of data governance frameworks to ensure accuracy, consistency, and security of donor information across all platforms
Lead the strategy and optimization of CRM technology (e.g., Blackbaud, Salesforce, or equivalent) to drive fundraising efficiency and insight
Establish a systemwide analytics infrastructure that delivers actionable performance dashboards, pipeline reports, and campaign analytics
Ensure data-driven decision-making and transparency in all aspects of philanthropy performance
Collaborate with Finance to oversee philanthropy financial operations, including gift accounting, fund tracking, and audit preparation
Manage compliance with IRS, state, and federal regulations as well as internal policies governing fundraising and donor stewardship
Develop consistent gift acceptance, donor recognition, and stewardship policies across all foundations
Maintain appropriate controls and risk management practices for gift processing, receipting, and acknowledgment
Partner with the VP of Philanthropy Strategy and Governance and regional foundation presidents to align operational priorities with system strategy
Provide shared operational services, tools, and training to support local fundraising success
Foster a culture of collaboration, service, and continuous improvement within philanthropy operations teams
Build strong relationships across system functions including Technology, Finance, Marketing, and Mission Integration to ensure enterprise alignment
Lead and mentor a team of professionals responsible for data management, analytics, donor services, and operations
Champion professional development and advancement opportunities for operations staff across the philanthropy enterprise
Foster an inclusive, mission-driven culture grounded in Advocate Health’s values and commitment to diversity, equity, and inclusion
Requirements:
Bachelor's Degree
At least 10 years of progressive leadership experience in philanthropy operations, advancement services, or nonprofit infrastructure management
Demonstrated success leading multi-site operational systems and governance frameworks in complex organizations
Expertise in CRM technology, data governance, and financial management for fundraising operations
Deep understanding of fundraising systems, data analytics, and gift processing operations
Strong strategic planning and project management skills
Exceptional collaboration, communication, and leadership ability in matrixed environments
Proven ability to drive transformation, standardization, and process excellence at scale
Commitment to Advocate Health’s faith-based mission and values
What we offer:
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs