Vice President, Operations, APAC & Operational Excellence, Global Job at Rosewood Hotel Group (Hong Kong)

Vice President, Global Supply Chain

The Vice President, Global Supply Chain is responsible for leading the strategic...

Location

United States , Lexington

Salary:

Not provided

Valvoline

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Supply Chain Management, Business Administration, Engineering, or related field
MBA or advanced degree preferred
15+ years of progressive supply chain leadership experience in a global manufacturing context
Proven success leading large-scale operations across multiple international regions
Strong expertise in manufacturing, logistics, S&OP, and customer service
Deep knowledge of ERP systems (e.g., SAP), analytics, and operational technologies
Exceptional financial acumen, with experience managing P&L impact and capital planning
Excellent cross-functional collaboration and communication skills
Professional certifications (e.g., APICS CSCP or CPIM) are a plus
Up to 40% international travel is required

Job Responsibility

Develop and execute global supply chain strategies aligned with business growth, EH&S standards, and operational excellence
Lead regional supply chain leaders across the Americas, EMEA, and APAC in driving standardization, performance, and global alignment
Partner with the COO and other executives to translate strategy into actionable supply chain models
Oversee global manufacturing, distribution, and warehousing operations to ensure efficiency, safety, quality, and customer service
Lead global Sales & Operations Planning (S&OP) to align forecasting, inventory, production, and logistics
Establish global KPIs and accountability routines to drive operational excellence
Lead development of global quality systems that ensure consistent product and service performance
Lead, coach, and develop a global supply chain leadership team and broader organization

What we offer

Health insurance plans (medical, dental, vision)
Health Savings Account (with employer base deposit and match)
Flexible spending accounts
Competitive 401(k) with generous employer base deposit and match
Incentive opportunity
Life insurance
Short and long-term disability insurance
Paid vacation and holidays
Employee Assistance Program
Employee discounts

Fulltime

Vice President, Global Customer Service Operations

The VP, Global Customer Service Operations will be responsible for leading the c...

Location

United States , Detroit

Salary:

225000.00 - 250000.00 USD / Year

StockX

Expiration Date

Until further notice

Requirements

10+ years leading Customer Service operations with preferred e-commerce experience
5+ years of global leadership experience, focused in North America, EMEA and APAC
Customer and Employee Centric leadership and experience with proven results
Strong background in multi-channel Contact Center / BPO operations. Proven experience in scaled leadership roles
Strategic and organizational skills with a clear understanding of the wider issues impacting the relevant markets
Proven Management experience at a senior, strategic level role
Established track record of exceeding targets, KPIs, SLAs
Exceptional Coach that demonstrates the ability to develop, motivate, and communicate with others at all levels
Influential relationship skills at all levels and able to use these relationships to deliver service improvements
Excellent interpersonal skills, including written and verbal communication, and the ability to build trust and consensus amongst a team

Job Responsibility

Strategically and tactically lead and develop the Global CS team to enhance performance in 3 key areas: Employee, Customer, and Efficiencies/Cost
Deliver world-class results across multiple locations from both in-house teams and outsourced partners
Enabling teams to be successful by being committed to coaching and development, encouraging and recognizing others, and facilitating brilliant outcomes
all designed to create a world-class engaged team
Drive performance management and People Experience initiatives, including goal setting, performance reviews, succession planning, compliance, and top performer retention
Create, improve and drive a culture and processes which achieve business goals and objectives
Work effectively with all stakeholders, both internal and external to CS, to negotiate and influence customer improvements
Embrace AI and Technology to improve customer experience, teammate experiences, and efficiencies
Responsible for growing the team as the business grows and thinking outside of headcount for smarter ways to deliver an outstanding, digital first, customer service experience as we scale up
A critical member of the Global Customer Service team, collaborating with global colleagues to deliver better together and leveraging CS support teams primarily located in the US

What we offer

opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses

Fulltime

Regional HR Manager

Datalec Precision Installations (DPI) is a leading provider of data centre desig...

Location

Singapore

Salary:

Not provided

Datalec Precision Installations

Expiration Date

Until further notice

Requirements

Bachelor’s degree, or equivalent in Human Resources or related field
Minimum of 5 years of HR experience, including regional APAC exposure, preferably in the data centre or technology sector
Strong knowledge of labour laws and regulations in the APAC region and HR best practices
Strong business acumen and ability to influence senior stakeholders
Expertise in both strategic HR planning and operational delivery
Excellent communication and interpersonal skills with the ability to proficiently read, write and speak English as well as local languages
Ability to work independently and manage multiple priorities, as well as work as part of a team
Strong problem-solving and decision-making abilities
Confidentiality and discretion
Proficiency in HR software, Microsoft Office Suite, and SharePoint is advantageous

Job Responsibility

Develop and implement HR strategies aligned with APAC business objectives
Partner with senior leadership to support expansion into markets such as Singapore, Indonesia, Thailand, Malaysia and Hong Kong
Drive recruitment for technical and operational roles to support data centre projects across APAC in collaboration with the group’s Recruitment Manager
Build a pipeline of local talent and ensure diversity and inclusion initiatives
Ensure compliance with local labour laws and DPI policies across multiple jurisdictions, aligning with global systems and practices
Maintain accurate HR documentation and reporting for audits and governance, and establish best practice processes in line with DPI file structures and standards
Act as a trusted advisor for employees and managers on HR matters, managing employee relations, grievances, and performance management processes
Initiate and implement training programs to enhance technical and leadership capabilities
Manage and oversee all end-to-end HR operations, including but not limited to onboarding, payroll, benefits, right to work and permits, local social security administration and HRIS for APAC employees
Proactively report HR metrics to the Senior Leadership Team (SLT) and the global HR Lead regularly, providing actionable insights to drive continuous improvement

Apac Immigration Lead, Vice President

At Citi, we get to connect millions of people across hundreds of cities and coun...

Location

Philippines , City of Taguig, Metro Manila

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience
Strong foundational knowledge of immigration laws and regulations, particularly within their designated cluster or functional area
Excellent communication skills
Attention to details
Global mind-set and experience in working in multi-national companies
Ready for changes and challenges
Proven ability to operate and influence effectively within a matrixed and flexible organizational structure
Excellent relationship management skills, a commitment to customer service, and experience with supplier management
Strong organizational, project management, and problem-solving skills, with the ability to manage multiple priorities
Exceptional interpersonal, verbal, and written communication skills, with the ability to present complex information clearly to diverse audiences

Job Responsibility

Lead the day-to-day execution and management of global immigration programs within a specific cluster
Implement and ensure adherence to Citi's Global Immigration Policy and governance framework
Drive operational excellence by ensuring the regional immigration team and supporting vendors provide a consistent, high-quality experience to employees, managers, and HR business partners
Leverage reporting and analytics to monitor program effectiveness and identify areas for improvement
Develop and maintain Citi-specific intranet immigration pages, operating manuals, knowledge articles and FAQs
Provide expert immigration advisory support to internal business managers and HR community
Manage internal reviews or audits of immigration data, processes, and policies
Utilize Workday for immigration recordkeeping, monitoring, and ensuring data accuracy and completeness
Identify, assess, and escalate potential global/regional immigration risks
Implement and contribute to the cluster's immigration processes, controls, third party risk management and monitoring mechanisms

What we offer

Opportunity to grow your career
give back to your community
make a real impact
Discover the top benefits offered to our global workforce, designed to support your well-being, growth and work-life balance

Fulltime

Vice President Human Resources - APAC

Reporting to the Chief Human Resources Officer (CHRO), the Vice President, Human...

Location

Australia , Adelaide

Salary:

Not provided

Codan Limited

Expiration Date

Until further notice

Requirements

You are a seasoned senior HR leader with a strong track record in complex, multinational environments
deep expertise in HR transformation, change leadership, and strategic business partnering
adept at operating within a globally aligned model while effectively driving regional execution
demonstrated success in scaling organisations through growth and transformation, ideally within technology, defence, communications, or similarly complex and regulated industries
your approach balances strategic thinking with operational execution
you are known for your ability to influence senior stakeholders and drive meaningful organisational outcomes
possess strong knowledge of employment frameworks across APAC jurisdictions
confident navigating varied cultural and regulatory environments
collaborative and pragmatic leader who builds credibility quickly, uplifts leadership capability, and embeds accountability for people outcomes across the business
leadership style defined by high accountability, a people-first mindset, and a focus on delivering measurable business impact through effective organisational and workforce strategies

Job Responsibility

Act as a strategic business partner to regional leadership, aligning people strategy with business objectives across APAC
Lead the implementation and adoption of Codan's global HR transformation across the region
Embed the future HR operating model, clarifying roles across HR, leaders, People Operations, and Centres of Excellence
Shift regional HR capability from transactional delivery to strategic workforce and organisational partnering
Implement Group-led frameworks including workforce planning, organisational design, leadership capability, performance management, and talent development
Drive consistency in compensation, job architecture, and benefits aligned to global standards while considering regional nuances
Enable effective use of HR technology and data to support decision-making, self-service, and accountability
Lead change management initiatives to uplift leadership capability and embed new ways of working
Ensure compliance with all relevant employment legislation and regulatory requirements across APAC jurisdictions
Build and lead a high-performing regional HR team aligned to Codan's enterprise strategy and values

What we offer

Supportive and collaborative culture
multidisciplinary team
spacious modern facility
free secure onsite parking
easy access via public transport
onsite subsidised café
recreational facilities including gym, basketball and tennis court
game tables
flexibility to meet the demands of family life
child-friendly parenting room

Fulltime

Regional HR Manager (APAC)

Datalec Precision Installations (DPI) is a leading provider of data centre desig...

Location

Singapore , Singapore

Salary:

Not provided

Datalec Precision Installations

Expiration Date

Until further notice

Requirements

Bachelor's degree, or equivalent in a related field
Minimum of 5 years of HR experience, including regional APAC exposure, preferably in the data centre or technology sector
Strong knowledge of labour laws and regulations in the APAC region and HR best practices
Strong business acumen and ability to influence senior stakeholders
Expertise in both strategic HR planning and operational delivery
Excellent communication and interpersonal skills with the ability to read, write and speak English as well as local languages
Ability to work independently and manage multiple priorities, as well as work as part of a team
Strong problem-solving and decision-making abilities
Confidentiality and discretion

Job Responsibility

Develop and implement HR strategies aligned with APAC business objectives
Partner with senior leadership to support expansion into markets such as Singapore, Indonesia, Thailand, Malaysia and Hong Kong
Drive recruitment for technical and operational roles to support data centre projects across APAC in collaboration with the group’s Recruitment Manager
Build a pipeline of local talent and ensure diversity and inclusion initiatives are in place
Ensure compliance with local labour laws and DPI policies across multiple jurisdictions, aligning with global systems and practices
Maintain accurate HR documentation and reporting for audits and governance, and establish best-practice processes aligned with DPI file structures and standards
Act as a trusted advisor for employees and managers on HR matters, managing employee relations, grievances, and performance management processes
Initiate and implement training programs to enhance technical and leadership capabilities
Manage and oversee all end-to-end HR operations, including but not limited to onboarding, payroll, benefits, right to work and permits, local social security administration and HRIS for APAC employees
Proactively report HR metrics to the Senior Leadership Team (SLT) and the global HR Lead regularly, providing actionable insights to drive continuous improvement

Fulltime

APAC Immigration Lead, Vice President

At Citi, we get to connect millions of people across hundreds of cities and coun...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience
Strong foundational knowledge of immigration laws and regulations, particularly within their designated cluster or functional area
Excellent communication skills
Attention to details
Global mind-set and experience in working in multi-national companies
Ready for changes and challenges
Proven ability to operate and influence effectively within a matrixed and flexible organizational structure
Excellent relationship management skills, a commitment to customer service, and experience with supplier management
Strong organizational, project management, and problem-solving skills, with the ability to manage multiple priorities
Exceptional interpersonal, verbal, and written communication skills, with the ability to present complex information clearly to diverse audiences

Job Responsibility

Lead the day-to-day execution and management of global immigration programs within a specific cluster
Implement and ensure adherence to Citi's Global Immigration Policy and governance framework within the assigned cluster
Drive operational excellence by ensuring the regional immigration team and supporting vendors provide a consistent, high-quality experience
Leverage reporting and analytics to monitor program effectiveness and identify areas for improvement
Develop and maintain Citi-specific intranet immigration pages, operating manuals, knowledge articles and FAQs
Provide expert immigration advisory support to internal business managers and HR community
Manage internal reviews or audits of immigration data, processes, and policies
Utilize Workday for immigration recordkeeping, monitoring, and ensuring data accuracy
Identify, assess, and escalate potential global/regional immigration risks
Implement and contribute to the cluster's immigration processes, controls, third party risk management

Fulltime

Vice President of Customer Support and Integrations

As Vice President of Customer Support and Integrations at PPRO, a global local p...

Location

United Kingdom , London

Salary:

Not provided

PPRO GmbH

Expiration Date

Until further notice

Requirements

Executive Customer Success Leadership: A proven track record of leading, building, and scaling high-performing Customer Support and/or integrations organisations within a complex, global B2B environment, preferably within SaaS or FinTech
Operational Excellence & Process Transformation: Extensive experience in identifying systemic operational inefficiencies, designing, and successfully implementing large-scale process optimisation and automation initiatives that significantly improve customer experience and business outcomes
Strategic Acumen & Execution: Demonstrated ability to translate overarching business strategy into actionable customer success initiatives, driving their execution with a focus on measurable results and long-term impact
Payments Industry Acumen: A strong understanding of financial services or payment industry dynamics, particularly related to complex B2B customer journeys, including onboarding, KYC, and lifecycle management
Exceptional Executive Stakeholder Management: Proven ability to influence, negotiate, and build consensus with senior leadership and diverse cross-functional teams (e.g., Product, Engineering, Legal, Compliance, Sales, Marketing) to achieve shared customer and business objectives
Analytical & Data-Driven Decision Making: Highly adept at leveraging data to define strategic KPIs, identify trends, forecast outcomes, and make informed decisions that drive customer success and operational efficiency
Empathetic & Inspirational Leader: A natural ability to inspire, motivate, and develop teams, fostering an environment of psychological safety, high performance, and continuous learning
Global Communication & Influence: Superior communication, presentation, and negotiation skills, capable of effectively engaging with global stakeholders at all levels and simplifying complex concepts
Bias for Action & Adaptability: A proactive approach to challenging the status quo, taking calculated risks, making decisive actions with imperfect information, and iterating quickly in a fast-paced, evolving landscape

Job Responsibility

Strategic Leadership & Team Development:Build, mentor, and lead a high-performing, globally distributed customer-facing organisation across Commercial Support, Technical Account Management, and Solutions Engineering. You will define the structure, roles, and career paths for teams of 20+ professionals across Europe, LATAM, APAC, and the US, ensuring scalability, accountability, and continuous improvement
You will set clear OKRs and performance standards, foster a culture of ownership and deep collaboration, and ensure the teams act as proactive, embedded strategic partners to both customers and internal stakeholders
You will shape the long-term strategy for global support and customer integrations, driving a transformation agenda focused on automation, AI-enabled workflows, and data-driven decision-making, while partnering closely with cross-functional teams to ensure customers succeed with PPRO
Elevate Customer Support & Operational Efficiency: Define and oversee the strategic vision for a seamless, efficient, and commercially aligned customer/ prospect integration journey
Drive significant operational efficiencies and automation across all onboarding and support processes to enhance scalability and reduce manual effort
Champion End-to-End Customer Lifecycle Management: Develop and implement a comprehensive strategy for ongoing customer engagement, ensuring a consistent and proactive experience across merchant applications, Local Payment Method activations, and product/technical documentation
Oversee the continuous improvement of customer-facing tools (e.g., Welcome Portal) for recurring tasks, reporting, and self-service
Establish robust governance models, clear ownership, and efficient escalation paths for all customer interactions
Create & Scale the Customer Success Framework: Design, implement, and continuously refine a consistent, transparent, and scalable Customer Support playbook, including best practices, processes, and tools
Define and champion Service Level Agreements (SLAs) and comprehensive Customer Experience (CX) metrics across the entire customer journey

What we offer

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation
work from abroad policy, enabling employees to work remotely for up to another 30 days per year
Learning and Development - We offer a GBP 500 annual budget to support your professional growth
leadership cafés, on-the-job training
Insurance - medical insurance (BUPA health care plan)
a 5% matching pension plan through Now Pensions
Enhance Family Leave
Workplace Nursery Scheme - Save on childcare through salary exchange
Gym membership - PPRO helps contribute towards the costs of your gym membership
Mental Health Platform - one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more

Fulltime

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Vice President, Operations, APAC & Operational Excellence, Global

Job Description

Job Responsibility

Requirements

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