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Reporting to the Regional Vice President, this Vice President of Operations (VPO) is responsible for the overall operation of a major contracted-services account normally generating $80M+ in revenue. This individual will be accountable for galvanizing a team under a common growth and operations platform, and ultimately drive improvement in operational efficiency, revenue, margin and client retention for each account in the overall portfolio. The VPO will work to continuously ensure the organization is delivering operational excellence, while also identifying innovative and creative services and solutions to expand on our clients' requirements, working closely with internal and external partners. The incumbent of this position will develop and maintain the overall strategy, priorities and direction for operations within the area.
Job Responsibility:
Manage all facets of the area including sales, finance, human resources, and customer service including full P&L accountability
Drive new sales growth within existing client base and ensure the delivery of exceptional customer service
Develop short- and long-term operational strategies in partnership with senior team members and lead the design, development, and execution of those strategies
Lead and manage a highly productive, motivated and driven team through strong communication, empowerment, reward, and coaching techniques
Maintain close working relationships with partner group in functional areas
Partner with the business unit leaders and other key stakeholders to inspire change and implement new business processes
Minimum of 10-12 years of progressive responsibility, successful experience in general management with full P&L responsibility
food, facilities, or retail service sector preferred
Proven leadership and experience with managing effective client relationships
Demonstrated leadership skills including broad knowledge of management practices and good business analysis/project management skills
Demonstrated ability to grasp a large, complex, global business at a base level and use this understanding to set overall strategy and drive business process improvement
Adept business savvy to effectively communicate and work with other executives
Strong business planning skills to complete strategic projects
Proven ability to manage numerous projects, as well as resources, remotely in a highly dispersed organization
Established ability to select top talent and create a productive environment
Excellent communication and presentation skills with a range of audiences
What we offer:
medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage
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