Vice President of Operations

• Oversee daily operations in both the Kansas City, MO and Carson, CA fulfillment centers
• Implement uniformed SOPs, packaging guidelines, QC processes, and safety standards across both facilities
• Lead integration of new workflows as the KC fulfillment center scales and absorbs new client transitions
• Manage the transition of Carson facility downsize and customer transfer to KC fulfillment center
• Lead customer service, client onboarding, and account escalations for both regions
• Direct warehouse leadership teams in KC and Carson
• Oversee KC’s temperature-controlled operations and Carson’s high-volume daily output
• Manage KPIs across both sites
• Oversee national shipping strategy leveraging KC’s central position for 2‑day coverage
• Lead WMS optimization and reporting consistency for both facilities
• Support bi-coastal P&L performance across labor, freight, and warehouse costs
• Develop strong leadership teams in each facility
• Act as the CEO’s strategic partner across national expansion efforts

• Minimum 5 years of progressive operations management experience in a fulfillment, 3PL, multi-site warehouse operations, or related environment
• Proven success leading teams in a fast-paced, high-volume operation
• Strong understanding of warehouse management systems (WMS), ERP platforms, automation technology, and operational analytics
• Understanding of API messaging and integration tools like OrderDesk
• Skilled in customer communication, escalation management, and client experience
• Proven ability to manage, scale, and unify multi-location operations
• Ability to travel between facilities and corporate offices as needed
• Willing and able to relocate to support operational needs

Knowledge and proficiency with VeraCore, Shipstore, and E-commerce sites (i.e. Shopify) a plus, but not required