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We are seeking a proven Vice President of Operations to lead and scale our Plumbing and Electrical divisions across the Greater Bay Area. Reporting directly to the President, this role sits on the executive leadership team and plays a central role in shaping operational strategy, performance, and long-term growth. The VP of Operations will have full accountability for operational execution, team performance, and financial outcomes for two high-growth service lines, while working closely with the President and executive team on enterprise priorities. Over time (approximately a three-year horizon), this role is designed to evolve into broader organizational leadership, with a clear path toward the President role for the right leader.
Job Responsibility:
Serve as a core member of the executive team, contributing to company-wide strategy, planning, and decision-making
Prepare for expanded enterprise responsibility, including succession into broader organizational leadership
Own end-to-end operational performance for Plumbing and Electrical, including service delivery, capacity planning, and field execution
Establish and maintain operational cadence through KPIs, dashboards, and accountability rhythms
Implement, refine, and scale SOPs, systems, and best practices to support growth without sacrificing quality
Full P&L ownership for Plumbing and Electrical divisions
Drive profitable growth through pricing discipline, productivity improvements, and cost controls
Translate strategic objectives into measurable operational and financial outcomes
Lead, coach, and develop two General Managers and their leadership teams
Build bench strength and succession pipelines across operations
Foster a culture of accountability, ownership, and continuous improvement
Ensure consistent, high-quality service delivery across all locations
Address escalated customer issues when necessary and reinforce a customer-first mindset
Ensure compliance with all licensing, regulatory, and safety requirements
Champion a strong safety culture and proactive risk management across all teams
Requirements:
Senior operational leader in residential home services (Plumbing, Electrical, HVAC, or multi-trade environments)
Demonstrated success owning meaningful P&L responsibility in a growth-oriented business
Experience scaling operations, not just maintaining steady-state performance
Track record of strong tenure and leadership continuity
Current VP-level leader or GM-level operator ready for enterprise-level impact
Comfortable leading through other leaders and holding teams accountable
Data-driven, disciplined, and decisive
Respected operator who can earn credibility with field teams and executive leadership alike