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The Vice President of Lodging Operations supports the Hospitality Division of Vail Resorts with the execution and oversight of hospitality operations at the following mountain resorts: Park City, Crested Butte, Tahoe (Northstar, Heavenly, & Kirkwood), the Northeast (Okemo, Mount Snow & Hunter) and Mid-Atlantic (Liberty & Seven Springs). The position serves as the direct reporting line for the market’s senior directors and general managers, while also acting as the primary relationship manager for select homeowner associations and other key external stakeholders. In addition to driving operational and financial performance across the markets, this leader plays a critical role in shaping and executing the Hospitality division’s growth strategy.
Job Responsibility:
Serve as primary support for the market senior leaders overseeing all lodging (except for third-party managed properties in the markets), food & beverage, golf and other ancillary business operations
Responsible for all results of the respective hospitality markets, including financial, guest service, brand standards/quality control, employee experience, safety/workers compensation, and other operational measures
Responsible for the growth of the hotel and property management/rental management portfolio and services in the respective markets
Partner with key stakeholders across the organization, including mountain division, legal, sales, marketing, accounting, human resources, IT and other departments to maintain and direct operations of the respective markets
Maintain executive level relationships with vacation rental homeowners, HOA presidents and boards, and other external stakeholders
Serve on boards in the local community based on needs and requirements
Contribute as a core member of the Hospitality Senior Leadership Team on a recurring and regular basis
Lead and inspire employees to achieve maximum performance and potential through rigorous prioritization and resource allocation. Actively promote and enhance the company’s culture and vision through leadership and accountability for employee engagement
Maintain high ethical and moral standards, serving as an example to the team
Work on special projects as requested by the VP/COO of Hospitality
Work at all levels in the organization to identify innovative ideas and initiatives that will build value for the company
Other duties as assigned
Requirements:
7+ years of senior leadership experience in hospitality operations and property management/vacation rentals
multi-site operational leadership
experience with spa, F&B, golf, or similar, preferred
Demonstrated expertise in managing executive-level relationships with homeowner associations (HOAs), including HOA presidents and boards
Proven ability to navigate complex stakeholder environments, foster trust, and drive alignment between property operations and HOA governance
Experience serving on HOA boards or community advisory groups is preferred
Proven track record achieving targeted financial and guest experience results
Consistent dedication to operational excellence, employer brand building and continuous improvement
College degree, preferred degree in Hospitality Administration or equivalent work experience
Above average proficiency in Microsoft Office Suite required
Excellent oral and written communication skills required
What we offer:
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Health Insurance
Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)