This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are seeking a Vice President of Information Technology to lead and unify enterprise IT support operations across a multi-site organization. This executive role is responsible for building a centralized, high-performing IT support function that delivers reliable, secure, and user-focused services aligned with business and cybersecurity priorities.
Job Responsibility:
Lead the integration of multiple IT support teams into a unified enterprise support organization
Develop and execute an IT Support Services strategy aligned with operational and cybersecurity goals
Implement and mature IT Service Management (ITSM) practices, including incident, request, problem, change, and knowledge management
Ensure reliable 24x7x365 IT support operations across all locations
Monitor service levels, SLAs, operational metrics, and user experience to drive continuous improvement
Lead, mentor, and develop IT support leaders and staff, fostering accountability and service excellence
Establish and maintain enterprise-wide technology training and user education programs
Partner closely with cybersecurity and infrastructure teams to embed security and risk mitigation into support workflows
Requirements:
10+ years of progressive IT leadership experience, including enterprise support operations
Proven experience leading large, distributed IT support organizations
Strong background in ITSM frameworks and service delivery best practices
Experience operating 24x7x365 support environments
Demonstrated ability to align IT services with business and security objectives
Strong executive communication and stakeholder management skills
Nice to have:
Strategic, hands-on leader with a service-first mindset
Experienced in organizational change, team integration, and operational transformation
Data-driven decision maker focused on performance, reliability, and user experience
Collaborative leader who builds strong cross-functional partnerships