Vice President of Finance & Controller

• Lead and mentor high-performing accounting and finance teams, promoting accountability, teamwork, and continuous improvement
• Manage daily financial and accounting operations, ensuring alignment with the company's strategic objectives
• Provide strategic financial guidance to the executive team, focusing on risk management and business growth opportunities
• Oversee the preparation of accurate and timely financial statements, including monthly, quarterly, and annual reports
• Ensure robust internal controls and maintain compliance with applicable accounting standards and regulations
• Manage external relationships with auditors, tax professionals, and banking partners to ensure favorable outcomes and timely filings
• Direct cash flow operations, including forecasting, liquidity analysis, and short-term investment strategies
• Optimize working capital by actively managing receivables, payables, and banking operations
• Develop and implement financial strategies to support long-term business goals, including advanced financial modeling and trend analysis
• Collaborate with external tax advisors to ensure compliance, accurate tax estimates, and strategic tax planning

• Bachelor’s in Accounting, Finance, or related field (CPA strongly preferred)
• 15+ years of progressive financial management experience, including 10+ years in senior leadership
• Service industry background preferred
• Expertise in financial accounting, reporting, budgeting, forecasting, and regulatory compliance
• Proven ability to deliver complex financial analysis and translate data into strategic insights
• Demonstrated leadership in coaching, developing, and managing teams
• Strong communication skills—able to present clear, concise reports and collaborate across all levels
• Experience recruiting, developing, and managing high-performing staff
• Skilled in analyzing performance data, developing action plans, and understanding contact center KPIs
• High integrity, sound decision-making, and ability to maintain confidentiality
• Excellent time management, execution, and accountability skills
• Strong relationship-building abilities with clients, vendors, and internal teams
• Process-oriented, detail-focused, and able to drive improvement initiatives
• Passionate about client service and making a positive organizational impact

Service industry background

• medical, vision, dental, and life and disability insurance
• 401(k) plan