Vice President of Enterprise Operations Jobs

Rackspace

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Rackspace is seeking a Vice President of Enterprise Operations, you’ll lead the operational strategy, execution, and delivery for Rackspace’s largest customers. You’ll be instrumental in driving the overall success of many of our products and services, especially Artificial Intelligence and Machine Learning.

Job Responsibility:

Have full leadership responsibility for a company-wide support function, non-core business unit or a region
Develop strategic plans for own organizational entity
Oversee how we scale enterprise engagements, ensure operational excellence in delivery, and leverage AI-driven tools and processes to improve outcomes
Act as a bridge between enterprise clients, internal delivery teams, and executive leadership to ensure we deliver predictable, high-quality results that drive growth and customer satisfaction
Supervise directors and/or senior managers who have overall responsibility for the operation of their areas
Accountable for the financial performance of a support function, non-core business unit or region
Influence the allocation of resources across multiple divisions, regions or sub-functions
Establish goals and objectives ensuring alignment with business units and corporate strategic plans
Evaluate key business and organizational challenges
direct the development of new or innovative solutions
Collaboratively develop the functional long-term plans needed to achieve divisional and enterprise strategy
Set ROI expectations to achieve enterprise imperatives
Own operational strategy and delivery for enterprise customers across all functions
Build and optimize processes to ensure on-time, high-quality deliverables
Serve as a strategic partner to enterprise account leaders, ensuring operational alignment with customer expectations
Identify and implement AI-driven solutions to enhance enterprise operations (e.g., workflow automation, predictive analytics, service optimization)
Partner with product/engineering, and ITS to operationalize AI-driven tools for customer-facing teams

Requirements:

Bachelor's degree required, advanced degree preferred
15+ years of experience in enterprise operations, customer delivery, or program management, with at least 5 years in a senior leadership role
Experience with cloud technology companies with enterprise-level clients
Familiarity with customer success, technical delivery, and post-sales operations
Background in deploying AI/ML technologies for operational use cases
Excellent management skills with in-depth knowledge of organization's development design procedures and objectives
Ability to develop a vision and guide leadership through the change and implementation process
Ability to leverage resources to meet goals and objectives efficiently and effectively
Ability to adapt and lead through change
Proven track record of scaling enterprise operations in a technology or services environment
Executive Presence: C-suite interaction capability
Financial Acumen: Deep P&L management experience

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Vice President of Enterprise Operations