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Vice President of Customer Success

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JH Rose Logistics

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Location:
United States , El Paso

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Category:

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Contract Type:
Not provided

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Salary:

120000.00 - 140000.00 USD / Year

Job Description:

Come join the MVT family!!! MVT is now hiring a Vice President of Customer Success for our team in El Paso, TX! Are you passionate about building high-performing teams and empowering others to reach their full potential? Do you thrive in a collaborative environment where you can shape a department’s culture and processes? Join us as the Vice President of Customer Success, where your leadership will drive employee growth, team engagement, and exceptional customer experiences. This role will report directly to the VP of US Operations and is open to candidates relocating to El Paso, TX.

Job Responsibility:

  • Establish and implement a vision for customer service that wins the company “carrier of the year” awards for new and established customer accounts
  • Lead and mentor a team of customer service associates, managers, and a director to win the company more service awards
  • Grow high potential accounts into winners, while making established and mature accounts more sustainable
  • Implement roadmap for automation and customer growth and retention whether freight is covered by assets or brokerage division
  • Direct process, procedures, & systems improvements
  • Forward thinking and collaborative, aligning with the CIO and development team to automate load tracking, load booking to commitments, etc.
  • Collaborate & align with the brokerage team to move excess freight opportunities
  • Work with the sales team to onboard, service, and grow accounts
  • Work together with the dedicated contract carriage operations team

Requirements:

  • Bachelor's degree
  • Experience in Customer service leadership within logistics, transportation
  • Trophy case of “Carrier of the year” awards
  • Customer growth & retention
  • Long-term planning and strategy
  • Hire, mentor, coach, develop team (>25 associates)
  • SOP & KPI Development
  • Process improvement
  • AS/400, Mcleod, Manhattan (Hemispheres, and Load Analyzer)
  • Process automation (preferred)
  • Excellent communications (i.e., verbal, written, presentations)
  • Collaborative
  • Leadership
  • Strategic & analytical thinking
  • High Energy, persistence, and result driven

Nice to have:

Process automation

What we offer:
  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Tuition Reimbursement
  • Vision insurance
  • Health Savings Account

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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