Vice President of Customer Success Jobs

JH Rose Logistics

Location:
United States, El Paso

Category:
Logistics

Contract Type:
Not provided

Salary:

120000.00 - 140000.00 USD / Year

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Job Description:

Come join the MVT family!!! MVT is now hiring a Vice President of Customer Success for our team in El Paso, TX! Are you passionate about building high-performing teams and empowering others to reach their full potential? Do you thrive in a collaborative environment where you can shape a department’s culture and processes? Join us as the Vice President of Customer Success, where your leadership will drive employee growth, team engagement, and exceptional customer experiences. This role will report directly to the VP of US Operations and is open to candidates relocating to El Paso, TX.

Job Responsibility:

Establish and implement a vision for customer service that wins the company “carrier of the year” awards for new and established customer accounts
Lead and mentor a team of customer service associates, managers, and a director to win the company more service awards
Grow high potential accounts into winners, while making established and mature accounts more sustainable
Implement roadmap for automation and customer growth and retention whether freight is covered by assets or brokerage division
Direct process, procedures, & systems improvements
Forward thinking and collaborative, aligning with the CIO and development team to automate load tracking, load booking to commitments, etc.
Collaborate & align with the brokerage team to move excess freight opportunities
Work with the sales team to onboard, service, and grow accounts
Work together with the dedicated contract carriage operations team

Requirements:

Bachelor's degree
Experience in Customer service leadership within logistics, transportation
Trophy case of “Carrier of the year” awards
Customer growth & retention
Long-term planning and strategy
Hire, mentor, coach, develop team (>25 associates)
SOP & KPI Development
Process improvement
AS/400, Mcleod, Manhattan (Hemispheres, and Load Analyzer)
Process automation (preferred)
Excellent communications (i.e., verbal, written, presentations)
Collaborative
Leadership
Strategic & analytical thinking
High Energy, persistence, and result driven

Nice to have:

Process automation

What we offer:

401(k)
Dental Insurance
Health Insurance
Life Insurance
Paid Time Off
Tuition Reimbursement
Vision insurance
Health Savings Account

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Vice President of Customer Success