Vice President of Customer Success Jobs

Makpar

Location:
United States

Category:
Consulting

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Makpar is seeking an experienced Vice President of Customer Success to lead our client-facing engagement strategy across major federal accounts—including the IRS and other high-priority agencies. Reporting directly to the Program Lead, this executive role ensures that Makpar’s growth, sales, and delivery functions are aligned to client mission outcomes, long-term relationship management, and account expansion opportunities. The VP of Customer Success will serve as a trusted advisor and domain expert in federal government operations, with deep familiarity in government contracting, agency missions, and procurement environments. This role partners closely with Makpar’s Capture and Growth teams—supporting pre-sales activities, intelligence gathering, positioning strategies, and developing account-level insights that drive successful pursuits. The ideal candidate is a strategic and relationship-oriented leader who combines federal domain expertise with exceptional client engagement skills, business development experience, and a strong understanding of how to connect Makpar’s solutions to measurable client outcomes

Job Responsibility:

Serve as the primary senior relationship owner for key federal clients, ensuring strong trust, strategic alignment, and ongoing satisfaction
Maintain deep understanding of customer mission, pain points, modernization priorities, and organizational dynamics to ensure Makpar solutions directly support client outcomes
Lead and implement account-growth strategies that strengthen long-term partnerships and expand Makpar’s footprint within major federal agencies
Facilitate executive-level client conversations, strategic reviews, and roadmap discussions
Act as the go-to domain-expert for Capture Managers on agencies such as the IRS and other priority accounts
Provide pre-sales support including requirements interpretation, customer insights, competitive intelligence, relationship mapping, and solution shaping
Partner with Growth, BD, and Capture teams to develop win themes, positioning strategies, and customer-aligned messaging
Support smooth handoff between sales, delivery, and customer success—ensuring expectations, commitments, and success criteria are clearly aligned
Align customer success efforts with Makpar’s growth objectives, ensuring that opportunities are tied to tangible mission impact and sustainable client relationships
Provide thought leadership on federal trends, acquisition approaches, agency priorities, and customer engagement best practices
Collaborate with Delivery leadership to ensure high customer satisfaction and identify expansion opportunities within active programs
Shape internal processes, frameworks, and communication rhythms that strengthen Makpar’s overall account management strategy

Requirements:

15+ years of experience working directly with or within the federal government, including roles within federal agencies, government contracting, or public-sector consulting
Proven experience cultivating and managing senior-level federal client relationships
Strong understanding of federal procurement processes, acquisition lifecycle, and government contracting practices (FAR, agency-specific regulations, etc.)
Demonstrated success in customer success, account management, business development, or capture-support roles in a federal contracting environment
Ability to translate customer needs into actionable strategies for sales, capture, and delivery teams
Exceptional communication and interpersonal skills, with the ability to engage confidently with federal executives
Strategic thinker with the ability to create long-term account plans and identify new opportunities
Prior experience supporting capture teams or BD organizations in federal contracting
Experience working at or directly interfacing with the IRS or other major civilian agencies
Background in developing or supporting customer success frameworks within a professional services or consulting organization
Familiarity with small-business programs (8(a), mentor-protégé, joint ventures) and their strategic applications
The role will require 20% travel (at minimum once a quarter)

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Vice President of Customer Success