Vice President, Managed Services Job at HSO

Non Trading Market Risk Management - Vice President

The BSM NTMR Snr Ld analyst will drive the production needs and lead various wor...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years experience in Financial Services, Treasury, and bank global liquidity investment portfolio
Excellent Excel and PowerPoint skills for report building and presentations
Intermediate knowledge in debt investment securities and non-trading market risk such as FXRBB, commodity risk, private equity risk and CSRBB, QMMF and CCAR for Pensions, ATM/AFS portfolios, etc.
Intermediate understanding of regulatory, compliance, risk management and financial management, and data governance concerns
Intermediate understanding of Bank ALM, Capital, and Liquidity considerations
Intermediate experience in debt investment securities analytics, measurement, metrics and methodologies
Demonstrated ability to collaboratively solution complex and dynamic processes
Proven ability to work under pressure in ambiguous environments
Excellent oral and written communications skills
Previous experience interacting and working with Executive Leaders

Job Responsibility

Drive the production needs and lead various workstreams to develop, enhance, measure, and monitor 1st line Non-Trading Market Risk framework including Governance and Oversight, Metrics, Methodology, Measurement, Data and Infrastructure, Process and Controls, and Management for Commodity/Equity/CSRBB Framework, FXRBB, stress testing analytics relating to CCAR and QMMF for Citi's global Pensions, and AFS/HTM securities, and asset allocation design
Be a lead analyst to support the implementation of and contribute to BSM's process by providing key analytical insights across BSM functions with a primary focus on asset allocation, FXRBB, OCI stress testing analytics for (CCAR) and QMMF for pensions and AFS /HTM securities, Commodity/Equity/CSRBB risk
Provide leadership, market experience, and subject matter expertise for enhancing BSM's analytics and methodologies and establishing Citi's first-line NTMR management framework
Use subject matter expertise to aid senior leaders in aligning governance and management framework, procedures and controls for all legal entities that have OCI Risk, FX risk, commodity risk, credit spread risk in the Banking Book
Liaise with businesses, legal entity treasury, CTI and Markets Treasury, and Controllers teams to ensure both an understanding and the ability to manage other non-trading market risks
Support the team and assist Manager with remediation gap efforts in other non-trading market risk as required by Tier 1 regulations and help to remediate regulatory/audit self-identified issues concerning other non-trading market risks in the banking book and achieve target state framework
Interact with 2nd line FinCRO function, regulators, senior management and Non-Traded Market Risk governance committees
Provides advice and counsel related to the technology or operations of the business

Fulltime

Vice President, Information Technology - Facilities Management Services

Aramark Facilities Management delivers comprehensive services – Including cleani...

Location

United States , Philadelphia

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

10+ years of IT leadership in a large, complex environment
Prior business unit/company VP level experience is preferred
Experience within the Facilities Management, managed services industry preferred
Must demonstrate a solid understanding of how technology impacts clients, customers, and stakeholders under current industry trends, challenges, opportunities, and best practices
Strong leadership, communication, collaboration, and interpersonal skills
Ability to influence overall business strategy and align IT with business goals
Ability to manage multiple projects simultaneously and prioritize effectively
Ability to work under pressure and handle complex situations
Bachelor’s degree within a technology discipline required
MA or MBA preferred

Job Responsibility

Develop and deliver a multi-year, business unit IT strategy that fuels growth and productivity
Engage the business unit market to understand business sector strategies
Provide transparency across the business as it pertains to IT investments, enterprise initiatives and key leading indicators
Be a trusted advisor to the Facilities Services executive team
Put proactive strategies in place to drive compliance around data, network integrity, etc.
Align demand and the IT enterprise agenda ensuring business leaders are engaged on the vision, strategy and execution
Keep current with trends and issues in the IT and Facilities Management industries
Facilitate the interaction between the appropriate consultative, delivery and operational technical expertise
Develop and enhance relationships with key business stakeholders, actively manage their expectations & monitor satisfaction levels

Issue Management Senior Vice President

Individuals in Issue Management are responsible for the coordination and compreh...

Location

United States , Jacksonville

Salary:

130880.00 - 196320.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
ability to identify, measure, and manage key risks and controls
track record leading Control related projects and programs
ability to see the big pictures with high attention to critical details
develop and implement strategy and process improvement initiatives
comprehensive knowledge of Citi’s businesses and functions and their risk profiles
developing new ideas and improving current processes to proactively mitigate risks
requires an ability to provide challenge and make recommendation for risk and controls remediation
expert knowledge in the development and execution for controls
proven experience in control related functions in the financial industry

Job Responsibility

Coordinate and manage all issues with key stakeholders
drive issue quality reviews ensuring compliance with Issue Management Policy, Standards, and Procedures
manage Business/Function Quality Control engagement over the complete lifecycle of high-impact issue remediations and primary remediation programs
manage a comprehensive tracking and reporting issue inventory, including issue quality metrics for visibility on control gaps, Issues quality control processes, risk highlights, and escalating concerns
provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes
leverage analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
proactively identify and analyze potential control gaps and operational risks across Citi, leveraging data analysis to assess impact and recommend proactive mitigation strategies
collaborate with key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures
integrate lessons learned into the development of corrective action plans, promoting continuous improvement and timely closure of issues
ensure compliance with all relevant regulatory requirements and internal policies

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
planned time off (vacation)
unplanned time off (sick leave)
paid holidays

Fulltime

Vice President, Account Management

Serve as a senior leader within Client Services and a key voice on the Senior Le...

Location

United States , Seattle

Salary:

137500.00 - 150000.00 USD / Year

Walker Sands

Expiration Date

Until further notice

Requirements

At least 12-15 years leading client accounts in a marketing, PR and/or creative agency
Demonstrated success in managing high-value, integrated marketing accounts with complex and large budget scopes
Deep understanding of B2B industries (e.g., tech, SaaS, professional services) and all aspects of the marketing landscape
Demonstrated ability to build trusted advisor relationships with executive and C-level client contacts
Exceptional leadership working with and/or managing cross-disciplinary teams in a matrix account team structure
Extensive experience in business development, including leading sales pitches, growing client accounts, and negotiating contracts
Strong financial acumen with experience managing client budgets, profitability, and utilization metrics
Ability to work under pressure and manage multiple priorities simultaneously
Proficiency in project management tools and software
Excellent listening, negotiation and presentation skills

Job Responsibility

Lead up to 2 large, multi-service accounts as the primary senior strategist and relationship manager
Works with services teams to define program goals and strategy
monitors results and client business impact
builds client relationships
and manages account profitability, client health and renewals
Serve as senior oversight for a portfolio of large, integrated and/or high-value accounts, establishing trusted advisor relationships with senior client stakeholders (e.g., CEOs, CMOs) and senior point of contact for internal service teams
Act as a strategic advisor to clients, providing expert guidance on marketing trends, opportunities, and best practices
Provide strategic direction for client programs, ensuring alignment with client goals and agency capabilities
Navigate high-stakes client conversations, including budget discussions, quality concerns, and sensitive business challenges such as leadership transitions or budget cuts
Lead the development of integrated marketing plans and campaigns with a deep understanding of B2B industries (tech, SaaS, professional services)

What we offer

Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more
Employer-matched 401(k) and access to financial planning services
Flexible PTO: Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year
Hybrid Work: Mix of in-office and remote work, with tools to stay connected across teams
Milestone Sabbatical: Celebrate five years with a two-week sabbatical and a $2,000 gift
Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more
Clear career paths, mentorship programs, and learning events to help you grow professionally

Fulltime

Vice President, US Professional Services

Fourth is seeking an accomplished Vice President of US Services to lead the stra...

Location

United States , Austin

Salary:

Not provided

HotSchedules Corporate

Expiration Date

Until further notice

Requirements

12+ years in professional services, implementation, customer success, or operations roles
8+ years in leadership
10+ years in SaaS business models
Proven track record building/scaling services organizations during rapid growth
P&L accountability for $10MM+ services revenue
Experience leading teams of 30–100+ in complex environments
Success managing complex customer implementations and driving adoption
Deep understanding of US hospitality industry (restaurants, hotels, multi-site operations)
Strong knowledge of labor management (scheduling, compliance) and food cost management (inventory, purchasing, waste reduction)
Familiarity with US labor regulations (FLSA, Fair Workweek, tip rules, wage garnishment)

Job Responsibility

Define vision for implementation, managed services, and advisory
build scalable delivery models
own revenue, margin, and profitability
Oversee end-to-end onboarding (labor rules, POS/payroll integration, inventory setup)
develop US-specific playbooks
track KPIs: time-to-revenue, adoption, CSAT, compliance
Launch offerings like QBRs on labor & food economics, compliance monitoring, analytics advisory, production planning workshops
Build and scale a world-class services organization (consultants, architects, trainers)
create career paths for hospitality domain experts
optimize resource allocation

What we offer

Unlimited PTO
Medical, Dental, Vision Insurance
401k Match
Parental Leave
Laptop and equipment

Services Business Sanctions Risk - Vice President

This role within Citi focuses on risk management, governance, and compliance in ...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of experience in Operational Risk Management, Audit, Compliance or other control function
Understanding of how to lead strong governance and controls, and build a culture of responsible finance, good governance, and ethics
Familiarity with the firm’s Code of Conduct, Plan of Supervision, and policies and procedures
Background in collaborating with business partners on Audit, Compliance, and Regulatory findings and remediation efforts
Familiarity with enhancing, automating, or simplifying control processes as well as monitoring control exceptions and breaches
Knowledge of risk assessment, compliance with laws, rules, and regulations, and managing and reporting control issues
Proven ability to design and lead projects that enhance processes, showcasing creativity in problem-solving complex situations
Expertise in maintaining a robust Manager’s Control Assessment in compliance with risk policies, affecting primarily a sub-function
Proficient in applying requirements and implementing compliance policies, communicating effectively across the organization
Liaises with Compliance Assurance and Internal Audit for issue resolution, demonstrating leadership and responsibility

Job Responsibility

Leads risk and control assessments in line with established standards, provides risk mitigation recommendations
Collaborates on audit, compliance, and regulatory findings, drives remediation efforts, sets up the quarterly audit process, and oversees the procedural implementation and change management to ensure sound governance and controls
Enhances and automates control processes, monitors control exceptions and breaches
Establishes and promotes strong governance, controls, and a culture of responsible finance, contributing to the implementation and oversight of the Control Framework
Adheres to firm’s Code of Conduct, Plan of Supervision, and all role-specific policies and procedures
Manages risk evaluation in business decisions, ensures compliance with laws and regulations, promptly reports control issues, identifies root causes, and recommends corrective actions to prevent potential breaches
Maintains updated knowledge in conducting risk and control assessments and effectively influences others
Drives innovative risk analysis, ensures timely risk reporting, develops key communication materials, leads risk management training, and effectively manages risks related to new activities and business changes
Assists in governance coordination, facilitates MCA risk assessments, adheres to policy, supports risk event responses, and integrates risk and control responsibilities within business units
Enhances control capabilities, creates interim tools, strategizes monitoring solutions, applies business insights to implement control processes, and collaborates with stakeholders for firm protection and process improvements

What we offer

Global benefits supporting well-being, growth, and work-life balance

Fulltime

Services Business Sanctions Risk - Vice President

The role is part of the Financial Crimes Risk team in the Risk & Controls functi...

Location

India , Mumbai; Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s/University degree required
Master’s degree desirable
10+ years’ experience in sanctions risks frameworks, including trade sanctions and export controls (either first or second line of defense)
Financial Crime certification preferred (ACAMS, ACSS etc.)
Strong professional experience in Financial Services, in AML/Sanctions Compliance or Business/Product Operations and/or Risk & Controls with focus on Financial Crimes Risks
Knowledge and understanding of Custody, Payments, Correspondent Banking, Trade Finance, Working Capital, and Liquidity Management products
Strong interpersonal skills
Ability to build effective relationships with key stakeholders
Able to work independently and deliver according to strict timelines and quality standards
Demonstrated ability and confidence to challenge business management, escalate issues and press for change

Job Responsibility

Understand business-owned products, and services, as well as corresponding sanctions-related controls, and sanctions processes (e.g., customer, relationship, and transactional screening)
Provide subject matter expertise to the Services businesses to ensure effective control design both at product and process level aligning to sanctions laws & regulations
Monitor and track Sanctions risk issues across Services businesses
Assist in effective management and reporting of control issues
Assess complex Sanctions risk issues as needed, structure potential solutions, and drive effective resolution with other senior stakeholders
Drive execution, always mindful of the firm's reputation, its clients and compliance with applicable laws, rules, and regulations
Ensure adherence to Policy at all times and identify any potential gaps
Supervise robust execution of Sanctions controls
Drive a consistent and holistic approach to sanctions and wider Financial Crimes risk management across Services
Work collaboratively with Product teams, Operations, and Technology to assess sanctions risks on a client and product basis and evaluate sanctions controls

What we offer

Support your well-being, growth and work-life balance.

Fulltime

Vice President of Technical Services

CaptivateIQ is seeking a Vice President of Technical Services to unify and lead ...

Location

United States , Austin; Menlo Park

Salary:

225000.00 - 300000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

Prior VP-level experience in post-sales functions (Professional Services, Customer Education, Technical Support, or analogous technical/strategy roles), Product leadership, or Strategy Roles within high-growth SaaS organizations with a technical product
Demonstrated history of innovation, creative problem-solving, or executing transformational change, not just incremental improvement, within customer-facing teams or digital product functions
Comfort with ambiguity and “blank sheet” problem solving
entrepreneurial drive
strong internal pitch/advocacy skills
Visionary leadership: able to articulate and drive a radical new model for customer enablement and serve as a north star for the team and company
Change orchestration: proven ability to transform teams and mindsets, a champion for experimentation, calculated risk-taking, and celebrating fast learning cycles
Customer-obsessed systems thinking: always grounding decisions in the realities of diverse customer personas and their end-to-end experience
Deep operational strength with an innovative, systems-thinking mindset

Job Responsibility

Innovation: Develop and champion a bold, “next-level” vision for Technical Services that accelerates CaptivateIQ’s shift toward a fully self-service, product-led customer journey
Strategy: Craft and socialize a multi-year roadmap spanning Customer Education, Professional Services, and Technical Support, leveraging digital-first, AI-powered experiences to drive scale
Launch self-service experiences: customer portals, in-product guidance, AI-assisted support, and scalable implementation templates
Overhaul our education program to prioritize embedded, contextual product guidance over static content - replace traditional training models with just-in-time, in-app learning and personalized content delivery
Expand self-service capabilities to reduce 1:1 support volume - e.g., searchable knowledge bases, diagnostic tooling, and AI-assisted troubleshooting
Define the future of Professional Services by moving beyond standard implementation delivery to flexible, templatized, and AI-augmented frameworks
Continuously uplevel team members to be strategic and consultative customer partners, while automating and productizing lower-level transactional tasks
Ensure rigor and leadership-level visibility of project health and status, risks, pipeline and resourcing visibility
Regularly engage with customers, beyond escalation management, to form long term relationships with key stakeholders, understand their perspectives, and serve as an internal voice of the customer
Surface recurring product gaps and usage friction through frontline insights and partner with Product & Eng to influence roadmap priorities

What we offer

(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
(US-ONLY) 401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

Fulltime

Select Country

Vice President, Managed Services

Job Description

Job Responsibility

Requirements

What we offer

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