This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Program Management Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Job Responsibility:
Manage highly complex and time-sensitive client implementations/ projects covering cash management and trade products
Manage a portfolio of cluster and/or approximately 10-20 client projects depending on scope and complexity, with highest level of quality and professionalism
Ensure timely delivery of projects and total client satisfaction: Implement client objectives within standard guidelines and timeframes
Act as an advisor to the client in building the overall structure of the project and fine tune the solution to fit the client's requirements
Act as the primary interface to client, while coordinating all internal and external project related activities
Support Sales effort by participating as a part of the deal team to prepare client pitches
Comply with all audit, regulatory and compliance directives
Appropriately manage and resolve issues and escalations raised throughout the project through proper issue tracking and escalation channels
Continuously seek to identify opportunities for efficiency and control improvements in the process and Implement such improvements whenever possible
Requirements:
7-10 years of client management, implementation/ project management experience is good to have
In-depth knowledge and experience with cash/trade products and business processes
Strong influencing skills to manage virtual teams
Expert knowledge of MS Office products, including MS Project
Project Management certification (i.e. Project Management Professional - PMP, Prince 2 Practitioner, or equivalent) is an advantage
Language Requirement: Fluency in Japanese and English
Bachelor's/University degree or equivalent experience, potentially Masters degree