Vice President, Global Public Sector Customer Success & Partnerships Job at Virtru (Washington, DC)

Vice President, Global Public Sector Customer Success & Partnerships

Virtru

Location:
United States , Washington, DC

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As Virtru continues to scale globally, we are recruiting an experienced VP of Customer Success & Partnerships to serve as the 'tip of the spear' for our customer-facing operations. This is a pivotal leadership role responsible for driving partner success, customer satisfaction, renewals, and expansion while serving as the critical bridge between our customers, partners, delivery teams, sales organization, and engineering.

Job Responsibility:

Lead customer success and partner success teams with a clear focus on driving satisfaction, retention, expansion, and renewals
Serve as the central connector between customers, partners, delivery teams, sales, engineering, and commercial teams
Drive customer adoption and usage post-implementation - ensuring customers maximize value from Virtru solutions
Manage the post-sale customer lifecycle: onboarding, adoption, expansion, renewal, and advocacy
Identify issues proactively and connect the right people and resources for rapid problem resolution
Close expansion deals and communicate critical updates, feedback, and insights to delivery and engineering teams
Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities
Build and manage people, processes, and systems that enable scalable customer success across our growing customer base

Requirements:

TS Clearance required, SCI preferred
Willingness to travel (<50%)
Must excel at cross-functional collaboration and breaking down organizational silos
Proven track record driving partner success and customer satisfaction in B2B software/SaaS environments
Strong ability to work cross-functionally with engineers, delivery teams, sales teams, and commercial organizations
Strong technical aptitude and comfortable understanding technical solutions and having informed conversations with technical stakeholders
Ability to manage people, processes, and complex stakeholder relationships simultaneously
Experience closing expansion/renewal deals and driving revenue growth through existing customers
Strong communication skills - able to translate customer feedback into actionable insights for product and delivery teams
Strategic thinker with tactical execution abilities
Data-driven approach to measuring customer health, satisfaction, and expansion opportunities
Ability to build scalable processes and teams in high-growth environments
Experience managing customer-facing technical program managers or similar roles
Previous start-up or high-growth company experience preferred

Nice to have:

Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence
Strong sense of urgency with an action-oriented mindset
Able to collaborate and adapt to shifting priorities as business needs evolve
Comfortable with asynchronous communication including slack, email, zoom, etc.

What we offer:

A Flexible PTO policy
A $1,500 annual Learning & Development Stipend
Frequent company-sponsored team celebrations
Access to an Employee Assistance Program
Access to Headspace, a mental health app
A flat 3% contribution to your retirement account
A high degree of flexibility
Competitive compensation
Generous parental, medical, and bereavement policies
Uncapped commissions for Sales roles
401K contribution and stock options
Full medical, dental, and vision benefits
New Hire Swag and IT Welcome boxes
Structured semi-annual 360° performance reviews

Additional Information:

Job Posted:
January 26, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

Virtru - All Job Offers

Job Link Share:

Vice President, Global Public Sector Customer Success & Partnerships

Virtru

Location:
United States , Washington, DC

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 26, 2026

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