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Vice President, Enterprise Account Management

United States, New York · Job Posted April 23, 2026
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Job Description

As Vice President, Enterprise Account Management you drive the vision of Hootsuite global retention and expansion motion. In this role, you’ll design and execute high impact strategies across North America and EMEA ensuring consistent, predictable growth and customer value realization across the enterprise portfolio. Reporting to the Chief Customer Officer, you will serve as a strategic thought partner to senior executives and collaborate cross-functionally with Sales, Product, Marketing, and Finance. In this role, you will shape and execute enterprise-wide strategies that elevate customer satisfaction, drive retention, and scale impact across the business. This is a remote role, based out of Eastern North America, in Provinces and States we can hire in legally.

Job Responsibility

  • Define and own the global Enterprise Account Management vision and strategy, aligning to corporate objectives and driving sustainable growth through retention, expansion, and full portfolio adoption across priority accounts
  • Lead a high-performing Account Management leadership team
  • Architect and continuously evolve the global operating model, segmentation strategy, and engagement frameworks for Enterprise Account Management
  • Serve as a senior executive sponsor for strategic accounts, leading critical escalations, and shaping long-term partnerships
  • Establish and operationalize a global performance management system, including forecasting, KPI governance, and executive reporting
  • Drive organizational excellence through leadership accountability, ensuring robust succession planning, talent development, and performance management
  • Champion a data-driven culture, leveraging advanced analytics and customer insights to influence executive decision-making
  • Lead enterprise-wide transformation and change initiatives, partnering with senior executives across Revenue, Finance, People, and Operations

Requirements

  • 15+ years of experience in account management and/or customer success, with a strong track record of effective leadership at the senior level, high-performance, scalable growth and customer retention
  • Proven experience leveraging data to drive decision-making, including forecasting, segmentation, and translating insights into measurable retention and expansion outcomes
  • Strong quota-carrying experience in SaaS with direct responsibility for a team’s revenue targets
  • Proven experience and success in leading global teams, managing diverse stakeholders, and fostering a customer-centric culture
  • Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
  • Accountability: hold self and others accountable to meet commitments
  • Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
  • Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
  • Negotiation: successfully obtains commitment to a solution or idea, while maintaining integrity and relationships
  • Priority Setting: Focuses time/energy on the most important issues/opportunities
  • Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
  • Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
  • Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
  • Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision
  • Enablement: Challenges and supports others to create results but also develop new capabilities

What we offer

  • health insurance including medical, dental, vision, life/disability insurances
  • Employee and Family Assistance Program
  • group RRSP plan with a company match of up to 4% of base salary
  • 401k Plan with a company match (up to 4% of base salary)
  • Global Parental Leave (26 weeks of full and partially paid leave for eligible employees)
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