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Vice President, Deputy Branch Manager

https://www.hsbc.com Logo

HSBC

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Location:
India, Chennai

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Category:
Banking

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

To assist the Branch Manager in driving the Bank ROP requirements by maintaining high level of service standards and internal control requirements. Work jointly with the Branch Manager to ensure achievement of the business objectives from sales and service perspectives. Act as a Branch Manager in the Branch Manager’s absence. Create and maintain a Branch environment where the team maximizes performance and provides top-quality service aligned with the Target Operating Model (TOM).

Job Responsibility:

  • Assist the Branch Manager in driving ROP targets for the branch and related activities
  • Act as a Branch Manager in the Branch Manager’s absence
  • Help the BM in Delivering the branch performance measures and plan
  • Contributes to improving productivity in the branch
  • Contributes to area/branch profitability
  • Deliver service and support for non-RBWM business
  • Plan a long term strategy for customers
  • Retention by differentiating our service proposition
  • Monitor daily branch activities
  • Ensure positive customer experience and manage complaints/escalations
  • Lobby Management
  • Coach the team to achieve business goals
  • Guide the AM – Customer Service and other teams
  • Help manage & coach the Branch team to drive sales, productivity, and service quality
  • Recruit new members into the team
  • Manage people to meet customers’ needs
  • Maintain hygiene and service standards
  • Implement group policies and procedures
  • Ensure satisfactory internal and external reviews
  • Adherence to risk management, control, and compliance
  • Deployment of mandatory and global standards training.

Requirements:

  • Post Graduate (Masters)
  • 5 to 10 years
  • Knowledge of operational integrity required by the Group
  • Holistic understanding of the Branch Sales and Operations
  • Strong leadership, managerial, strategic planning organizational, decision-making, problem-solving, communications
  • Analytical, interpersonal, motivational, negotiation, project management, sales and team-building skills
  • Professional qualifications as appropriate to market
  • Through Knowledge of Branch operations, various matrices and Processes of the bank
  • Sound understanding of the company’s customer service requirements
  • Team management experience
  • Skills in sales, financial planning and communication
  • Knowledge of bank and operating platforms
  • Industry and sector knowledge
  • Knowledge of sales and service techniques and models.

Additional Information:

Job Posted:
August 12, 2025

Expiration:
August 27, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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