Vice President, Customer Success Job at Parking Network B.V.

Vice President of Customer Success

Come join the MVT family!!! MVT is now hiring a Vice President of Customer Succe...

Location

United States , El Paso

Salary:

120000.00 - 140000.00 USD / Year

JH Rose Logistics

Expiration Date

Until further notice

Requirements

Bachelor's degree
Experience in Customer service leadership within logistics, transportation
Trophy case of “Carrier of the year” awards
Customer growth & retention
Long-term planning and strategy
Hire, mentor, coach, develop team (>25 associates)
SOP & KPI Development
Process improvement
AS/400, Mcleod, Manhattan (Hemispheres, and Load Analyzer)
Process automation (preferred)

Job Responsibility

Establish and implement a vision for customer service that wins the company “carrier of the year” awards for new and established customer accounts
Lead and mentor a team of customer service associates, managers, and a director to win the company more service awards
Grow high potential accounts into winners, while making established and mature accounts more sustainable
Implement roadmap for automation and customer growth and retention whether freight is covered by assets or brokerage division
Direct process, procedures, & systems improvements
Forward thinking and collaborative, aligning with the CIO and development team to automate load tracking, load booking to commitments, etc.
Collaborate & align with the brokerage team to move excess freight opportunities
Work with the sales team to onboard, service, and grow accounts
Work together with the dedicated contract carriage operations team

What we offer

401(k)
Dental Insurance
Health Insurance
Life Insurance
Paid Time Off
Tuition Reimbursement
Vision insurance
Health Savings Account

Fulltime

Vice President, Customer Solutions

Accountable for leading the Supply Chain Advisory Organization team that develop...

Location

United States , Coppell

Salary:

164396.00 - 230802.00 USD / Year

Blue Yonder

Expiration Date

Until further notice

Requirements

Proven senior leadership experience managing teams with an understanding of what is needed to drive success across all industries with customer facing demos, proofs of concept, and/or pilot programs within the supply chain or enterprise software sector
Strong strategic thinker with the ability to translate vision into executable plans and measurable outcomes
Exceptional communication skills, with the ability to convey complex product value propositions convincingly to executive audiences
Customer-focused approach, with a track record of building long-term industry and client relationships
Ability to thrive and make critical business decisions in a fast-paced, innovative environment, managing multiple priorities and driving scalable frameworks
Demonstrated ability to recruit, develop, and retain high-performing teams
Experience collaborating cross-functionally with Sales, Product, Marketing, and Customer Success to drive cohesive go-to-market strategies
Deep knowledge of supply chain technologies, industry trends, and competitive landscape
Analytical mindset with a focus on data-driven decision making and continuous improvement
Understanding of global delivery models (e.g., follow-the-sun)

Job Responsibility

Lead and manage the Supply Chain Advisory Organization team responsible for developing, delivering, and continuously improving demos, proofs of concept, and customer pilots
Define, communicate, and drive the strategic vision for Custom Demos, POCs, and Pilots, ensuring alignment with sales consulting and broader company objectives
Develop and mentor a world-class team skilled in qualifying opportunities and executing high-impact demos and pilots that clearly articulate Blue Yonder’s product value and ROI
Collaborate closely with Sales, Product Management, Marketing, and other internal stakeholders to ensure messaging, demos, and competitive intelligence are aligned and compelling
Build and maintain strong, long-term relationships with customers, prospects, and industry leaders to cultivate ongoing business opportunities and drive customer success
Regularly engage with customers and prospects to understand their evolving needs and effectively communicate Blue Yonder’s solution benefits and strategic value
Monitor, analyze, and report key performance metrics, wins, and losses, leveraging insights to refine strategies and team performance
Lead competitive intelligence efforts, ensuring the team is informed and equipped to address market challenges within the sales cycle
Drive innovation in the POC framework, ensuring scalability, quality, and consistency in all demos and pilots delivered
Own recruitment, engagement, motivation, and retention of top talent to build a resilient and scalable team

What we offer

Comprehensive Medical, Dental and Vision
401K with Matching
Flexible Time Off
Corporate Fitness Program
A variety of voluntary benefits such as
Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

Fulltime

Vice President, Global Customer Service Operations

The VP, Global Customer Service Operations will be responsible for leading the c...

Location

United States , Detroit

Salary:

225000.00 - 250000.00 USD / Year

StockX

Expiration Date

Until further notice

Requirements

10+ years leading Customer Service operations with preferred e-commerce experience
5+ years of global leadership experience, focused in North America, EMEA and APAC
Customer and Employee Centric leadership and experience with proven results
Strong background in multi-channel Contact Center / BPO operations. Proven experience in scaled leadership roles
Strategic and organizational skills with a clear understanding of the wider issues impacting the relevant markets
Proven Management experience at a senior, strategic level role
Established track record of exceeding targets, KPIs, SLAs
Exceptional Coach that demonstrates the ability to develop, motivate, and communicate with others at all levels
Influential relationship skills at all levels and able to use these relationships to deliver service improvements
Excellent interpersonal skills, including written and verbal communication, and the ability to build trust and consensus amongst a team

Job Responsibility

Strategically and tactically lead and develop the Global CS team to enhance performance in 3 key areas: Employee, Customer, and Efficiencies/Cost
Deliver world-class results across multiple locations from both in-house teams and outsourced partners
Enabling teams to be successful by being committed to coaching and development, encouraging and recognizing others, and facilitating brilliant outcomes
all designed to create a world-class engaged team
Drive performance management and People Experience initiatives, including goal setting, performance reviews, succession planning, compliance, and top performer retention
Create, improve and drive a culture and processes which achieve business goals and objectives
Work effectively with all stakeholders, both internal and external to CS, to negotiate and influence customer improvements
Embrace AI and Technology to improve customer experience, teammate experiences, and efficiencies
Responsible for growing the team as the business grows and thinking outside of headcount for smarter ways to deliver an outstanding, digital first, customer service experience as we scale up
A critical member of the Global Customer Service team, collaborating with global colleagues to deliver better together and leveraging CS support teams primarily located in the US

What we offer

opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses

Fulltime

Vice President of Customer Support and Integrations

As Vice President of Customer Support and Integrations at PPRO, a global local p...

Location

United Kingdom , London

Salary:

Not provided

PPRO GmbH

Expiration Date

Until further notice

Requirements

Executive Customer Success Leadership: A proven track record of leading, building, and scaling high-performing Customer Support and/or integrations organisations within a complex, global B2B environment, preferably within SaaS or FinTech
Operational Excellence & Process Transformation: Extensive experience in identifying systemic operational inefficiencies, designing, and successfully implementing large-scale process optimisation and automation initiatives that significantly improve customer experience and business outcomes
Strategic Acumen & Execution: Demonstrated ability to translate overarching business strategy into actionable customer success initiatives, driving their execution with a focus on measurable results and long-term impact
Payments Industry Acumen: A strong understanding of financial services or payment industry dynamics, particularly related to complex B2B customer journeys, including onboarding, KYC, and lifecycle management
Exceptional Executive Stakeholder Management: Proven ability to influence, negotiate, and build consensus with senior leadership and diverse cross-functional teams (e.g., Product, Engineering, Legal, Compliance, Sales, Marketing) to achieve shared customer and business objectives
Analytical & Data-Driven Decision Making: Highly adept at leveraging data to define strategic KPIs, identify trends, forecast outcomes, and make informed decisions that drive customer success and operational efficiency
Empathetic & Inspirational Leader: A natural ability to inspire, motivate, and develop teams, fostering an environment of psychological safety, high performance, and continuous learning
Global Communication & Influence: Superior communication, presentation, and negotiation skills, capable of effectively engaging with global stakeholders at all levels and simplifying complex concepts
Bias for Action & Adaptability: A proactive approach to challenging the status quo, taking calculated risks, making decisive actions with imperfect information, and iterating quickly in a fast-paced, evolving landscape

Job Responsibility

Strategic Leadership & Team Development:Build, mentor, and lead a high-performing, globally distributed customer-facing organisation across Commercial Support, Technical Account Management, and Solutions Engineering. You will define the structure, roles, and career paths for teams of 20+ professionals across Europe, LATAM, APAC, and the US, ensuring scalability, accountability, and continuous improvement
You will set clear OKRs and performance standards, foster a culture of ownership and deep collaboration, and ensure the teams act as proactive, embedded strategic partners to both customers and internal stakeholders
You will shape the long-term strategy for global support and customer integrations, driving a transformation agenda focused on automation, AI-enabled workflows, and data-driven decision-making, while partnering closely with cross-functional teams to ensure customers succeed with PPRO
Elevate Customer Support & Operational Efficiency: Define and oversee the strategic vision for a seamless, efficient, and commercially aligned customer/ prospect integration journey
Drive significant operational efficiencies and automation across all onboarding and support processes to enhance scalability and reduce manual effort
Champion End-to-End Customer Lifecycle Management: Develop and implement a comprehensive strategy for ongoing customer engagement, ensuring a consistent and proactive experience across merchant applications, Local Payment Method activations, and product/technical documentation
Oversee the continuous improvement of customer-facing tools (e.g., Welcome Portal) for recurring tasks, reporting, and self-service
Establish robust governance models, clear ownership, and efficient escalation paths for all customer interactions
Create & Scale the Customer Success Framework: Design, implement, and continuously refine a consistent, transparent, and scalable Customer Support playbook, including best practices, processes, and tools
Define and champion Service Level Agreements (SLAs) and comprehensive Customer Experience (CX) metrics across the entire customer journey

What we offer

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation
work from abroad policy, enabling employees to work remotely for up to another 30 days per year
Learning and Development - We offer a GBP 500 annual budget to support your professional growth
leadership cafés, on-the-job training
Insurance - medical insurance (BUPA health care plan)
a 5% matching pension plan through Now Pensions
Enhance Family Leave
Workplace Nursery Scheme - Save on childcare through salary exchange
Gym membership - PPRO helps contribute towards the costs of your gym membership
Mental Health Platform - one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more

Fulltime

New

Thankyou Rewards Servicing Experience & Customer Insights Lead Analyst, Vice President

The ThankYou Rewards Servicing Experience & Customer Insights Lead Analyst is a ...

Location

United States , Wilmington; Jacksonville; Charlotte

Salary:

125760.00 - 188640.00 USD / Year

Citi

Expiration Date

June 11, 2026

Requirements

Minimum 6-10+ years of professional experience in customer experience, product management, loyalty programs, or a related field
Experience in financial services, credit cards, or loyalty/rewards programs is strongly preferred
Bachelor’s degree in Business, Marketing, Finance, or a related field
An MBA or equivalent advanced degree is a plus
Proven experience leading cross-functional teams and driving large-scale projects to successful completion in a matrixed organization

Job Responsibility

Develop and own the comprehensive servicing strategy for ThankYou Rewards
Champion a data-first approach to understanding member needs and behaviors
Establish, monitor, and report on key performance indicators (KPIs) related to the servicing experience
Lead efforts to map and analyze critical customer journeys
Lead high-impact, cross-functional initiatives to enhance the servicing experience
Collaborate closely with Fraud Prevention and Risk Management teams
Act as a key liaison to the front-line customer service teams
Build and maintain strong relationships with key stakeholders across the organization
Serve as a subject matter expert for complex servicing issues

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages
discretionary and formulaic incentive and retention awards

Fulltime

!

New

Gen Ai/Python Developer - Assistant Vice President

The Applications Development Senior Programmer Analyst is an intermediate level ...

Location

United States , Tampa; Irving

Salary:

96960.00 - 145440.00 USD / Year

Citi

Expiration Date

June 15, 2026

Requirements

5+ years of Python experience
Hands-on experience with generative AI models and frameworks (e.g., OpenAI, Hugging Face Transformers, LangChain, etc.)
Experience with RESTful API development (FastAPI, Flask, or Django)
Familiarity with cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes)
Strong understanding of software engineering best practices (version control, testing, code reviews)
Excellent problem-solving and communication skills

Job Responsibility

Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
Ensure essential procedures are followed and help define operating standards and processes
Serve as advisor or coach to new or lower level analysts
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members

What we offer

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

!

New

Application Development Tech Lead Analyst -Vice President

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience with server operating systems (e.g., RHEL)
Must-have proficiency in scripting languages including PowerShell, Shell scripting, and Python, and automation tools such as Ansible
Required experience with cloud platforms (e.g., LightSpeed, ECScloud, Kubernetes, OpenShift, managing Pods)
Experience with SRE tools such as ELK Stack (Elasticsearch, Logstash, Kibana)
Knowledge of application monitoring tools (e.g., AppDynamics)
Experience with WebLogic, JDK/JRE, and Tomcat
Understanding of SSL certificate management
Strong troubleshooting and problem-solving skills, particularly for SFTP and middleware-related issues
Ability to work with data points for analysis and decision-making
Familiarity with disaster recovery and business continuity processes (PROB & COB)

Job Responsibility

Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements
Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
Perform regular updates and patching of server operating systems (e.g., RHEL 7 to RHEL 8), applications, web servers, and middleware to maintain cyber hygiene and security
Ensure comprehensive backup strategies are in place for all files and folders before any system upgrade, guaranteeing quick restoration capabilities
Implement and enforce strict access controls for application team members, adhering to Citi standards for vulnerability remediation and security effectiveness
Manage and perform Quarterly WebLogic CPU Patching
Execute JDK/JRE, AppDynamics, and Tomcat upgrades as required
Oversee SSL installation and renewal for ICGA and Essbase applications to ensure secure communication
Provide stable and consistent baseline support for allocated applications, minimizing disruptions through streamlined routine tasks and proactive planning
Provide engineering support including monitoring applications, services, logs, performance, and issues to facilitate faster issue resolution

Fulltime

New

Fi Risk Senior Java Developer – Assistant Vice President

The Applications Development Senior Programmer Analyst is an intermediate level ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of relevant experience
Experience in systems analysis and programming of software applications
Experience in managing and implementing successful projects
Working knowledge of consulting/project management techniques/methods
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Bachelor's degree/University degree or equivalent experience
Java
Microservices
APIs
Kafka

Job Responsibility

Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
Ensure essential procedures are followed and help define operating standards and processes
Serve as advisor or coach to new or lower level analysts
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members

Fulltime

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Vice President, Customer Success

Job Description

Job Responsibility

Requirements

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