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Blue Yonder Logo Blue Yonder · Sales

Vice President, Customer Solutions

United States, Coppell 164396.00 - 230802.00 USD / Year · Job Posted March 19, 2026
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Job Description

Accountable for leading the Supply Chain Advisory Organization team that develops compelling demos, proof of concepts (POCs) and customer pilots. Communicates strategy for Pre-Sales team while working closely with direct reports to ensure proper implementation, follow-up and follow-through of strategy.

Job Responsibility

  • Lead and manage the Supply Chain Advisory Organization team responsible for developing, delivering, and continuously improving demos, proofs of concept, and customer pilots
  • Define, communicate, and drive the strategic vision for Custom Demos, POCs, and Pilots, ensuring alignment with sales consulting and broader company objectives
  • Develop and mentor a world-class team skilled in qualifying opportunities and executing high-impact demos and pilots that clearly articulate Blue Yonder’s product value and ROI
  • Collaborate closely with Sales, Product Management, Marketing, and other internal stakeholders to ensure messaging, demos, and competitive intelligence are aligned and compelling
  • Build and maintain strong, long-term relationships with customers, prospects, and industry leaders to cultivate ongoing business opportunities and drive customer success
  • Regularly engage with customers and prospects to understand their evolving needs and effectively communicate Blue Yonder’s solution benefits and strategic value
  • Monitor, analyze, and report key performance metrics, wins, and losses, leveraging insights to refine strategies and team performance
  • Lead competitive intelligence efforts, ensuring the team is informed and equipped to address market challenges within the sales cycle
  • Drive innovation in the POC framework, ensuring scalability, quality, and consistency in all demos and pilots delivered
  • Own recruitment, engagement, motivation, and retention of top talent to build a resilient and scalable team
  • Establish clear quarterly and annual goals and objectives for the team, regularly reviewing performance and facilitating continuous professional development
  • Maintain a deep understanding of Blue Yonder’s product vision, roadmap, integration points, and future enhancements to ensure demos and pilots accurately reflect current and future capabilities
  • Share best practices and educate customers on new Blue Yonder solutions to drive growth and success within their businesses
  • Refine and enrich customer solutioning processes to make them scalable, & industry-leading
  • Develop, upskill, and grow a team of SMEs and domain specialists
  • Integrate AI, data-driven decision-making and data science approaches into the customer solutioning process
  • Execute the lifecycle of POC/pilots with clear success and acceptance criteria
  • Improve conversion rates of qualified customer solutioning opportunities and elevate win rates
  • Institutionalize the customer solution process with rigor, automation and enhance execution capabilities
  • Manage the intake/qualification process, ensuring strong contribution to the plan to win with critical success criteria

Requirements

  • Proven senior leadership experience managing teams with an understanding of what is needed to drive success across all industries with customer facing demos, proofs of concept, and/or pilot programs within the supply chain or enterprise software sector
  • Strong strategic thinker with the ability to translate vision into executable plans and measurable outcomes
  • Exceptional communication skills, with the ability to convey complex product value propositions convincingly to executive audiences
  • Customer-focused approach, with a track record of building long-term industry and client relationships
  • Ability to thrive and make critical business decisions in a fast-paced, innovative environment, managing multiple priorities and driving scalable frameworks
  • Demonstrated ability to recruit, develop, and retain high-performing teams
  • Experience collaborating cross-functionally with Sales, Product, Marketing, and Customer Success to drive cohesive go-to-market strategies
  • Deep knowledge of supply chain technologies, industry trends, and competitive landscape
  • Analytical mindset with a focus on data-driven decision making and continuous improvement
  • Understanding of global delivery models (e.g., follow-the-sun)
  • Expertise in the application of AI in supply chains and incorporating into all that we do
  • Global experience with modern, native cloud solutions
  • Hands-on familiarity with how software is used in real-world business environments
  • know how systems support daily workflows, drive performance metrics, and solve operational challenges across different industries and functions
  • Interpret field enablement requests with the ability to convert them into technical requirements and actionable build stories
  • Deep understanding of Blue Yonder realms, configuration structures, and demo environment management
  • Understand Snowflake for data ingestion, transformation, and performance optimization

What we offer

  • Comprehensive Medical, Dental and Vision
  • 401K with Matching
  • Flexible Time Off
  • Corporate Fitness Program
  • A variety of voluntary benefits such as
  • Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
Blue Yonder - All Job Offers

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