Vice President, Customer Experience Job at Kantar (Atlanta)

Vice President, Customer Success

GetMyParking is looking for a Vice President, Customer Success, North America to...

Location

United States

Salary:

Not provided

Parking Network B.V.

Expiration Date

June 30, 2026

Requirements

10+ years of experience in Customer Success, account management, enterprise sales, technology, operations, implementation, or client leadership
Experience leading teams and building repeatable operating processes
Strong commercial instincts and comfort identifying expansion opportunities
Executive presence with clients and internal stakeholders
Experience working in SaaS, parking, mobility, transportation, real estate, municipal technology, or complex B2B environments
The ability to translate client needs into actionable plans across internal teams
Comfort working in a fast-moving, entrepreneurial environment
A practical, accountable leadership style

Job Responsibility

Leading and developing the Customer Success team
Building structured client success plans across key accounts
Driving retention, expansion, adoption, and long-term account growth
Partnering with Sales to turn closed deals into activated growing relationships
Ensuring implementation handoffs, onboarding, training, and go-live readiness are clear and accountable
Strengthening executive relationships with operators, owners, municipalities, universities, airports, and institutional clients
Creating consistent processes for account reviews, client health, renewals, escalations, and expansion opportunities
Using Zoho as the system of record for visibility, accountability, and follow-through
Partnering with Product, Support, Implementation, Marketing, Sales, and Strategic Partnerships to improve the client experience

Vice President, Customer Service Lead Analyst

Citi's Investor Services provides a comprehensive suite of services across over ...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years’ experience in global financial institutions, particularly within Custody
Proven leadership experience in managing and developing diverse, high-performing teams across a global footprint
Strong understanding of end-to-end operations processes and a proven ability to drive change in complex environments
Excellent written and verbal communication skills, with the ability to influence senior stakeholders
Demonstrate ability to manage complex situations, identify and remediate risks effectively
Self-reliant, results-oriented problem solver with strong organizational and project management skills

Job Responsibility

Exhibit deep expertise in Custody Business products (Settlements, Asset Servicing, Cash/FX & Tax) to provide comprehensive service support
Lead a team of client service professionals, fostering a high-performing culture and driving staff development
Oversee proactive client query management, including communication, escalation, and remediation of aged queries to ensure high client satisfaction
Develop and maintain strong relationships with internal stakeholders and external clients, managing client escalations and participating in key client interactions
Drive continuous improvement by conducting in-depth analysis, defining root causes, and implementing innovative solutions to enhance client experience
Ensure robust risk management and control by preparing for audits, managing corrective action plans, and conducting risk assessments in compliance with firm policies
Prioritize team workload, track productivity, and adapt communication styles to achieve common goals and maximize service excellence
Influence strategic functional decisions and collaborate with business partners to align service experience with broader business strategies

Fulltime

Vice President, Customer Solutions

Accountable for leading the Supply Chain Advisory Organization team that develop...

Location

United States , Coppell

Salary:

164396.00 - 230802.00 USD / Year

Blue Yonder

Expiration Date

Until further notice

Requirements

Proven senior leadership experience managing teams with an understanding of what is needed to drive success across all industries with customer facing demos, proofs of concept, and/or pilot programs within the supply chain or enterprise software sector
Strong strategic thinker with the ability to translate vision into executable plans and measurable outcomes
Exceptional communication skills, with the ability to convey complex product value propositions convincingly to executive audiences
Customer-focused approach, with a track record of building long-term industry and client relationships
Ability to thrive and make critical business decisions in a fast-paced, innovative environment, managing multiple priorities and driving scalable frameworks
Demonstrated ability to recruit, develop, and retain high-performing teams
Experience collaborating cross-functionally with Sales, Product, Marketing, and Customer Success to drive cohesive go-to-market strategies
Deep knowledge of supply chain technologies, industry trends, and competitive landscape
Analytical mindset with a focus on data-driven decision making and continuous improvement
Understanding of global delivery models (e.g., follow-the-sun)

Job Responsibility

Lead and manage the Supply Chain Advisory Organization team responsible for developing, delivering, and continuously improving demos, proofs of concept, and customer pilots
Define, communicate, and drive the strategic vision for Custom Demos, POCs, and Pilots, ensuring alignment with sales consulting and broader company objectives
Develop and mentor a world-class team skilled in qualifying opportunities and executing high-impact demos and pilots that clearly articulate Blue Yonder’s product value and ROI
Collaborate closely with Sales, Product Management, Marketing, and other internal stakeholders to ensure messaging, demos, and competitive intelligence are aligned and compelling
Build and maintain strong, long-term relationships with customers, prospects, and industry leaders to cultivate ongoing business opportunities and drive customer success
Regularly engage with customers and prospects to understand their evolving needs and effectively communicate Blue Yonder’s solution benefits and strategic value
Monitor, analyze, and report key performance metrics, wins, and losses, leveraging insights to refine strategies and team performance
Lead competitive intelligence efforts, ensuring the team is informed and equipped to address market challenges within the sales cycle
Drive innovation in the POC framework, ensuring scalability, quality, and consistency in all demos and pilots delivered
Own recruitment, engagement, motivation, and retention of top talent to build a resilient and scalable team

What we offer

Comprehensive Medical, Dental and Vision
401K with Matching
Flexible Time Off
Corporate Fitness Program
A variety of voluntary benefits such as
Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

Fulltime

Vice President, Sales – Customer Acquisition & Engagement, Retail & Commerce

As sales lead for the Consumer Acquisition and Engagement Retail & Commerce segm...

Location

Germany , Frankfurt

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Senior commercial leader with a proven track record building and leading high‑performing sales organizations within digital engagement ecosystems, including SaaS, martech, media, advertising technology, agencies, or adjacent environments
Strong consultative, outcome‑driven selling mindset with consistent revenue growth results
Proven track record of managing large, geographically dispersed teams and delivering results in a high-performance environment
Experience working within or alongside large enterprise organizations
ability to navigate complex corporate structures
Strong organizational skills, sense of urgency, and ability to implement effective coaching and performance management processes
Deep understanding of digital engagement, retail and commerce environments, and media and advertising ecosystems
Experience with SaaS business models is important
however, deep advertiser‑side, agency, or media‑platform experience may be considered in lieu of a purely product‑led SaaS background
Exceptional relationship builder who conveys credibility and confidence, with the ability to influence stakeholders, navigate complex conversations, and challenge constructively when needed

Job Responsibility

Set and monitor sales objectives for the European team, ensuring achievement of quarterly targets under a specific incentive plan
Coach, develop, and, when necessary, make decisions on team composition to ensure high performance in a SaaS sales environment
Oversee a core team of 15+ people, while also indirectly managing additional supporting functions
Collaborate with supporting functions (sales engineering, partnerships, lead generation) to maximize team effectiveness
Maintain a small individual sales target focusing on key or strategic accounts
Ensure the team is well-supported and that cross-functional collaboration is effective

Fulltime

Vice President, Wifi Experience

The Vice President of Wifi Experience is a critical member of Xfinity Internet’s...

Location

United States , Philadelphia

Salary:

Not provided

Comcast Advertising

Expiration Date

Until further notice

Requirements

Bachelor's Degree
15 Years + relevant work experience
In-depth experience in leading product strategy
Demonstrable successful track record of hands-on leadership of new product launches and end-to-end product management in a competitive consumer segment
Team leadership experience, with history of driving change in a competitive environment and fostering a culture of innovation and forward-thinking
Extensive experience working cross-functionally within a large scale, complex, data driven and technologically innovative organization
Strong consumer mindset and track record
Solid track record of achieving business objectives utilizing influence skills with significant indirect dependencies both internally and externally
Able to drive strategic alignment and execution while fostering relationships with key decision makers and stakeholders across multiple departments
Ability to successfully innovate in a scaled, existing product line while concurrently prioritizing multiple projects, new opportunities, and roadmap development

Job Responsibility

Set product strategy for the Internet services roadmap to ensure market leadership, differentiation, and profitable market share growth
Work in partnership with growth & pricing teams to define pricing and packaging strategy to inform product business cases, and overall product profitability
Lead new product launches including orchestrating the end to end go to market plan, business case and budget, customer value proposition, go-to-market introduction and on-going product life cycle management tied to achieving our business objectives
Identify new products and services to drive top line growth and profitability over the Long-Range Plan, with a focus on high growth potential customer segments
Create product solutions that improve loyalty & churn and increase upgrade and cross sell performance across our key customer segments
Accelerate the evolution of Internet services to increase monetization of existing products, drive expansion of applications, with cross-sell/upsell and e-commerce opportunities
Work closely with Business Intelligence and Customer Research teams to utilize Xfinity Segmentation framework to formulate recommendations around key consumer trends, technology developments and the competitive landscape within the media, technology, and communications industries
Partner effectively with Product Technology teams to foster continued innovation of our platforms to help drive innovation, efficiency, and scale economics
Coordinate with Strategic Development, Corporate Development and Technology teams to assess decisions around make, buy, or partner in support of our product roadmap and consumer needs
Drive collaborative approach to research, innovation, and product development work in mobile

What we offer

Paid Time off
Physical Wellbeing benefits
Financial Wellbeing benefits
Emotional Wellbeing benefits
Life Events + Family Support benefits

Fulltime

Vice President, Global Customer Service Operations

The VP, Global Customer Service Operations will be responsible for leading the c...

Location

United States , Detroit

Salary:

225000.00 - 250000.00 USD / Year

StockX

Expiration Date

Until further notice

Requirements

10+ years leading Customer Service operations with preferred e-commerce experience
5+ years of global leadership experience, focused in North America, EMEA and APAC
Customer and Employee Centric leadership and experience with proven results
Strong background in multi-channel Contact Center / BPO operations. Proven experience in scaled leadership roles
Strategic and organizational skills with a clear understanding of the wider issues impacting the relevant markets
Proven Management experience at a senior, strategic level role
Established track record of exceeding targets, KPIs, SLAs
Exceptional Coach that demonstrates the ability to develop, motivate, and communicate with others at all levels
Influential relationship skills at all levels and able to use these relationships to deliver service improvements
Excellent interpersonal skills, including written and verbal communication, and the ability to build trust and consensus amongst a team

Job Responsibility

Strategically and tactically lead and develop the Global CS team to enhance performance in 3 key areas: Employee, Customer, and Efficiencies/Cost
Deliver world-class results across multiple locations from both in-house teams and outsourced partners
Enabling teams to be successful by being committed to coaching and development, encouraging and recognizing others, and facilitating brilliant outcomes
all designed to create a world-class engaged team
Drive performance management and People Experience initiatives, including goal setting, performance reviews, succession planning, compliance, and top performer retention
Create, improve and drive a culture and processes which achieve business goals and objectives
Work effectively with all stakeholders, both internal and external to CS, to negotiate and influence customer improvements
Embrace AI and Technology to improve customer experience, teammate experiences, and efficiencies
Responsible for growing the team as the business grows and thinking outside of headcount for smarter ways to deliver an outstanding, digital first, customer service experience as we scale up
A critical member of the Global Customer Service team, collaborating with global colleagues to deliver better together and leveraging CS support teams primarily located in the US

What we offer

opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses

Fulltime

Vice President of Customer Support and Integrations

As Vice President of Customer Support and Integrations at PPRO, a global local p...

Location

United Kingdom , London

Salary:

Not provided

PPRO GmbH

Expiration Date

Until further notice

Requirements

Executive Customer Success Leadership: A proven track record of leading, building, and scaling high-performing Customer Support and/or integrations organisations within a complex, global B2B environment, preferably within SaaS or FinTech
Operational Excellence & Process Transformation: Extensive experience in identifying systemic operational inefficiencies, designing, and successfully implementing large-scale process optimisation and automation initiatives that significantly improve customer experience and business outcomes
Strategic Acumen & Execution: Demonstrated ability to translate overarching business strategy into actionable customer success initiatives, driving their execution with a focus on measurable results and long-term impact
Payments Industry Acumen: A strong understanding of financial services or payment industry dynamics, particularly related to complex B2B customer journeys, including onboarding, KYC, and lifecycle management
Exceptional Executive Stakeholder Management: Proven ability to influence, negotiate, and build consensus with senior leadership and diverse cross-functional teams (e.g., Product, Engineering, Legal, Compliance, Sales, Marketing) to achieve shared customer and business objectives
Analytical & Data-Driven Decision Making: Highly adept at leveraging data to define strategic KPIs, identify trends, forecast outcomes, and make informed decisions that drive customer success and operational efficiency
Empathetic & Inspirational Leader: A natural ability to inspire, motivate, and develop teams, fostering an environment of psychological safety, high performance, and continuous learning
Global Communication & Influence: Superior communication, presentation, and negotiation skills, capable of effectively engaging with global stakeholders at all levels and simplifying complex concepts
Bias for Action & Adaptability: A proactive approach to challenging the status quo, taking calculated risks, making decisive actions with imperfect information, and iterating quickly in a fast-paced, evolving landscape

Job Responsibility

Strategic Leadership & Team Development:Build, mentor, and lead a high-performing, globally distributed customer-facing organisation across Commercial Support, Technical Account Management, and Solutions Engineering. You will define the structure, roles, and career paths for teams of 20+ professionals across Europe, LATAM, APAC, and the US, ensuring scalability, accountability, and continuous improvement
You will set clear OKRs and performance standards, foster a culture of ownership and deep collaboration, and ensure the teams act as proactive, embedded strategic partners to both customers and internal stakeholders
You will shape the long-term strategy for global support and customer integrations, driving a transformation agenda focused on automation, AI-enabled workflows, and data-driven decision-making, while partnering closely with cross-functional teams to ensure customers succeed with PPRO
Elevate Customer Support & Operational Efficiency: Define and oversee the strategic vision for a seamless, efficient, and commercially aligned customer/ prospect integration journey
Drive significant operational efficiencies and automation across all onboarding and support processes to enhance scalability and reduce manual effort
Champion End-to-End Customer Lifecycle Management: Develop and implement a comprehensive strategy for ongoing customer engagement, ensuring a consistent and proactive experience across merchant applications, Local Payment Method activations, and product/technical documentation
Oversee the continuous improvement of customer-facing tools (e.g., Welcome Portal) for recurring tasks, reporting, and self-service
Establish robust governance models, clear ownership, and efficient escalation paths for all customer interactions
Create & Scale the Customer Success Framework: Design, implement, and continuously refine a consistent, transparent, and scalable Customer Support playbook, including best practices, processes, and tools
Define and champion Service Level Agreements (SLAs) and comprehensive Customer Experience (CX) metrics across the entire customer journey

What we offer

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation
work from abroad policy, enabling employees to work remotely for up to another 30 days per year
Learning and Development - We offer a GBP 500 annual budget to support your professional growth
leadership cafés, on-the-job training
Insurance - medical insurance (BUPA health care plan)
a 5% matching pension plan through Now Pensions
Enhance Family Leave
Workplace Nursery Scheme - Save on childcare through salary exchange
Gym membership - PPRO helps contribute towards the costs of your gym membership
Mental Health Platform - one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more

Fulltime

Vice President of Customer Success

Come join the MVT family!!! MVT is now hiring a Vice President of Customer Succe...

Location

United States , El Paso

Salary:

120000.00 - 140000.00 USD / Year

JH Rose Logistics

Expiration Date

Until further notice

Requirements

Bachelor's degree
Experience in Customer service leadership within logistics, transportation
Trophy case of “Carrier of the year” awards
Customer growth & retention
Long-term planning and strategy
Hire, mentor, coach, develop team (>25 associates)
SOP & KPI Development
Process improvement
AS/400, Mcleod, Manhattan (Hemispheres, and Load Analyzer)
Process automation (preferred)

Job Responsibility

Establish and implement a vision for customer service that wins the company “carrier of the year” awards for new and established customer accounts
Lead and mentor a team of customer service associates, managers, and a director to win the company more service awards
Grow high potential accounts into winners, while making established and mature accounts more sustainable
Implement roadmap for automation and customer growth and retention whether freight is covered by assets or brokerage division
Direct process, procedures, & systems improvements
Forward thinking and collaborative, aligning with the CIO and development team to automate load tracking, load booking to commitments, etc.
Collaborate & align with the brokerage team to move excess freight opportunities
Work with the sales team to onboard, service, and grow accounts
Work together with the dedicated contract carriage operations team

What we offer

401(k)
Dental Insurance
Health Insurance
Life Insurance
Paid Time Off
Tuition Reimbursement
Vision insurance
Health Savings Account

Fulltime

Select Country

Vice President, Customer Experience

Job Description

Job Responsibility

Requirements

What we offer

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