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The Vice President of Hospitality & Strategy – Convention Centers is a visionary leader responsible for driving strategic growth, operational excellence, and exceptional service delivery across Legends Global’s convention center portfolio of 42 properties nationwide. Reporting to the SVP of Operational Excellence – Hospitality, with a dotted line to the SVP of Convention Centers, this role provides both executive oversight and forward-thinking strategy for one of Legends’ fastest-growing divisions. The VP will leverage multi-unit leadership experience, deep industry knowledge, and a passion for innovation to elevate Legends’ reputation in the convention center space. This includes integrating emerging technologies, guest experience trends, and talent development strategies to position Legends as the partner of choice in hospitality. The role requires a dynamic leader who can inspire regional teams, deliver measurable results, and build future leaders for the organization.
Job Responsibility:
Define and execute the long-term vision for Legends’ convention center hospitality division, balancing operational performance, client satisfaction, and business growth
Serve as a strategic thought partner to the SVP of Operational Excellence and SVP of Convention Centers, shaping enterprise-level initiatives tailored to convention centers
Anticipate industry trends, market shifts, and client needs, positioning Legends as a pioneer in hospitality innovation
Ensure delivery of exceptional, consistent, and scalable guest experiences across all properties, regardless of event size or complexity
Partner with culinary and operations leadership to continuously innovate menus, service models, and hospitality standards
Champion a guest-first culture, reinforcing Legends’ reputation for quality, personalization, and excellence
Evaluate and implement cutting-edge technologies (autonomous checkout, QR ordering, AI-driven forecasting, digital guest engagement tools) that enhance both operational efficiency and guest satisfaction
Lead the adoption of sustainable practices, digital transformation, and experiential programming to future-proof Legends’ convention center business
Provide executive oversight of regional operations and culinary teams, ensuring alignment with company goals, budget targets, and client expectations
Establish best-in-class multi-unit management practices that scale across 42 convention center accounts
Partner with business development teams to expand Legends’ convention center footprint, bringing operational expertise to new market entries and RFP opportunities
Lead, mentor, and develop a pipeline of future leaders, providing clear career pathways within Legends Global
Build a culture centered on collaboration, accountability, innovation, and professional growth
Implement structured leadership training and coaching for regional and property-level managers
Requirements:
10+ years of progressive, multi-unit leadership in hospitality, convention centers, or large-scale sports & entertainment venues
Proven success in strategic leadership, service innovation, and business development
Strong financial acumen with expertise in labor optimization, COGS management, and P&L accountability
Track record of leveraging emerging technologies and trends to drive growth and improve guest experience
Demonstrated commitment to mentoring and developing talent across diverse teams
Exceptional executive presence and communication skills, with the ability to influence at the highest levels