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Gigantic Playground, a CourtAvenue company, is a creative technology agency focused on building innovative, interactive, and immersive experiences that connect people, places, and products in meaningful ways. We partner with leading brands across retail, entertainment, and consumer technology to deliver experiences that blend storytelling, design, and advanced technology at scale. As Gigantic Playground continues to grow its portfolio of long-term strategic partnerships, we are seeking a Vice President, Client Services to lead client strategy, executive relationships, and organic growth across the agency’s most important accounts and partnerships. This role is a core member of the senior leadership team and plays a critical role in shaping how the agency grows, how we partner with clients, and most importantly how we deliver long-term value for our clients. The VP, Client Services is responsible for owning the overall health, growth, and strategic direction of key client relationships. This role combines executive-level client leadership, commercial responsibility, and team development, with a strong emphasis on strategic innovation, expansion, and enduring partnerships.
Job Responsibility:
Own executive-level client relationships across Gigantic Playground’s most strategic accounts, and CourtAvenue network, serving as a trusted partner and advisor to senior client leadership
Define and guide overall client strategy focused on innovation, long-term growth, and sustained partnership value
Drive organic growth across key accounts by identifying expansion opportunities, shaping new initiatives, and converting strategy into revenue
Partner closely with executive leadership, Operations, and Delivery teams to align client strategy with agency capabilities, capacity, and financial goals
Build account leadership and client services teams, setting standards for excellence in client engagement, delivery collaboration, and relationship management
Guide and approve Statements of Work (SOWs), renewals, and account expansions in partnership with operations and finance leadership
Serve as senior escalation point for complex client issues, ensuring proactive resolution and long-term relationship strength
Represent Gigantic Playground at the executive level with clients, partners, and industry stakeholders
Mentor and develop senior client leaders, fostering a culture of accountability, optimism, and growth-oriented thinking
Help shape agency positioning, go-to-market strategy, and thought leadership in collaboration with marketing and executive leadership
Requirements:
12–15+ years of experience in client services, account leadership, or related roles within a creative technology, digital, or experiential agency
Significant experience leading executive-level client relationships and large, multi-disciplinary accounts
Demonstrated success driving organic growth and long-term partnerships across complex client organizations
Experience working closely with senior leaders across strategy, creative, technology, and operations
Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent professional experience)
Comfort operating in a fast-paced, high-growth agency environment with senior-level accountability
Ability to travel as needed to support key clients and partnerships