Vice President, Client Services Job at Mirams Becker (Waterloo)

Vice President, US Professional Services

Fourth is seeking an accomplished Vice President of US Services to lead the stra...

Location

United States , Austin

Salary:

Not provided

HotSchedules Corporate

Expiration Date

Until further notice

Requirements

12+ years in professional services, implementation, customer success, or operations roles
8+ years in leadership
10+ years in SaaS business models
Proven track record building/scaling services organizations during rapid growth
P&L accountability for $10MM+ services revenue
Experience leading teams of 30–100+ in complex environments
Success managing complex customer implementations and driving adoption
Deep understanding of US hospitality industry (restaurants, hotels, multi-site operations)
Strong knowledge of labor management (scheduling, compliance) and food cost management (inventory, purchasing, waste reduction)
Familiarity with US labor regulations (FLSA, Fair Workweek, tip rules, wage garnishment)

Job Responsibility

Define vision for implementation, managed services, and advisory
build scalable delivery models
own revenue, margin, and profitability
Oversee end-to-end onboarding (labor rules, POS/payroll integration, inventory setup)
develop US-specific playbooks
track KPIs: time-to-revenue, adoption, CSAT, compliance
Launch offerings like QBRs on labor & food economics, compliance monitoring, analytics advisory, production planning workshops
Build and scale a world-class services organization (consultants, architects, trainers)
create career paths for hospitality domain experts
optimize resource allocation

What we offer

Unlimited PTO
Medical, Dental, Vision Insurance
401k Match
Parental Leave
Laptop and equipment

Vice president - lending services app support

Citi Wholesale Lending is embarking on a multi-year technology initiative to upg...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

13+ years’ experience in an Apps Support role is essential
Highly assertive communications skills, commanding personality
Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication
Must show confidence in all communications
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder
Capacity Planning/Forecasting exposure a plus
Good knowledge of SQL (Oracle dialect is preferable)

Job Responsibility

Performs day-to-day operations as part of regional APAC Lending support team
Ensure adherence to the global service level, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
Assures adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in “best practices” across the overall support program
Provides technical oversight across systems and applications, leverage skills across multiple apps support areas
Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for business and operations
Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes
Performs other duties and functions as assigned
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency
Calm and analytical when faced with major incidents on critical systems

Fulltime

Fp&a sr analyst retail services ccar assistant vice president

The Financial Planning and Analys is an intermediate level position responsible ...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of experience in working with a variety of financial platforms
Working knowledge of industry standards and practices
Proficient computer skills with a focus on Microsoft Office applications
Consistently demonstrates clear and concise written and verbal communication skills
Demonstrated presentation skills
Demonstrated analytical skills
Bachelor’s degree/University degree or equivalent experience
Advanced English

Job Responsibility

Develop and maintain appropriate documentation to ensure integrity of financial, regulatory, and management information in line with established records management policies
Standardize reporting requirements to ensure financial and management reporting is properly identified and addressed
Provide information and supporting analyses to facilitate annual business reviews and financial decisions
Advise on procedures and concepts in technical area, integrate with others in accomplishing goals as well as improve process efficiencies
Review departmental processes and procedures for automation to maintain efficiency and accuracy of reporting
Develop a diverse financial talent pool that can meet the various needs of a growing team
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Ability to manage teams.

Fulltime

Vice President of Creative Services

The Vice President of Creative Services is a strategic member of Thysse's leader...

Location

United States , Oregon

Salary:

Not provided

Thysse

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a creative field preferred
10+ years in creative leadership roles with progressive responsibility
Proven experience blending creative direction with operational and financial oversight
Strong understanding of project management software, estimating, and invoicing processes
Experience in environmental or experiential graphic design a plus
Visionary creative leadership paired with strategic and brand-thinking capability
Proven ability to lead multidisciplinary teams and foster collaboration across departments
Strong communication, presentation, and relationship-building skills
Skilled in developing efficient processes and managing complex projects
Data-informed decision-maker with a focus on quality, timelines, and profitability

Job Responsibility

Champion creative excellence by aligning inspiration with business objectives and brand strategy
Oversee design concepting, feasibility, and execution to ensure creative integrity through production
Lead or co-lead client presentations and concept discussions, fostering clarity and confidence in creative direction
Mentor and empower designers to grow their leadership and presentation capabilities
Engage regularly in design reviews and critiques to promote quality, collaboration, and innovation
Evolve Thysse’s brand standards as they apply to environmental and facilities branding
Oversee Creative Services operations through a lens of collaboration, clarity, and continuous improvement
Partner with Finance and Business Analytics to strengthen forecasting, estimating accuracy, and profitability
Support Business Development with creative positioning, proposals, and strategic client partnerships
Collaborate with production and vendor teams to confirm feasibility, maintain quality, and identify opportunities for efficiency and innovation

Fulltime

Services Business Sanctions Risk - Vice President

The role is part of the Financial Crimes Risk team in the Risk & Controls functi...

Location

India , Mumbai; Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s/University degree required
Master’s degree desirable
10+ years’ experience in sanctions risks frameworks, including trade sanctions and export controls (either first or second line of defense)
Financial Crime certification preferred (ACAMS, ACSS etc.)
Strong professional experience in Financial Services, in AML/Sanctions Compliance or Business/Product Operations and/or Risk & Controls with focus on Financial Crimes Risks
Knowledge and understanding of Custody, Payments, Correspondent Banking, Trade Finance, Working Capital, and Liquidity Management products
Strong interpersonal skills
Ability to build effective relationships with key stakeholders
Able to work independently and deliver according to strict timelines and quality standards
Demonstrated ability and confidence to challenge business management, escalate issues and press for change

Job Responsibility

Understand business-owned products, and services, as well as corresponding sanctions-related controls, and sanctions processes (e.g., customer, relationship, and transactional screening)
Provide subject matter expertise to the Services businesses to ensure effective control design both at product and process level aligning to sanctions laws & regulations
Monitor and track Sanctions risk issues across Services businesses
Assist in effective management and reporting of control issues
Assess complex Sanctions risk issues as needed, structure potential solutions, and drive effective resolution with other senior stakeholders
Drive execution, always mindful of the firm's reputation, its clients and compliance with applicable laws, rules, and regulations
Ensure adherence to Policy at all times and identify any potential gaps
Supervise robust execution of Sanctions controls
Drive a consistent and holistic approach to sanctions and wider Financial Crimes risk management across Services
Work collaboratively with Product teams, Operations, and Technology to assess sanctions risks on a client and product basis and evaluate sanctions controls

What we offer

Support your well-being, growth and work-life balance.

Fulltime

Services Business Sanctions Risk - Vice President

This role within Citi focuses on risk management, governance, and compliance in ...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of experience in Operational Risk Management, Audit, Compliance or other control function
Understanding of how to lead strong governance and controls, and build a culture of responsible finance, good governance, and ethics
Familiarity with the firm’s Code of Conduct, Plan of Supervision, and policies and procedures
Background in collaborating with business partners on Audit, Compliance, and Regulatory findings and remediation efforts
Familiarity with enhancing, automating, or simplifying control processes as well as monitoring control exceptions and breaches
Knowledge of risk assessment, compliance with laws, rules, and regulations, and managing and reporting control issues
Proven ability to design and lead projects that enhance processes, showcasing creativity in problem-solving complex situations
Expertise in maintaining a robust Manager’s Control Assessment in compliance with risk policies, affecting primarily a sub-function
Proficient in applying requirements and implementing compliance policies, communicating effectively across the organization
Liaises with Compliance Assurance and Internal Audit for issue resolution, demonstrating leadership and responsibility

Job Responsibility

Leads risk and control assessments in line with established standards, provides risk mitigation recommendations
Collaborates on audit, compliance, and regulatory findings, drives remediation efforts, sets up the quarterly audit process, and oversees the procedural implementation and change management to ensure sound governance and controls
Enhances and automates control processes, monitors control exceptions and breaches
Establishes and promotes strong governance, controls, and a culture of responsible finance, contributing to the implementation and oversight of the Control Framework
Adheres to firm’s Code of Conduct, Plan of Supervision, and all role-specific policies and procedures
Manages risk evaluation in business decisions, ensures compliance with laws and regulations, promptly reports control issues, identifies root causes, and recommends corrective actions to prevent potential breaches
Maintains updated knowledge in conducting risk and control assessments and effectively influences others
Drives innovative risk analysis, ensures timely risk reporting, develops key communication materials, leads risk management training, and effectively manages risks related to new activities and business changes
Assists in governance coordination, facilitates MCA risk assessments, adheres to policy, supports risk event responses, and integrates risk and control responsibilities within business units
Enhances control capabilities, creates interim tools, strategizes monitoring solutions, applies business insights to implement control processes, and collaborates with stakeholders for firm protection and process improvements

What we offer

Global benefits supporting well-being, growth, and work-life balance

Fulltime

Services Controls Assessment Officer, Vice President

The Services Control Testing Utility is responsible for assessing the adequacy o...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant risk and control experience
Advanced knowledge and experience in controls design, execution and/or control testing
Experience in Services products and distribution channels required
Excellent understanding of MCA (Managers Control Assessment) or equivalent risk and control frameworks and processes at peer firms
Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint
Strong communication, written and presentation skills
Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration
Independent thinker and able to perform a credible challenge of businesses/functions
Ability to work independently and effectively on virtual teams, including across different geographies and time zones preferred

Job Responsibility

Executes control design assessments, monitoring design assessments and testing design assessments for controls operated by the Services business in line with the applicable Policies, Procedures and Standards
Handles exception communications by confirming proposed outliers and reviewing them with control/control execution leaders from the covered business/function
Develops control monitoring and testing tools and associated procedures in line with the applicable Policies, Procedures and Standards
Helps driving continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing
Supports the adoption of the new MCA Standards and Procedures and the build out of the central controls testing capability
Take responsibility for their own book of work and prioritizes potentially competing deliverables
Supports training of assessment officers on processes, systems, and execution of control assessment activities, which may include cross-training onshore and offshore staff across the Services Control Assessment & Testing Team
Maintains relationships and drives accountability with partners, peers and other stakeholders to drive control assessment and testing's success in support of the business's strategy
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Supports other relevant work efforts of the department where needed and as directed by their manager

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Vice President, Information Technology - Facilities Management Services

Aramark Facilities Management delivers comprehensive services – Including cleani...

Location

United States , Philadelphia

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

10+ years of IT leadership in a large, complex environment
Prior business unit/company VP level experience is preferred
Experience within the Facilities Management, managed services industry preferred
Must demonstrate a solid understanding of how technology impacts clients, customers, and stakeholders under current industry trends, challenges, opportunities, and best practices
Strong leadership, communication, collaboration, and interpersonal skills
Ability to influence overall business strategy and align IT with business goals
Ability to manage multiple projects simultaneously and prioritize effectively
Ability to work under pressure and handle complex situations
Bachelor’s degree within a technology discipline required
MA or MBA preferred

Job Responsibility

Develop and deliver a multi-year, business unit IT strategy that fuels growth and productivity
Engage the business unit market to understand business sector strategies
Provide transparency across the business as it pertains to IT investments, enterprise initiatives and key leading indicators
Be a trusted advisor to the Facilities Services executive team
Put proactive strategies in place to drive compliance around data, network integrity, etc.
Align demand and the IT enterprise agenda ensuring business leaders are engaged on the vision, strategy and execution
Keep current with trends and issues in the IT and Facilities Management industries
Facilitate the interaction between the appropriate consultative, delivery and operational technical expertise
Develop and enhance relationships with key business stakeholders, actively manage their expectations & monitor satisfaction levels

Vice President, Client Services

Mirams Becker

Location:
Canada , Waterloo

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 02, 2026

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Vice President, Client Services

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Location:Canada , Waterloo

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