Vice President - Client Service & Implementation Design Job at Barclays (Chennai)

Job Description

Step into the role of Vice President - Client Service & Implementation Design at Barclays, where you'll provide first-class support by conducting in-depth due diligence, ensuring compliance with regulatory requirements, and safeguarding our clients and organization with expertise and care. We are seeking a visionary and execution-focused VP, Client Service & Implementation Design, to lead the design and delivery of exceptional client service and onboarding experiences for Corporate Banking clients across APAC and the Middle East. This role will be pivotal in translating strategic objectives into seamless client journeys, ensuring the successful implementation of new products, platforms, and processes, and driving operational excellence in partnership with business, technology, and regulatory stakeholders.

Job Responsibility

Drive the design and continuous improvement of client onboarding and service processes for Corporate Banking clients in Asia
Oversee the implementation of new products and platforms, aligning operational readiness with diverse client needs across the region
Develop and document target operating models and process flows tailored for Asia
Identify and drive automation and digital enablement opportunities to enhance client experience and operational efficiency
Translate business requirements into detailed operational specifications and service standards
Map and document end-to-end operational touchpoints
Build and maintain strong relationships with clients and internal teams across Asia
Represent the client service and implementation function in governance forums, client meetings, and regulatory discussions
Ensure all activities comply with local regulatory requirements and internal policies
Manage process performance against agreed service levels and KPIs
Establish and lead an Operations Change Management Office (CMO)
Operate a dual-lead structure (Country BAU Operations Lead and Regional Corporate Banking Operations Lead)
Design and deliver onboarding and implementation models that integrate client journeys, product requirements, and operational processes
Lead the end-to-end design and continuous improvement of client onboarding, service, and implementation processes
Act as the primary escalation point for complex client implementation and service issues
Partner with front office, technology, and operations teams to ensure seamless client transitions
Understand and analyse complex problems and provide effective tactical and strategic solutions
Identification and analysis of business impact and opportunities that require change
Development of business readiness strategies
Communication with stakeholders
Collaboration with Client Readiness, Operational Readiness & Tech Delivery
Management of resistance to change
Review of business readiness plans and status reports
Provision of guidance and support to business stakeholders

Requirements

Degree educated or equivalent qualification
Proven track record in client service, onboarding, or implementation leadership within corporate or transaction banking
Strong knowledge of operational procedures, client onboarding, and regulatory requirements in APAC & ME
Excellent verbal and written communication skills
ability to liaise effectively with clients and stakeholders at all levels
Demonstrated ability to interpret data, draw conclusions, and communicate findings clearly
Excellent project management skills and a proven track record of leading and implementing change
Sound knowledge of the operational procedures and regulatory requirements in the region
Insight into external market developments and initiatives
Result oriented and commercial mindset
Strong product knowledge in trade finance and/or cash management related products with a good understanding of end-to-end processes for each of the products
Working knowledge of cash platform buildout, local payment processes (such as MEPS, GIRO, FAST, Paynow), banking channels, liquidity management and/or virtual accounts management
Knowledge of SWIFT messaging
Key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills

What we offer

Onsite medical clinic
Wellness rooms for relaxation and meditation
Shuttle bus for easy commuting
Child care services
Office close to a variety of great places to eat, socialise, shop and be entertained

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Vice President - Client Service & Implementation Design

Job Description

Job Responsibility

Requirements

What we offer

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