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Vice President - Client Service & Implementation Design

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Barclays

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Location:
India , Chennai ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Step into the role of Vice President - Client Service & Implementation Design at Barclays, where you'll provide first-class support by conducting in-depth due diligence, ensuring compliance with regulatory requirements, and safeguarding our clients and organization with expertise and care. We are seeking a visionary and execution-focused VP, Client Service & Implementation Design, to lead the design and delivery of exceptional client service and onboarding experiences for Corporate Banking clients across APAC and the Middle East. This role will be pivotal in translating strategic objectives into seamless client journeys, ensuring the successful implementation of new products, platforms, and processes, and driving operational excellence in partnership with business, technology, and regulatory stakeholders.

Job Responsibility:

  • Drive the design and continuous improvement of client onboarding and service processes for Corporate Banking clients in Asia
  • Oversee the implementation of new products and platforms, aligning operational readiness with diverse client needs across the region
  • Develop and document target operating models and process flows tailored for Asia
  • Identify and drive automation and digital enablement opportunities to enhance client experience and operational efficiency
  • Translate business requirements into detailed operational specifications and service standards
  • Map and document end-to-end operational touchpoints
  • Build and maintain strong relationships with clients and internal teams across Asia
  • Represent the client service and implementation function in governance forums, client meetings, and regulatory discussions
  • Ensure all activities comply with local regulatory requirements and internal policies
  • Manage process performance against agreed service levels and KPIs
  • Establish and lead an Operations Change Management Office (CMO)
  • Operate a dual-lead structure (Country BAU Operations Lead and Regional Corporate Banking Operations Lead)
  • Design and deliver onboarding and implementation models that integrate client journeys, product requirements, and operational processes
  • Lead the end-to-end design and continuous improvement of client onboarding, service, and implementation processes
  • Act as the primary escalation point for complex client implementation and service issues
  • Partner with front office, technology, and operations teams to ensure seamless client transitions
  • Understand and analyse complex problems and provide effective tactical and strategic solutions
  • Identification and analysis of business impact and opportunities that require change
  • Development of business readiness strategies
  • Communication with stakeholders
  • Collaboration with Client Readiness, Operational Readiness & Tech Delivery
  • Management of resistance to change
  • Review of business readiness plans and status reports
  • Provision of guidance and support to business stakeholders

Requirements:

  • Degree educated or equivalent qualification
  • Proven track record in client service, onboarding, or implementation leadership within corporate or transaction banking
  • Strong knowledge of operational procedures, client onboarding, and regulatory requirements in APAC & ME
  • Excellent verbal and written communication skills
  • ability to liaise effectively with clients and stakeholders at all levels
  • Demonstrated ability to interpret data, draw conclusions, and communicate findings clearly
  • Excellent project management skills and a proven track record of leading and implementing change
  • Sound knowledge of the operational procedures and regulatory requirements in the region
  • Insight into external market developments and initiatives
  • Result oriented and commercial mindset
  • Strong product knowledge in trade finance and/or cash management related products with a good understanding of end-to-end processes for each of the products
  • Working knowledge of cash platform buildout, local payment processes (such as MEPS, GIRO, FAST, Paynow), banking channels, liquidity management and/or virtual accounts management
  • Knowledge of SWIFT messaging
  • Key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills
What we offer:
  • Onsite medical clinic
  • Wellness rooms for relaxation and meditation
  • Shuttle bus for easy commuting
  • Child care services
  • Office close to a variety of great places to eat, socialise, shop and be entertained

Additional Information:

Job Posted:
March 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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