Vice President, Client Operations Jobs

Arc Worldwide

Location:
United States, Chicago

Category:
-

Contract Type:
Not provided

Salary:

119510.00 - 171675.00 USD / Year

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Job Description:

As a the VP, Client Operations you will be accountable for setting the operating procedures for the business in accordance to the clients MSA, and Arc’s Ways of Working. This person also helps to define the clients Scope of Work in partnership with the Business Lead and Finance, ensuring it is clearly defined, delivered and measured across the right resources, right projects, right tools and agile processes Arc has to offer.

Job Responsibility:

Accountable for setting the operating procedures for the business in accordance to the clients MSA, and Arc’s Ways of Working
Helps to define the clients Scope of Work in partnership with the Business Lead and Finance
Responsible for partnering with Arc’s top clients on defining and optimizing the operating procedures for all facets of Client Operations
Contributing contact to Client (SOW holder) & procurement with SVP, Business Lead
Rate Card Management/Adjustments/Reporting with Procurement in partnership with Arc Client Finance
Includes Business Structure and Staff Plan Management in partnership with Resource Management
Includes Clear Definition of SOWs and Measurement in partnership with Project Management
Includes Streamlined Process/Ways of Working & Systems
Includes the development of Onboarding procedures and content (in partnership with SMEs) for both client and internal teams
Partners with SME’s on Systems deployments and is the systems advocate that enables workflow efficiencies

Requirements:

10-12 years experience working in Client Services/Account Management and Project Management/Operations
Motivating leader who is proactive and unafraid to experiment, learn from failures, and progress
Excel at knowing how to bring to bear resources and delegate to achieve the greatest outcomes
Highly adaptable to change, and able to set ego aside to listen and learn
Partners with Cross-Functional depts, and partners to define RACIs for all processes specific to the client’s needs
Ability to translate client concerns effectively to inspire optimization/change

What we offer:

Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption, Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements
Tuition Assistance
Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
Matching Gifts programs
Flexible working arrangements
‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year
Business Resource Groups that support multiple affinities and alliances
Medical coverage, dental, vision, disability, 401k

Additional Information:

Job Posted:
December 06, 2025

Expiration:
December 10, 2025

Employment Type:

Fulltime

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Vice President, Client Operations

Arc Worldwide

Location:United States, Chicago

Category:-

Contract Type:Not provided