CrawlJobs Logo
Mirams Becker Logo Mirams Becker · Health and Beauty

Vice President, Client Care And Experience

Canada 170000.00 CAD / Year · Job Posted May 27, 2026
Apply Position
Job Link Share

Job Responsibility

  • Operational leadership of client care across LOFT's supportive housing, specialized services, complex care, and home care portfolios
  • Ensure the delivery of safe, high-quality, person centred services that align with organizational priorities, best practices, and applicable regulatory and accreditation requirements
  • Translate LOFT's client care strategy into integrated operational execution, driving consistency, innovation, continuous improvement, and measurable outcomes across service lines
  • Strengthen coordinated care delivery, workforce readiness, service quality, risk preparedness, and system alignment across the organization
  • Strategic leadership, people leadership, innovation and continuous improvement, client and caregiver experience, resource management, service delivery standards, quality and professional practice oversight, operational risk management, emergency preparedness, and funder and stakeholder accountability
  • Provide leadership in advancing LOFT's client experience standards, strengthening service delivery audit and oversight processes, supporting budgeting and forecasting, and ensuring client care operations are positioned to meet emerging needs across health, housing, and social services environments

Requirements

  • Minimum of 10 years' related experience in progressive leadership roles, including at least five years of senior leadership experience within a community or health care environment
  • Master's degree in a regulated health or social service profession, education, or equivalent required
  • Current registrant in good standing with a recognized regulatory college, such as the College of Social Workers and Social Service Workers, College of Nurses of Ontario, College of Occupational Therapists of Ontario, or equivalent
  • Extensive knowledge of the social and health services field, including trends, community needs and issues, funding and grant sources, regulatory frameworks, and front-line service delivery systems
  • Knowledge of supportive housing, complex care, seniors' services, personal support services, mental health, substance use, and home care
  • Comprehensive knowledge of relevant legislation and regulatory requirements
  • Demonstrated experience supervising senior-level staff and building leadership capacity across complex teams
  • Strong ability to communicate, influence, and build alignment across multiple stakeholders, including clients, families, staff, partners, funders, government, and sector leaders
  • Proven ability to develop, direct, and evaluate service provision, including new models of care that respond to client, community, and organizational needs
  • Skilled in project and change management, with the ability to guide teams through evolving priorities, new initiatives, and service transformation
  • Strong problem-solving, analytical, and critical thinking skills, with the ability to assess complex situations and develop practical, values-aligned solutions
  • Excellent leadership skills, coupled with a clear vision for program delivery, service excellence, accountability, innovation, and continuous improvement
  • Demonstrated commitment to equity, anti-racism, diversity, inclusion, cultural humility, and respectful, collaborative leadership
Mirams Becker - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Vice President, Client Care And Experience

8 matching positions

Vice President of Social Experience

The VP of Social Experience is a creatively-driven senior leadership role that o...
Location
Location
United States , Minneapolis
Salary
Salary:
165000.00 - 174999.00 USD / Year
thesociallights.com Logo
The Social Lights
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 20+ years of progressive agency, marketing and social media experience
  • Exceptional communication skills – verbal, written, and presentation
  • Fluent in both Keynote and PPT presentation building
  • Demonstrated knowledge and understanding of social media skills and technology (key tools of the trade)
  • Enthusiastic about social media marketing, AI and the future of marketing as a whole
  • Ability to operate and excel in a highly agile, fast-paced culture
  • Well-organized, strong time management and prioritization skills
  • Prior experience in a leadership role managing multiple teams/disciplines, collaborating with peers, presenting to and leading clients, managing external partnerships, participating in new business development
  • Relationship management
  • Demonstrated leadership integrity
Job Responsibility
Job Responsibility
  • Define and uphold the creative standard for our social-first work
  • Enhance our social-first creative POV and strengthen our creative differentiation
  • Stand up new creative products and offerings
  • Establish clear creative benchmarks
  • Actively shapes our approach to human-first social expression, supported by technology (including AI)
  • Champion bold thinking and calculated risk-taking
  • Oversee creative reviews and editorial standards
  • Develop repeatable creative frameworks
  • Provide the strategic vision for Content and Care + Engagement
  • Serve as a strategic advisor to our senior clients and prospects
What we offer
What we offer
  • Medical Insurance
  • Dental Insurance
  • HSA With Company Contribution
  • 401k Company Matching
  • Paid Time Off
  • Technology Enablement + AI Tools
  • Summer Hours + Flexible Work Options
  • Pet-Friendly Office
  • Executive Parking (if local)
  • Fulltime
Read More
Arrow Right

Senior Vice President and General Counsel

As a community, the University of Rochester is defined by a deep commitment to M...
Location
Location
United States of America , Rochester
Salary
Salary:
669000.00 - 725000.00 USD / Year
urmc.rochester.edu Logo
University of Rochester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Juris Doctorate degree from an ABA accredited institution, or equivalent
  • Admitted and in good standing, or eligible for admission, to the New York State bar (admission may occur within one year after hiring)
  • Minimum of 15 years of relevant legal experience in roles of increasing scope and responsibility
  • Proven success as a leader in a significant legal leadership role either as the General Counsel or Deputy General Counsel of a public or private company, or of an academic institution, or a partner in a law firm managing complex matters on behalf of university clients, working effectively with various constituencies
  • Experience involving U.S. laws that govern or affect higher education, research, or health care and related risk management and compliance issues
  • Experience managing a team of lawyers and professionals spanning a wide range of legal expertise
  • Experience interacting with and advising boards of directors in a fiduciary capacity on governance-related issues
  • familiarity with the work of fiduciary boards, particularly the oversight of material risks, investigations and matters that affect the reputation of the University
  • Understanding of the wide range of legal issues relating to a non-profit academic institution with a medical center, including hospitals and related healthcare affiliates
  • Management and protection of intellectual property experience
Job Responsibility
Job Responsibility
  • Reporting directly to the President, the Senior Vice President and General Counsel for the University of Rochester is the chief legal officer of the University and is a key member of the executive leadership team, contributing to the resolution of many of the most important issues that affect the University
  • Provide leadership on all legal and risk management matters: Manage and oversee the Office of Counsel
  • Build, lead, and mentor an effective, efficient, and motivated legal team of attorneys and other legal professionals
  • Assign and manage caseloads and projects within the legal office
  • oversee services and outcomes to ensure timely and competent delivery of legal services across the University
  • Foster a collaborative and supportive working environment within the office and with university clients
  • Provide legal advice to ensure compliance and protect university interests: Research laws, court opinions, government regulations, and legal requirements
  • Draft or review contracts, leases, licenses, deeds, and other legal documents or instruments and/or negotiate amendments thereto to achieve favorable terms for the University
  • Analyze legal problems or issues presented by university clients and provide advice accordingly
  • Represent the University in judicial and governmental proceedings: Serve as the University’s counsel of record in proceedings and investigations
  • Fulltime
Read More
Arrow Right

Assistant Vice President, Client Technical Integration

The role of the Assistant Vice President, Client Technical Integration, sits wit...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s/University degree
  • 5- 10 years’ experience working in a bank / financial institution or a corporate position working in the financial area (e.g. Accounts Payable, Accounts Receivable, Treasury)
  • Cash Management knowledge (Payments & Receivables)
  • Host to Host Banking technical knowledge (preferable): Connectivity (SWIFT, SFTP, etc), Encryption Tools (PGP, Symantec, etc), Electronic File Formats (ISO20022 XML, MT101, etc)
  • Corporate financial ERP / TMS knowledge (preferable): SAP, Oracle, SaaS Platforms (Kyriba, GTreasury, Revel, etc)
  • Communication – ability to select the appropriate communication method for different scenarios, and be comfortable communicating to various levels of seniority internally and externally
  • Time management – ability to effectively priorities a varied workload in a dynamic environment
  • Self-starter – ability to take on things with little to no background, acting as an owner, and still being able to deliver strong results
  • Common sense – ability to step back and analyze a situation with a pragmatic, methodical approach
  • Risk management – ability to foresee risks and issues so they can be raised and managed effectively
Job Responsibility
Job Responsibility
  • Day to day management of a portfolio of electronic banking projects
  • Ensuring that all projects are governed to meet our ISO Quality Standards and Audit criteria
  • Build great external client relationships, and internal partnerships with supporting parts of the organization
  • Contribute and participate in process re-engineering activities to ensure we continue to strive forwards in terms of quality and efficiency in everything we do
  • Help run a formal kick off meeting or workshop with the client
  • Manage the internal setup process and teams responsible for connectivity & security
  • Manage the internal setup process and teams responsible for configuring the various inbound and/or outbound files
  • Providing guidance to the external client as required during their development efforts
  • Manage and track against a formal testing program
  • Manage the formal change processes to promote the solution to production
  • Fulltime
Read More
Arrow Right

Security Officer Armed

Uniformed position at all times. Armed Security Officer’s duties include being a...
Location
Location
United States , Irving
Salary
Salary:
Not provided
christushealth.org Logo
CHRISTUS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or its equivalent required
  • Minimum two (2) years of armed security experience (may substituted by Honorable Military Service) preferred
  • Law enforcement experience preferred
  • Healthcare security experience preferred
  • Active Level 3 Certification required for positions in Texas and New Mexico
  • For Texas positions: Must hold an active Level 3 Commission with the Texas Department of Public Safety Private Security Bureau (TDPSPSB)
  • For New Mexico positions: Must meet eligibility requirements to obtain a Level 3 commission from the New Mexico Private Investigations Advisory Board prior to hire
  • For Louisiana positions: Officers may not carry a weapon on duty until completing 40 hours of training and receiving a letter of authorization from the CHRISTUS Vice President of Security to carry a CHRISTUS Health-assigned weapon
  • Verbal De-escalation training must be completed within 60 days of hire
  • BLS required within 60 days of hire
Job Responsibility
Job Responsibility
  • Conducts frequent security patrols of the facilities and grounds as assigned
  • Identifies and reports trends related to security issues. Recommends actions
  • Takes initial information for an incident report, uses proper grammar, spelling, punctuation, notes only the facts, leaving out personal opinions and submits report in a timely manner (no later than the end of assigned shift)
  • Responds promptly to all service requests relayed by supervisor, telephone, pass-on, e-mail, radio, cell phone and other correspondence in a courteous and expeditious manner
  • Responds to the collection, inventory and return of lost and found items, patient valuables, and personal property according to policy
  • Enforces all rules, regulations, policies, and procedures of CHRISTUS Health and the laws of the state in which CHRISTUS is doing business
  • Controls and enforces facility parking using patrols, violation warning citations, towing, booting and explanation of rules as applicable
  • Assists clinical/non-clinical Associates with combative patients or visitors
  • Demonstrates competence to perform assigned client care responsibilities in a way that meets the age-specific and developmental needs of persons served by the department
  • Demonstrates proficiency and knowledge in the operation of the Attendant Console, Paging System, security radio/dispatch system, operations of the Digital Video Recorder (NVR) security monitors (CCTV) and the general overhead paging system
  • Fulltime
Read More
Arrow Right

Vice President, Technology Account Management

The Technology Account Management team in Japan plays a pivotal role in ensuring...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
mastercard.com Logo
Mastercard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven senior leadership experience with prior people leadership and managerial expertise in driving an effective team, preferably in Japan
  • Experience in payments, credit, prepaid, mobile, e-commerce, EMV, and contactless technologies
  • Strong ability to translate technical concepts into business solutions
  • High learning agility, intellectual curiosity, and comfort with ambiguity
  • Proven ability to manage complex, multi-market projects with measurable outcomes
  • Strong interpersonal and stakeholder management skills across diverse cultures and organizational levels
  • Demonstrated success in project management, problem-solving, and cross-functional collaboration
  • Strong communication skills and stakeholder management, which included Business English capability in addition to native level Japanese capability
  • Familiarity with Mastercard products and delivery practices is advantageous
  • Project Management certification is a plus but not required
Job Responsibility
Job Responsibility
  • Strategic Support and Execution - Actively support the development and execution of the Japan Division and respective country strategy as a core member of the management team
  • Drive growth in Japan delivery revenue streams (implementation, Academy, project & program management)
  • Represent Japan on the GCD&C AP Leadership team to contribute and drive the success of all GCD&C teams in Japan (TAM, Product Delivery, CIS, Care)
  • Client Relationship Development - Establish, maintain, and nurture strong relationships with the CIOs and CTOs of key clients and processors
  • Organizational Structure Refinement - Lead efforts to continuously refine the function's organizational structure
  • Operational Relationship Management - Oversee day-to-day operational relationships with all customers in the market
  • Collaborate cross-functionally with Sales, Product, Franchise, Technology, and regional/global teams
  • Best Practices Identification and Sharing - Identify and document key best practices and share these insights
  • Process Improvement and Customer Experience - Continuously identify, recommend, and implement process improvements
  • Business Optimization Initiatives - Lead business optimization initiatives such as authorization improvements and business process management
  • Fulltime
Read More
Arrow Right

Infrastructure Senior Technical Analyst-Assistant Vice President

The Infrastructure Senior Technology Analyst is an intermediate level role respo...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
  • Ability to communicate technical concepts to non-technical audience
  • Ability to work with virtual and in-person teams, and work under pressure or to a deadline
  • Experience in a Financial Services or large complex and/or global environment preferred
  • Effective written and verbal communication skills
  • Effective analytic/diagnostic skills
  • MS Office Professional (All Flavours)
  • MS Outlook / Exchange
  • Various O/S Knowledge e.g. Windows 10, 11, MAC
  • Good Understanding of Networks/Connectivity including TCP/IP/DHCP/DNS/VPN
Job Responsibility
Job Responsibility
  • Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
  • Drive Root Cause Analysis (RCA) post restoration of service
  • Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
  • Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
  • Provide technical/strategic direction and act as advisor/coach to lower level analysts
  • Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
  • Responsible for overall operating system applications
  • Contribute to technical direction and strategic decisions
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Fulltime
Read More
Arrow Right

Senior Vice President - Global Credit Reserve Sr. Lead Analyst - Risk Management

The Global Credit Reserve Team oversees the firmwide credit reserving approaches...
Location
Location
Canada , Mississauga
Salary
Salary:
141600.00 - 212400.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience
  • Solid knowledge and hands-on experience in risk management, especially with credit portfolios, exhibiting abilities in scrutinizing, probing, and supervising first line of defense risk management
  • Acumen in questioning, examining, and validating new account strategies, account management strategies, and non-scoring financial models
  • Familiarity with compliance protocols with a demonstrated ability to direct, assess and dispute compliance adherence
  • Experience in directing internal and external audits, with a strong understanding of oversight reviews, demonstrating competence in questioning and appraising audit processes
  • Ability to collaborate with multiple teams and departments with a focus on managing, inspecting and disputing collaborative endeavors
  • Comprehensive knowledge and experience in risk assessment, particularly when making business decisions demonstrating, strength in contesting, scrutinizing, and ensuring decisions maintain the firm's reputation
  • Proficiency in ensuring compliance with legal and regulatory requirements, demonstrating ability to dispute, assess, and supervise compliance processes
  • Advanced expertise in scrutinizing and evaluating complex financial data, with the capacity to make strategic decisions under review
  • Proficiency in credit analysis, counterparty risk, and portfolio stress testing, including the ability to predict and plan for potential market fluctuations whilst challenging these predictions
Job Responsibility
Job Responsibility
  • Supervise and scrutinize risk management activities related to the credit portfolio, including risk assessment, mitigation, monitoring, and reporting to ensure optimal performance
  • Oversee the end-to-end framework for credit reserve adequacy, carefully assessing and mitigating potential risks
  • Review new and enhanced modelling techniques applied for credit reserving
  • Conduct rigorous internal and oversight reviews, probing and investigating internal processes and controls, managing any internal audits or regulatory exams to uphold institutional integrity
  • Assess and analyze risk during decision making processes, using sound judgement to safeguard the firm's reputation and financial stability
  • Ensure firm policies are upheld, promote ethical conduct, and rigorously examine activities and processes to ensure compliance with relevant legal and regulatory requirements
  • Stay informed about industry trends, leverage strong communication skills to clearly relay information to various stakeholders and make complex business decisions
  • Monitor and adapt current practices according to the latest trends in credit risk analysis, leveraging expertise for improved forecasting and allowance calculations
  • Manage governance discussions to ensure reserve adequacy
  • Is an enthusiastic and early adopter of change
  • Fulltime
Read More
Arrow Right

Vice President of Sales, Provider

Arcadia is the only healthcare data and software company dedicated to healthcare...
Location
Location
United States
Salary
Salary:
Not provided
themuse.com Logo
The Muse
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in business, healthcare administration, engineering, or a related discipline
  • A minimum of 7 years’ experience with a demonstrated track record of accomplishments in health sales and business expansion
  • Excellent presentation, written and verbal communication skills
  • Must be able to build and maintain strong relationships with C-level information technology executives, physicians, executives, leaders and staff at health plans, health systems, and healthcare provider groups
  • Proven results running long sales cycles (9-15 months) in enterprise settings
  • Excellent communicator with the ability to persuasively articulate competitive advantages of Arcadia’s research data solutions
  • Strong knowledge base and stays abreast of major healthcare issues and trends in data analytics and value-based care
  • Must be able to work within Arcadia’s sales process to manage a pipeline of qualified sales opportunities across an assigned market and accurately project total contract value, revenue spread, and close dates for those opportunities
  • This position requires frequent travel to customers and prospects in an assigned market
Job Responsibility
Job Responsibility
  • Conduct research to expand prospect list using Definitive, LinkedIn Sales Navigator, and other methods
  • Identify and develop leads and opportunities from multiple sources including prospect lists, discovery, and individual research
  • Build and cultivate prospect relationships by initiating communications and conducting follow-up qualification to move opportunities into the sales funnel
  • Perform thorough needs assessment and identify prospects pain points to determine how Arcadia’s solutions address those needs
  • Building and increasing industry knowledge and acumen to position Arcadia’s value proposition across multiple use cases in the health system, ACO, and provider segments
  • Own and drive proposal planning, development, and delivery to key client executives
  • Own and drive contract creation, legal review, and signature process with internal operations and key client executives
  • Identify and assist in resolving challenges that could prevent account retention, expansion, and referrals
  • Build relationships with C-level and purchasing executives at key prospects in support of sales and growth activities
  • Collaborate effectively with internal stakeholders from Product Management, Sales Operations, Operations and Finance throughout the course of each deal
What we offer
What we offer
  • Pet Insurance
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • FSA
  • HSA
  • HSA With Employer Contribution
  • Life Insurance
  • Short-Term Disability
  • Long-Term Disability
Read More
Arrow Right