Vice President, Applications Support Technology Lead Analyst

The Apps Support Lead Analyst is a seasoned professional role providing Level 2 (L2) production support directly to Front Office users within Citi Japan's Equities business. This position requires trade floor presence and hands-on technical expertise to diagnose and resolve production system issues, supporting mission-critical trading applications in a high-pressure, real-time trading environment where system availability and performance directly impact business revenue. The role applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflows for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires excellent analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required, with excellent business-level English proficiency essential and Japanese language ability highly valued. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. The role is resident and requires direct support on the trading floor.