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Vice President, Applications Support Technology Lead Analyst

https://www.citi.com/ Logo

Citi

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Location:
Japan , Chiyoda, Tokyo

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The Apps Support Lead Analyst is a seasoned professional role providing Level 2 (L2) production support directly to Front and Middle Office users within Citi Japan's Equities business. This position requires hands-on trade floor presence, supporting mission-critical trading applications in a high-pressure, real-time trading environment where system availability and performance directly impact business revenue.

Job Responsibility:

  • Provide Level 2 production support for Equities trading applications, acting as the primary technical escalation point for trading-impacting incidents
  • Respond to critical incidents during market hours, executing rapid diagnosis and restoration activities to minimize business disruption
  • Maintain hands-on trade floor coverage, delivering direct support to Front/Middle Office users in a high-pressure, real-time environment
  • Serve as a key liaison between business users and Technology (development, infrastructure, vendors), ensuring timely triage, escalation, and resolution
  • Perform deep technical troubleshooting across applications and environments, including analysis of logs and runtime evidence to identify root cause and remediation paths
  • Proactively monitor production using enterprise tooling (e.g., ITRS Geneos) to detect anomalies and prevent outages
  • Execute operational routines including start-of-day checks, continuous monitoring, and regional handover to support global coverage
  • Support production integrity activities, including same-day risk reconciliations and data consistency validation across trading systems
  • Manage change, deployment, and release execution using CI/CD and Change Management controls, including rollback readiness and zero-impact implementation practices
  • Drive service stability through post-incident review, problem management input, and continuous improvement initiatives across stability/efficiency/effectiveness
  • Develop and maintain support documentation, runbooks, and troubleshooting guides
  • contribute to operating standards and procedures
  • Communicate clearly with stakeholders under pressure, including impact assessment, timely escalation per SLAs, and concise business-facing updates in business-level English (Japanese a plus)
  • Provide guidance/mentoring to junior analysts
  • act as an SME and contribute to knowledge transfer across global teams
  • Adhere to firm-wide control standards, supporting audit/regulatory responses as required and escalating risks/issues appropriately

Requirements:

  • 5–10 years’ experience in L2 application production support in a securities/investment bank or financial services trading environment
  • Demonstrated experience providing trade floor support to Front/Middle Office users in Equities or capital markets
  • Excellent business-level English communication (written/verbal)
  • Japanese language capability desirable
  • Proven ability to prioritize and multi-task effectively under extreme time pressure in a real-time trading environment
  • Strong diagnostic skills including analysis of application/server logs, GC logs, thread/heap dumps, and traces to identify root cause and mitigations
  • Hands-on experience with monitoring/alerting platforms (e.g., ITRS Geneos, Grafana, or equivalents)
  • Working knowledge of Change Management and deployment practices, including CI/CD pipelines and rollback procedures
  • Experience with middleware messaging technologies (IBM MQ, Solace, Kafka, Tibco EMS, or similar)
  • Familiarity with incident/problem management tooling (e.g., ServiceNow/JIRA) and structured RCA/problem management
  • Domain/platform exposure: OMS/EMS/MO systems
  • Unix/Linux + SQL troubleshooting
  • FIX/trading workflow knowledge
  • development background beneficial
  • Experience applying Site Reliability Engineering (SRE) practices to drive continuous production stability improvements
  • Bachelor's/University degree
  • Master's degree preferred

Nice to have:

  • Japanese language capability
  • development background

Additional Information:

Job Posted:
February 08, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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