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Vice President, Aladdin Data: Data Platform Managed Services

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BlackRock Investments

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Location:
India , Mumbai

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Vice President of Data Platform Managed Services & Operations is a hands on execution leader responsible for ensuring flawless daily operations across global L1/L2 support, onboarding, platform reliability, incident management, and client servicing for both BlackRock teams and clients. This role owns the delivery engine of the Data Platform—driving disciplined operational practices, ensuring predictable outcomes, and enforcing end-to-end rigor in monitoring, triage, SLAs, and production stability. The VP directly leads the execution of onboarding workflows, operational readiness, and cross team coordination required for seamless go lives.

Job Responsibility:

  • Platform Operations & L1/L2 Support: Run daily global L1/L2 operations with precision
  • Drive operational cadence through daily dashboards, SLA/SLO reviews, and exception management routines
  • Enforce operational discipline via robust SOPs, runbooks, and standardized operating procedures
  • Ensure audit readiness through proactive documentation, control adherence, and timely remediation of gaps
  • Pipeline & Use Case Onboarding: Lead execution of onboarding workflows with defined checkpoints, timelines, and acceptance criteria
  • Ensure all engineering, data, and operations deliverables are completed before go-live
  • Standardize and enforce onboarding checklists and readiness gates
  • Client Servicing & Client Experience: Directly own the operational aspects of client experience
  • Lead service reviews, handle escalations, and ensure closure of client issues
  • Build structured feedback loops to continually tighten service quality
  • Transformation & AI Driven Innovation: Implement AI and automation-led workflows that immediately improve operational performance
  • Execute incremental automation releases focused on eliminating manual steps
  • Partner with Engineering to convert repetitive tasks into self-service or self-healing capabilities
  • Incident & Problem Management: Lead major incident calls with urgency
  • Ensure high-quality RCAs with clear corrective actions, timelines, and accountability
  • Track and govern recurring issues, drive MTTR reduction

Requirements:

  • Deep understanding of data platforms (cloud, data lakes, warehouses, streaming) and ETL/ELT orchestration
  • Strong experience with monitoring, observability, service management, and operational tooling
  • Proven expertise in Incident, Problem, and Change Management
  • Demonstrated ability to manage client impacting operations and govern SLAs/SLOs
  • Ability to drive automation and AI based operational improvements
  • Strong analytical, communication, and stakeholder management skills
What we offer:
  • Strong retirement plan
  • Tuition reimbursement
  • Comprehensive healthcare
  • Support for working parents
  • Flexible Time Off (FTO)

Additional Information:

Job Posted:
February 20, 2026

Expiration:
February 27, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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