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The Vice President of Data Platform Managed Services & Operations is a hands on execution leader responsible for ensuring flawless daily operations across global L1/L2 support, onboarding, platform reliability, incident management, and client servicing for both BlackRock teams and clients. This role owns the delivery engine of the Data Platform—driving disciplined operational practices, ensuring predictable outcomes, and enforcing end-to-end rigor in monitoring, triage, SLAs, and production stability. The VP directly leads the execution of onboarding workflows, operational readiness, and cross team coordination required for seamless go lives.
Job Responsibility:
Platform Operations & L1/L2 Support: Run daily global L1/L2 operations with precision
Drive operational cadence through daily dashboards, SLA/SLO reviews, and exception management routines
Enforce operational discipline via robust SOPs, runbooks, and standardized operating procedures
Ensure audit readiness through proactive documentation, control adherence, and timely remediation of gaps
Pipeline & Use Case Onboarding: Lead execution of onboarding workflows with defined checkpoints, timelines, and acceptance criteria
Ensure all engineering, data, and operations deliverables are completed before go-live
Standardize and enforce onboarding checklists and readiness gates
Client Servicing & Client Experience: Directly own the operational aspects of client experience
Lead service reviews, handle escalations, and ensure closure of client issues
Build structured feedback loops to continually tighten service quality
Transformation & AI Driven Innovation: Implement AI and automation-led workflows that immediately improve operational performance
Execute incremental automation releases focused on eliminating manual steps
Partner with Engineering to convert repetitive tasks into self-service or self-healing capabilities
Incident & Problem Management: Lead major incident calls with urgency
Ensure high-quality RCAs with clear corrective actions, timelines, and accountability
Track and govern recurring issues, drive MTTR reduction
Requirements:
Deep understanding of data platforms (cloud, data lakes, warehouses, streaming) and ETL/ELT orchestration
Strong experience with monitoring, observability, service management, and operational tooling
Proven expertise in Incident, Problem, and Change Management
Demonstrated ability to manage client impacting operations and govern SLAs/SLOs
Ability to drive automation and AI based operational improvements
Strong analytical, communication, and stakeholder management skills