Vice President, Account Management

• Lead up to 2 large, multi-service accounts as the primary senior strategist and relationship manager
• Works with services teams to define program goals and strategy
• monitors results and client business impact
• builds client relationships
• and manages account profitability, client health and renewals
• Serve as senior oversight for a portfolio of large, integrated and/or high-value accounts, establishing trusted advisor relationships with senior client stakeholders (e.g., CEOs, CMOs) and senior point of contact for internal service teams
• Act as a strategic advisor to clients, providing expert guidance on marketing trends, opportunities, and best practices
• Provide strategic direction for client programs, ensuring alignment with client goals and agency capabilities
• Navigate high-stakes client conversations, including budget discussions, quality concerns, and sensitive business challenges such as leadership transitions or budget cuts
• Lead the development of integrated marketing plans and campaigns with a deep understanding of B2B industries (tech, SaaS, professional services)
• Produce and present client-facing reports that demonstrate the business value of our programs to clients
• Identify opportunities for account growth, cross-selling, and upselling while maintaining strong client satisfaction
• Collaborate with the head of Client Services to establish and achieve departmental goals, ensuring alignment with agency objectives
• Provide department leadership including: managing utilization for those in the coaching tree, contributing to department process improvement and innovation, and shaping department training to elevate the skillsets of account management staff
• Coach junior Client Services team members, including Associate Account Directors, Account Directors and Senior Account Directors, while overseeing a broader team of up to 15 team members
• Inspire, mentor and motivate team members to produce great work and develop expertise
• Lead and mentor cross-functional teams on key accounts, ensuring seamless collaboration and outstanding results
• Collaborate with our Managing Director of Seattle to serve as a market leader, both from a team and market perspective
• Lead and participate in sales pitches for new business, with strong presentation skills that build confidence in the program and team
• Drive measurable revenue growth through proactive account expansion, upselling, and cross-selling initiatives
• Oversee scoping, pricing strategies, and contract negotiations for complex client engagements
• Expand our presence on the West Coast through networking and targeted relationship building to bring in new business, partners and prospective employees
• Monitor key department KPIs, including client profitability, revenue retention, and utilization metrics
• Conduct regular account reviews and provide actionable feedback to drive client health, profitability, and team performance
• Responsible for scoping, pricing and staffing
• Drive increased profitability of accounts over time
• Review and approve contracts, billing, statements of work (SOWs), and other client agreements, ensuring accuracy and profitability
• Contribute to the overall strategic direction of the agency as a member of the SLT
• Drive integration and collaboration across all teams to deliver outcome-driven integrated marketing solutions while balancing internal team advocacy
• Actively support diversity, equity, and inclusion (DEI) initiatives and foster a positive, inclusive work culture

• At least 12-15 years leading client accounts in a marketing, PR and/or creative agency
• Demonstrated success in managing high-value, integrated marketing accounts with complex and large budget scopes
• Deep understanding of B2B industries (e.g., tech, SaaS, professional services) and all aspects of the marketing landscape
• Demonstrated ability to build trusted advisor relationships with executive and C-level client contacts
• Exceptional leadership working with and/or managing cross-disciplinary teams in a matrix account team structure
• Extensive experience in business development, including leading sales pitches, growing client accounts, and negotiating contracts
• Strong financial acumen with experience managing client budgets, profitability, and utilization metrics
• Ability to work under pressure and manage multiple priorities simultaneously
• Proficiency in project management tools and software
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communication skills

PR background is strongly encouraged

• Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more
• Employer-matched 401(k) and access to financial planning services
• Flexible PTO: Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year
• Hybrid Work: Mix of in-office and remote work, with tools to stay connected across teams
• Milestone Sabbatical: Celebrate five years with a two-week sabbatical and a $2,000 gift
• Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more
• Clear career paths, mentorship programs, and learning events to help you grow professionally