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Vice President Account Management

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Acast

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Location:
United States , New York

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Category:
Sales

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Contract Type:
Not provided

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Salary:

220000.00 - 240000.00 USD / Year
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Job Description:

Acast is seeking a Vice President, Account Management (US) to lead and transform our U.S. sales support and client services organization. This executive will be a strategic operator and subject matter expert responsible for evolving the account management function into a scalable, high-performance, client-centric engine that drives retention, upsell, and revenue optimization. This role will focus on building best-in-class internal processes, systems, and offshore/nearshore data management infrastructure to support a rapidly growing U.S. sales organization. The VP will lead premium client services for top-tier advertisers and agency partners while architecting a scalable support model that enhances seller productivity and revenue growth.

Job Responsibility:

  • Define and execute the U.S. account management vision aligned with Acast’s commercial strategy
  • Evolve the sales support structure to improve operational efficiency, seller enablement, and client satisfaction
  • Design and implement a scalable coverage model that supports enterprise, mid-market, and growth accounts
  • Partner with Sales, Ad Operations, Revenue Operations, Product, and Finance to ensure seamless cross-functional execution
  • Serve as a subject matter expert in account management operations and client services
  • Develop and optimize internal processes, workflows, SLAs, and best practices to standardize execution across the U.S. organization
  • Lead CRM and systems enhancements to improve forecasting accuracy, tracking, renewals, and revenue optimization
  • Implement performance metrics and dashboards to measure retention, upsell, yield optimization, and client satisfaction
  • Oversee enterprise-level account management for Acast’s largest U.S. relationships
  • Develop white-glove service frameworks tailored to premium clients
  • Lead strategic business reviews (QBRs), performance reporting, and executive-level client engagement
  • Identify and drive renewal, cross-sell, and upsell opportunities through data-driven insights
  • Partner closely with U.S. Sales leadership to maximize long term value across accounts
  • Build structured upsell and optimization playbooks for the account management team
  • Implement revenue retention strategies and proactive renewal management frameworks
  • Leverage data and performance insights to identify incremental revenue opportunities
  • Recruit, mentor, and scale a high-performing U.S. account management team (15-20 employees)
  • Develop clear career paths and training programs to elevate subject matter expertise
  • Foster a culture of accountability, collaboration, and operational excellence
  • Create performance standards tied to retention, upsell, and client satisfaction metrics

Requirements:

  • 12+ years of experience in account management, client services, revenue operations, or sales support leadership within digital media, advertising, ad tech, or related industries
  • Proven experience scaling sales support or account management teams in high-growth environments
  • Demonstrated expertise in offshore and nearshore operational management
  • Strong systems orientation, including CRM optimization and revenue reporting tools
  • Deep understanding of premium client services within advertising and media environments
  • Track record of driving upsell, renewal, and revenue optimization strategies
  • Experience leading U.S.-based enterprise client relationships
  • Exceptional cross-functional leadership and executive communication skills

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
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