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Vice President – Customer Success

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Parking Network B.V.

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

GetMyParking is looking for a Vice President, Customer Success, North America, to lead one of the most important functions in our next stage of growth. This role is responsible for building and leading a Customer Success organization that does more than support clients it must help clients succeed, expand relationships, improve adoption, strengthen renewals, and ensure GMP is deeply embedded in our clients' daily operations. This is a senior leadership role for someone who can operate at the intersection of client relationships, commercial growth, implementation discipline, operational execution, and team leadership.

Job Responsibility:

  • Leading and developing the Customer Success team
  • Building structured client success plans across key accounts
  • Driving retention, expansion, adoption, and long-term account growth
  • Partnering with Sales to turn closed deals into activated growing relationships
  • Ensuring implementation handoffs, onboarding, training, and go-live readiness are clear and accountable
  • Strengthening executive relationships with operators, owners, municipalities, universities, airports, and institutional clients
  • Creating consistent processes for account reviews, client health, renewals, escalations, and expansion opportunities
  • Using Zoho as the system of record for visibility, accountability, and follow-through
  • Partnering with Product, Support, Implementation, Marketing, Sales, and Strategic Partnerships to improve the client experience

Requirements:

  • 10+ years of experience in Customer Success, account management, enterprise sales, technology, operations, implementation, or client leadership
  • Experience leading teams and building repeatable operating processes
  • Strong commercial instincts and comfort identifying expansion opportunities
  • Executive presence with clients and internal stakeholders
  • Experience working in SaaS, parking, mobility, transportation, real estate, municipal technology, or complex B2B environments
  • The ability to translate client needs into actionable plans across internal teams
  • Comfort working in a fast-moving, entrepreneurial environment
  • A practical, accountable leadership style

Additional Information:

Job Posted:
May 16, 2026

Expiration:
May 31, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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