Veterinary Receptionist

• Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times
• Answering telephone calls/queries from clients
• Handling medication prepared by the veterinary surgeon and handing to clients
• Working within a team (and at times alone) to ensure the surgery’s reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness
• Dealing with stressed or upset clients and connecting them to the appropriate teams where required
• Taking payments, registering new clients and addressing client concerns
• Organisation and restocking of the practice where required
• Complying with all health and safety procedures
• Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times
• Assisting our clients with appointments, diary management and finance including debt and insurance

• Experience of working on a medical or veterinary reception is desirable
• Possess an impressive understanding of the pressures faced by medical teams
• Empathy
• Exceptional organisation
• Effective communication skills
• Passion, dedication, and a commitment to our cause
• Experience with clients in stressful situations

Experience of working on a medical or veterinary reception

5.6 Weeks including Bank Holidays