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Veterinary receptionist

United Kingdom, Ellesmere Port 12.60 GBP / Hour · Job Posted March 19, 2026
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Job Description

Are you an enthusiastic advocate for animals, driven by the desire to contribute to our overarching goal of ensuring every pet has access to affordable treatment? We're currently seeking a dynamic Receptionist to become an integral part of our team at our Ellesmere Port Hospital. As a Community Interest Company (CIC) and a non-profit organisation, our unwavering commitment prioritises the well-being of patients and their owners over profit. Join us in making a positive impact in the world of pet care. Our Receptionists are an important link between the clinical and non-clinical needs of our surgery’s operation. Supported by the management team onsite, you will help shape our primary aim of providing access for sick pets to access our services. This is an exciting opportunity for someone who enjoys variety, teamwork, and playing a vital role in supporting both clients and clinical staff in a busy, compassionate hospital environment.

Job Responsibility

  • Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times
  • Answering telephone calls/queries from clients
  • Handling medication prepared by the veterinary surgeon and handing to clients
  • Working within a team (and at times alone) to ensure the surgery’s reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness
  • Dealing with stressed or upset clients and connecting them to the appropriate teams where required
  • Taking payments, registering new clients and addressing client concerns
  • Organisation and restocking of the practice where required
  • Complying with all health and safety procedures
  • Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times
  • Assisting clients with appointments, diary management and finance including debt and insurance

Requirements

  • Experience of working on a medical or veterinary reception is desirable
  • Impressive understanding of the pressures faced by medical teams
  • Empathy
  • Exceptional organisation skills
  • Effective communication skills
  • Experience working with clients in stressful situations

Nice to have

Experience of working on a medical or veterinary reception

What we offer

Annual Leave: 5.6 weeks including bank holidays

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