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Are you an enthusiastic advocate for animals, driven by the desire to contribute to our mission of ensuring every pet has access to affordable veterinary care? Birkenhead have the role for you! At Animal Trust, you'll find a supportive and inclusive culture that values each individual's contribution. We operate without hierarchy, fostering an environment where every team member contributes to our shared commitment to clinical excellence.
Job Responsibility
Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude
Answering telephone calls/queries from clients
Handling medication prepared by the veterinary surgeon and handing to clients
Working within a team (and at times alone) to ensure the surgery’s reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness
Dealing with stressed or upset clients and connecting them to the appropriate teams where required
Taking payments, registering new clients and addressing client concerns
Organisation and restocking of the practice where required
Complying with all health and safety procedures
Complying with data protection legislation to ensure client and patient confidentiality is maintained
Requirements
Experience of working on a medical or veterinary reception is required for this role
Strong organisational skills and ability to work under pressure
Empathy, understanding and communicating with clients in stressful situations