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Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times
Answering telephone calls/queries from clients
Handling medication prepared by the veterinary surgeon and handing to clients
Working within a team (and at times alone) to ensure the surgery’s reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness
Dealing with stressed or upset clients and connecting them to the appropriate teams where required
Taking payments, registering new clients and addressing client concerns
Organisation and restocking of the practice where required
Complying with all health and safety procedures
Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times
Requirements:
Experience of working on a medical or veterinary reception is required for this role
Strong organisational skills and ability to work under pressure
We are especially looking for people who have worked with clients in stressful situations
Empathy, understanding and communicating is therefore especially important