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Veterinary PIMS Implementation Specialist

vetcove.com Logo

Vetcove

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

60000.00 - 80000.00 USD / Year
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Job Description:

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care.

Job Responsibility:

  • Act as the company-wide expert on Vetcove’s PIMS platform—handling complex clinical and technical questions that fall outside standard implementation and support
  • Provide specialized guidance on migrating legacy PIMS workflows to our platform, leveraging your experience with systems like AVImark, Cornerstone, Impromed, Pulse and more
  • Partner closely with the Implementation team to resolve escalated issues and diagnose nuanced onboarding or platform configuration challenges
  • Collaborate closely with Product, Strategy, and Engineering teams to identify platform gaps or process improvements based on hands-on clinic feedback
  • Train and mentor Implementation Managers on both our platform and broader PIMS best practices
  • Author and maintain detailed documentation, including internal playbooks and clinic-facing onboarding guides
  • Participate in high-touch client engagements to support complex or high-priority launches
  • Ensure technical concepts are translated into accessible resources and scalable implementation strategies
  • Keep implementation and support workflows aligned with evolving platform capabilities and clinic needs

Requirements:

  • Hands-on experience working in a veterinary clinic (e.g., veterinary technician, practice manager, or administrative lead)
  • Deep experience with multiple veterinary PIMS platforms, and an ability to translate legacy workflows into modern software environments
  • Strong background in software implementation or support, ideally in a healthcare or clinical setting
  • Proven track record of handling escalations and solving cross-functional implementation challenges
  • Exceptional written communication and documentation skills—able to produce guides, SOPs, and internal workflows that are clear and actionable
  • Experience training and mentoring others on complex systems or clinical software tools
  • Ability to balance hands-on technical work with strategic thinking and internal enablement
  • Highly organized, self-directed, and able to manage multiple high-stakes projects at once
  • Comfortable operating in a fast-paced, remote-first environment
What we offer:
  • 100% remote within the USA
  • Medical, Dental, and Vision Insurance
  • Automatic 401k contribution
  • Employee referral program
  • At home office set up
  • Bi-annual company retreats
  • Open vacation policy
  • Equity
  • Monthly team events

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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